Parece un casino confiable...verificación en el primer depósito...
pero en realidad es un casino fraudulento... el soporte ignora todas las preguntas. no paga ganancias
I am sorry you have to go through this kind of experience at this casino. I have read more details in your complaint and can understand why you feel this way. Just please try to stay patient, and hopefully it will get solved soon. Surely keep us informed about any news.
May I just ask if you've had any successful withdrawals there before, or is this your first time trying to withdraw?
hubo 2 depósitos
hubo 2 retiros exitosos... Lo describí en la queja...
Hoy mis solicitudes de retiro fueron rechazadas
el soporte todavía ignora
Creé una solicitud de retiro nuevamente... Ni siquiera sé qué podría cambiar((((
Okay then, I see it's been a week, which would make me suspicious too, but since you've got 2 withdrawals before, I'd be a bit calmer on the other hand. As mentioned, we give the casinos 14 days to resolve the withdrawal and if they fail to do so, then our team will intervene.
I understand that it is not nice if the casino ignores you and I would not be happy either, but let's try to be a bit patient.
Anyway, when you say that you have reentered the withdrawal, are you still using the same method ?
Sí, por supuesto... uso el mismo método de depósito y retiro (en la misma billetera desde la cual hice el depósito, creé una solicitud de retiro en la misma billetera)
¡El retiro de fondos aún no está confirmado!
Thanks for the answer. I'm sorry that it hasn't changed after a few days. The casino keeps ignoring you and not responding to you ?
I guess the complaint will move forward as soon as possible and we'll see what happens. As much as I hate to say it, we'll just have to be patient.
Sí, eso es correcto. ¡¡Él ignora y no contesta!!
I don't think that's the best way for a casino to behave.
However, I noticed that Tomas replied to your complaint, so feel free to check it out, just tap here.
I have had a small withdrawal processed and an hour later I withdrawn $1,800 and that stayed as waiting review pending for 72 hours.
i couldn’t understand why 1 would take an hour and another is now 5 days still not processed!!! Contacted the support with no reply, contacted telegram with no response or explanation, contacted email with no reply! How do I get my withdrawal and is this casino a scam?
Hey, I wouldn't say it's a scam if you wait 5 days to withdraw. Did you use the same payment method for both? Apparently when you make a smaller withdrawal it is faster to process than a larger one. Did you play with any bonus? Have you been verified by the casino?
Of course, if you're wondering what's going on and would like more information, it's not the nicest thing when they don't give you anything.
I would also add that we give casinos 14 days to pay out a player and if that doesn't happen, let us know. We'll see what can be done.
Hi there,
yes I am verified for the stage of withdrawal stage. And I never play with bonuses or first deposit bonuses because of the wagering requirements. It’s just disgusting how they read your messages and never reply! I’ve never had this issue. I’ll wait 2 weeks but I know looking at previous complaints I’m not getting my money
And I use the same deposit coin everytime I never complicate
Did you only bet on sports or did you also play in the casino?
As far as complaints are concerned, yes, they haven't resolved any of them yet, which probably doesn't give much credibility to the fact that they would have solved something with you. But once you've been given a withdrawal, it would be a light at the end of the tunnel.
So let's wait and see what happens next and if you have any more information, be sure to let me know.
Hi There,
so if they do not pay out my withdrawal what do I do next? Do I file a complaint? In which I can see from above nothing gets done or processed even with a complaint and no answers given to the reasons why they don’t pay! If I go to the caracao gambling board control who have issued their temp license would they do anything? Do I go through court and is it worth it? I now have 75 lite coin pending which is $7000 plus!
Well, if they don't deal with us, at least a small satisfaction will be that they will get black points and their Safety Index will go even lower.
According to what I see in our review, the casino has no license. If it is otherwise could you please show me?
Also, it is still an important question whether you played in the casino or bet only on sports, because if you bet on sports, since we do not deal with this area, the complaint would be rejected and the casino would not be affected.
Also, if the casino did not have or does not have a license, then there is not much to turn to and there is probably not much you can do about it.
the winnings came from casino side! How have they been able to open an online crypto casino with no license? How does this manage to get through legal law and then the casino takes money and does not pay back! This must be a huge flaw in the system and if this casino is exploiting that and scamming customers something has to change! That’s $7,000 just sat there that has been fairly won on my part but then Illegally not paid out! How have they not been closed with immediate effect after case after case!! Surely the Caracao gaming board would act and if they don’t then that’s negligence and failing duty of care for customers (yet preach customer protection is paramount). If I don’t get my money I will be going to a court 100%!
Yes, what you are describing would probably be the best and most consistent standard for casinos. But if you've ever played before, it doesn't work like that everywhere in the online world today. In some countries casinos keep their licenses under regulations which are not difficult to meet and therefore they have some. It is also possible to operate without a license, on the contrary, sometimes a casino can have a license and lose it over time, be in the process of completing a new one and so on. With the Curacao license it is a similar case, because this license is still undergoing changes.
So if nothing changes and you go to court, you can at least let us know the outcome, if possible.
Good luck.☘️
Thank you, so are you aware of what stage this casino is at? Do they not have a license, pending changes, or going through an application stage for a full green license GCB
They don't have any license yet, so maybe they are in the process of getting a new one, but the validator shouldn't be valid yet.
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