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Tema general sobre Immerion Casino (página 19)

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zakiyamada8672
hace 6 meses
uses

Hello, that makes pefect sense and I imagine many other players feel the same. I'm glad it is over for you and I honestly hope that you won't come across similar complications soon—well, never, but let's be realistic 😀!

hace 6 meses
uses

Does anyone know if this is a typical excuse strategy to delay the cashout? I can’t use any other payment method, and I don’t have another card. I’m starting to think it’s their strategy to make me cancel the cashout and lose it, right? If not, is there a way to resolve this issue as quickly as possible without going through that really slow complaint procedure?

file

nsL71234
hace 6 meses
ptesus

Damas y caballeros, por favor reduzcan la puntuación de este casino a 0.00, mi retiro ha sido bloqueado por más de 4 meses para revisión por parte del proveedor del juego. filefile La puntuación de este casino es demasiado alta para ser deshonesto con los jugadores, debería ser esta puntuación.

Traducción automática:
ericleo
hace 6 meses
uses

Hello, good you submitted the complaint; that's the way to help my colleagues adjust the Safety Index. I understand your concern; just take a look at the complaint history—this casino pays, so it could not have a zero index, but the payouts have been extremely slow.

Thank you for the complaint.

hace 6 meses
uses

Does anyone know if this is a typical excuse strategy to delay the cashout? I can’t use any other payment method, and I don’t have another card. I’m starting to think it’s their strategy to make me cancel the cashout and lose it, right? If not, is there a way to resolve this issue as quickly as possible without going through that really slow complaint procedure?

file

hace 6 meses
uses

Hello, in case of this casino? I would not say it is a delay tactic; instead, based on the history, I'd say they still have some issues with their payment providers. That, of course, does not mean it is okay. Yet based on our recent findings, the problem is of a different type, more about finding reliable payment partners, I guess.


In the past I even considered the situation pretty much similar to Snatch. Therefore, I suggest you complain too. That's the best way.

Editado
Radka
hace 6 meses
ptesus

file Hola Radka, te acabo de enviar lo anterior: el casino no paga. Mi cuenta se transfirió al proveedor del juego hace 4 meses. El índice cero, en mi opinión, es... Respeto tu opinión y tu comentario. Un casino que paga es un casino que paga a todos sin excepción. En mi opinión, si un casino no paga a un jugador, simplemente se considera un casino que no paga. No critico tu trabajo, que es excelente, sino al casino y una advertencia para los jugadores.


Traducción automática:
Radka
hace 6 meses
ptesus

Me parece muy extraño que no pueda conseguir proveedores de pago confiables que procesen el retiro ni socios de depósito confiables, ya que los depósitos son difíciles de ignorar. El dinero va directamente a la cuenta del casino.

Traducción automática:
ericleo
hace 6 meses
uses

I know it was back in the day when the other reported that too, but on the other hand, you submitted the complaint just now, not earlier, so my colleagues who have been watching patterns like this one did not know and your complaint wasn't included in that negotiation.

Hence, not much to do from that point of view.

If I'm not mistaken casino and not just this one, suddenly in the past started using this practise, yes, players have been talking about that. At least it seems that those players with active complaints were paid. This underscores the significance of promptly filing the complaint and I hope yours will end up well too, even after such a long time.

I appreciate the warning and fair opinion.


Radka
hace 6 meses
ptesus

Tengo una queja pública para ver si el Casino puede desbloquear mi retiro, pero mi queja no está siendo aceptada, no estoy jugando en este Casino, estoy advirtiendo a los jugadores de esta práctica.

Traducción automática:
ericleo
hace 6 meses
uses

And that's cool. Our main role is to promote fair practices and help casinos understand the possible unfair practices; without that the rating would be just another number... hence cases like yours are very important when submitted through the complaint.

I'll try to keep an eye on the progress, but with all honesty, my schedule is always full; hence, I would like to ask you to at least occasionally update us all here in this thread. 🙏

Radka
hace 6 meses
ptesus

Ya presenté la queja. No tienes que seguir el proceso, tu agenda siempre está llena. Debes tener mucho trabajo en tantos casinos. ¿Dónde envías tu currículum? Seguro que necesitan mucha más gente para ayudarte. 😃

Traducción automática:
hace 6 meses
uses

Since CasinoGuru loves deleting negative reviews to protect fraudulent casinos, I’m copying my review here:


They lie for no reason, they don’t pay out, withdrawals get rejected a hundred times, they claim you need to wager the bonus plus deposit 15x but in the end it’s 60x the bonus. Hahahaha… it’s just insane how corrupt this fraudulent casino industry has become.

ericleo
hace 6 meses
uses

😀 What a wonderful idea! I'll send Daniel, my boss, a note!

Joking aside, I would love to see the casino's response to this situation because, as I mentioned, you are not the only one going through that and I thought that the casino had already resolved all similar situations. To be honest, I think that's basically what we were told in the past by the casino or the other ones with the same complaint cases, so I'd like to stay in touch!

nsL71234
hace 6 meses
uses

Hold on for a sec; you obviously didn't read the email it says the review is pending and will be reviewed by my colleagues in the next 48 hours. 🙂 This is just a misunderstanding. Your review has not been deleted and I'm approving it now.

Please, read first and do not jump to conclusions. 🙏


Radka
hace 6 meses
uses

Normally, deleting negative reviews seems to be your thing, but thanks to this message here in the forum, it looks like you finally decided to let one negative review slip through.

nsL71234
hace 6 meses
uses

Well, I respect your opinion, but why don't you post here the email you got? You should focus on the email you missed or misinterpreted, as it is crucial in this situation.

As I already explained.


Just to be clear, your reviews are usually not real reviews, as you keep failing to state concrete issues or just generally complain about something like "hahaha, see where the whole industry got to." I hope you understand the reviews in the first place serve others; it is not a way to write from frustration. Just so you know.

Fare you well.


Editado
nsL71234
hace 6 meses
ptesus

Hola amigo, mi evaluación fue negativa, este casino obtendrá lo que se merece. file

Editado
Traducción automática:
hace 6 meses
uses

you need to send in a complaint if you want to continue

helper35
hace 6 meses
ptesus

No sé a quién le estás dirigiendo el mensaje, pero ambos hicieron la denuncia, gracias por el dato.

Traducción automática:
hace 6 meses
ptesus

Me parece muy extraño que no pueda conseguir proveedores de pago confiables que procesen el retiro ni socios de depósito confiables, ya que los depósitos son difíciles de ignorar. El dinero va directamente a la cuenta del casino.

Traducción automática:
hace 6 meses
uses

You are correct; deposits go straight, but withdrawals don't, especially if you are a casino with an offshore license, which pretty much means you have to find a payment provider who can still access the market for you so you can send money there.

Check out this recent thread, which is quite illustrative; however, it discusses a different casino. To be fair and square, I'm not saying it's the same, or that I'm 100% certain the third-party provider is always behind similar delays, but it isn't an uncommon type of "complication."

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