Submitted a complaint and waiting to receive my winnings.
The casino confiscated $4900.00 CAD because they stated I wasn't allowed to win more than 500$ with deposit bonus applied.
I won a total of $5400.00 CAD.
Hello,
well, are you sure that the bonus you took does not contain something like the maximal cashout rule or other cashout limitations, please?
This is what I found:
"Unless otherwise described in bonus policy or in any promotion, you will receive a maximum of €500/$500/kr5000 in winnings.If your winnings exceed €500/$500/kr5000 you will only receive €500/$500/kr5000 Winnings received through the use of free spins shall not exceed €/$100.Only the maximum winnings of €/$100 can be withdrawn by the Player"
Feel free to check the conditions we provide here.
Is the one you took among those listed bonuses, please?
Good day,
I took the welcome bonus that the casino offered.
Twice in two days, I deposited $200.00 CAD of my own money. I landed several bonuses while I was playing through my wagering requirements.
After playing through my wagering requirements, I had $5400.00 CAD sitting in my account and awaiting withdrawal for about a week.
Yesterday, I received an email from the casino stating they are confiscating $4900.00 CAD, which they did.
I guess my "welcome bonus" to Jackie Jackpot is confiscating my winnings and happiness.
I've played welcome bonuses at previous casinos before, playing through their wagering requirements and cashed out without issues.
I feel like all efforts are being made to not pay out my winnings, which is really unfair for a casino that is so highly rated on Casino Guru.
Good day to you.
You have not mentioned if there was any maximal withdrawal limit. I believe that this is very important because as the name suggests all winnings above this limit are voided.
It goes in hand with what you wrote that the casino has stated earlier.
Can you paste the bonus terms here, please?
Hi there,
The maximum withdrawal limit is $7,000 CAD per month.
Hola, estoy muy triste en este momento porque estoy recolectando mis recompensas en EkstraPoint en 2020 y, ¡ahora accidentalmente informé mal mis pérdidas recientemente debido al dolor! Había escrito Karamba y realmente significaba, no el juego de casino en línea, Jacky Jackpot. Sí, ahora realmente salió mal y me dijeron 2 veces en el chat que mi cuenta de juego en Jacky Jackpot
,, Lamentablemente CERRADO para siempre
Desafortunadamente no puedo canjear mi EkstraPoint en ningún lado ahora 😞
Ojalá nunca hubiera hablado en ninguna parte ahora. Estoy sentado en mis puntos de bonificación todo el tiempo que he tomado para poder lograr algo, sí, he logrado mucho ahora y con mis puntos de bonificación que obtuve de '2020. ahora no puedo canjearlos en ningún lado y nunca quise perder el Jacky Jackpot del casino en línea y en el futuro miraré mejor mis - 10.5 dioptrías.
Adiós
Espero que eso no le pase a nadie. Chao
😩
Hey there!
Well, you have accidentally asked your account to be permanently closed, haven't you? Are we talking about the casino account?
This is truly unfortunate and I feel your pain, I really do. I'm just not entirely sure how it goes in hand with the Jackie Jackpot Casino. Care to elaborate a bit?
The way I see it, the only place allowing you to spend your EkstraPoints was Jackie Jackpot Casino only, am I close?
Sí, pero tengo que hacerlo ahora, después de escribir a mi dirección de correo electrónico nuevamente esta mañana, me rechazaron con disculpas con el contenido del texto ... simplemente sería mejor para mí continuar con mi cuenta cerrada y fui amigable, yo Esperé eternamente en el Soporte y me disculpé por haber llegado a "0" con él. Es solo que Jackie Jackpot no me quiere como su cliente y tengo que aceptar eso ahora y ahora he pasado semana tras semana: mi cuenta de juego se cerró nuevamente recibir
Además, "este mensaje de correo electrónico" fue enviado allí accidentalmente y ahora soy como el "más adicto al juego y uno que ya no tiene dinero para jugar. Sí, así es como me presentan ahora".
Diviértanse todos y mejor asegúrense de que ningún mensaje de texto llegue mal. Puedes ver lo que sucede a continuación en mí
Así que ten cuidado
Adiós
Can't say I understand the situation any better now. Since this is about a bonus or loyalty points rather than about real money funds, I honestly doubt wheather the complaint would help you further.
Though I might be misled by the automatic translation, hence - if you be so kind, check out this article and decide whether you deem it worthy of submitting the complaint - it's free.
I won't dare to guess at the moment. 🤷♀️
I funded my account with 300 usdt and bet the whole amount, the total amount of bets was 500 usdt and I was told that I have to bet another 100 usdt. Does that mean I have to bet X2 of the amount? Or are they cheating? How much money do you have to wager according to their rules to withdraw?
Hello, according to what you describe it looks like the deposit rollover is 2x, but if you want the most up-to-date information it would certainly be a good idea to ask the support or live chat about this question, which should give you an accurate answer.
If you try it, be sure to let me know if that's the case because I assume it is.
I like this Casino and the Support ist very nice and fast. Best greetings
Hey, I see that the casino has a high safety index on our website, so I'd say it's a pretty good choice on your part.
Regarding the support, have you dealt with them yet when you say they are fast and friendly, or did you just ask some general questions ?
Either way, I'm glad you found a casino you feel comfortable with and I hope it lasts as long as possible. 🙂
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