Actualización de pago:
Esta mañana he recibido en mi cuenta bancaria un pago de 1.000€, tras un total de 23 días de espera.
El historial de retiros de mi cuenta ahora muestra que un retiro de €1000 ha sido marcado como "pagado".
Además, otro pago de 1.000 € sigue figurando con el estado "en trámite".
Thank you for this important update. Despite what we may think, the casino pays as I said. However, the user experience is terrible. 🙁
For me, that's the most impressive part, so it makes little sense that others, despite the rules, had to be verified very thoroughly. Thank you for providing this crucial information!
He eliminado esta publicación, quién sabe qué pasará después 😅
Please do not do that 🙏. If the casino changes its strategy or alters the rules, we can better understand the previous circumstances because of your input.
For instance, I recall a few players complaining that the rules omitted the KYC entirely. Yet almost every complaint at some point is prolonged due to verification. No wonder players are so pis**d off.
Hey, all.
They canceled my withdrawal after almost 24 hours and put the money back into my account, but now I’m unable to make another withdrawal, they have effectively blocked withdrawals. Almost 48 hours since my original withdrawal request and I still haven’t received the money. Support told me the usual: that the withdrawal is under verification and it can take 14 days or even longer. Should I already send my documents for verification to avoid further delays? They haven’t asked me for any documentation so far. I really hope I won’t end up like many people here, waiting weeks or even months without getting paid. It’s €1,600 won from a €100 deposit, not a fortune, but still important to me. It’s the first time I’ve had such an issue with a casino, and I’ve played at many.
You got caught in this scam casino. Why doesn't anyone do anything to block this casino...
Por favor cierren mi caso
Estimado equipo de Casino Guru:
Quisiera solicitar que cierren mi caso. El casino canceló los dos retiros pendientes. Tras contactar de nuevo con el soporte, recibí otro mensaje indicando que el retiro debía someterse a una "revisión de imparcialidad". Además, mi cuenta de retiros fue bloqueada.
Como resultado, perdí un total de 2000 € y he cerrado mi cuenta de juego definitivamente. Tras casi un mes de constante repetición y falta de resolución, me falta la fuerza y la paciencia para seguir lidiando con este comportamiento. En mi opinión, esto es deliberado y extremadamente injusto.
Sin embargo, me gustaría agradecerle mucho su apoyo y compromiso en mi caso.
Hello, sorry it ended like this. Peter will update the complaint properly; sadly, we can't assist you in closing the complaint on the forum.
You got caught in this scam casino. Why doesn't anyone do anything to block this casino...
Hello, I hope the complaint team will help you. Meanwhile, feel free to ask chatGPt about whether it is possible to close a casino. I guess you will be surprised.
Of course, I understand that your feelings arise from frustration, and I empathize with you. Try to hold on, please.
Hey, all.
They canceled my withdrawal after almost 24 hours and put the money back into my account, but now I’m unable to make another withdrawal, they have effectively blocked withdrawals. Almost 48 hours since my original withdrawal request and I still haven’t received the money. Support told me the usual: that the withdrawal is under verification and it can take 14 days or even longer. Should I already send my documents for verification to avoid further delays? They haven’t asked me for any documentation so far. I really hope I won’t end up like many people here, waiting weeks or even months without getting paid. It’s €1,600 won from a €100 deposit, not a fortune, but still important to me. It’s the first time I’ve had such an issue with a casino, and I’ve played at many.
Did they put the whole amount back into your account, but the withdrawal is still pending?
Have they explained why, though, or just said that they need to check it?
There is no need to send any documents if you weren't asked to do so, for sure. Perhaps they need to look at your gameplay, you know.
Just make sure you don't touch the winnings, please, and let us know about any updates.
They put all the money back, canceled the withdrawals, and "temporarily" blocked any further withdrawals.
They gave me the classic response they seem to give everyone: that they’ve sent the games for verification to the provider and will get back to me within 14 days, or possibly longer, of course.
I looked into it, and these provider checks usually take just a day or two. Plus, I only played games from one provider, Amusnet, so it really shouldn’t take this long.
I do ask them from time to time if there are any updates, but they always reply with the same message: "We’ve sent it to the provider, it can take up to 14 days or occasionally longer."
I’ll wait and keep you updated.
Thank you for that.
Sometimes it really depends on the game provider, though, so I hope it won't be long for you. 🤞
Sería mejor dar algún castigo.
Hello,
let me update you on the most recent group call we had to reflect on the ongoing situation.
First of all, the casino is going to lose its Fair Badge today (or at least that's the plan). Safety Index will be lowered manually and the casino management receives a final ultimatum. If I get that correctly, we demand every open case delayed by the casino to be resolved in the next 7 days; if that fails, all those cases will be closed as "Against Fair Gambling."
Not sure that will improve chances for resolving other complaints much.
Same for YBets since it is the same management.
Hey, I’m one of the players affected. Do I also need to open an official complaint to be included in the Monday deadline list?
Hello, I would start with submitting the complaint in any case. The rest, however, depends on each case details. Yet the outcome may be related, which depends on the casino's response and approach.
I just updated the post, though. It is not Monday—it changed to a 7-day period, and players will see the concrete note in their complaints.
Thank you for the clarification!
I have just submitted my complaint regarding Immerion Casino.
Appreciate your help and support.
Glad to help and thank you for submitting the complaint. I imagine it must be stressful and annoying; let's hope this final push we aim to perform will improve the situation.
Cursos educativos, profesionales y gratuitos para empleados de casinos online que tienen el objetivo de hacer un repaso de las buenas prácticas de la industria para mejorar la experiencia del jugador y ofrecer un enfoque justo de los juegos de azar.
Hemos puesto en marcha esta iniciativa con el objetivo de crear un sistema global de autoexclusión que permitirá que los jugadores vulnerables bloqueen su propio acceso a los sitios de juego online.
Una plataforma creada para mostrar el trabajo que llevamos a cabo para hacer realidad una industria del juego online más transparente y segura.
Un proyecto ambicioso cuyo objetivo es celebrar el trabajo de las empresas más responsables del mundo del iGaming y ofrecerles el reconocimiento que merecen.
En breve te redirigiremos al sitio web del casino. Debes esperar un poco. Si usas un bloqueador de anuncios, comprueba su configuración.
