Casino muy exitoso en mi opinión.
En general, considero que los casinos de Dama. NV suelen ser muy confiables.
Me encanta 🫡
Espero que estéis todos bien querido Daniel, hace tiempo que no os vemos🫡
¿Radka sigue en Casino Guru?
Atentamente
We're glad you're enjoying the casino and that everything is as it should be.
Of course Radka is still a part of the team and she will surely get to you.
Hope you are enjoying yourself and doing well. 🙂
It’s always a bit of a thrill to discover new ones that live up to the hype! It's been a while since I’ve caught up with Daniel and Radka. Hope they’re both doing great! Looking forward to more discussions here.
And we look forward to reading your posts, always.
If you have any new experiences with this casino, please share them at any time.😉
Hola a todos, tengo una pregunta. Quizás alguien conozca mis experiencias o haya tenido una experiencia similar en este casino. He estado jugando en este casino durante aproximadamente 6 meses y he podido realizar depósitos y retiros con regularidad. Sin mayores problemas... y de repente, intento iniciar sesión y aparece el mensaje "mi cuenta ha sido desactivada"... cuando pregunté al soporte en vivo después de unos minutos, solo obtuve la respuesta "es una decisión de la gerencia y no recibiré más información"... incluso después de preguntar varias veces, no obtuve ninguna respuesta del casino sobre por qué mi cuenta fue bloqueada... ¿Tienen alguna idea de qué podría estar mal? No tenía un retiro en curso, ni hice nada diferente al jugar que antes... Realmente no puedo explicarlo y me gustaría saber qué hice mal.
Hey!
This is precisely why I have a hard time understanding why casinos use just the phrase management decision without at least a basic hint. in my opinion, your honest interest in knowing what you may have done wrongly proves this is not the best way to close someone's account.
If I may present my experiences, such quick cuts take place when the player has been "found guilty" of fraud.
It is not unusual for casinos under such circumstances to completely evade any explanation; therefore, providing explanation results in questions, and answering questions would lead to revealing the system by which casinos detect fraudsters.
Has any money been voided? I hope not!
Did you also get engaged in sports betting, perhaps?
I just want you to know that it may also be a completely different situation, and I fear we will never find out unless the casino tells the reason.
Realicé un pago a través de EPS y se produjo un error al finalizar la transacción. En cualquier caso, el dinero se debitó de la cuenta, pero no llegó al destinatario (lo que debería haber sucedido de inmediato).
200€ 
No hay respuesta. Chatea... o envía un correo electrónico... qué gracioso...
This must really be frustrating to you, and I see that your complaint is already looked at by our team.
I hope that the casino support will be able to trace the payment, especially if everything went okay at your bank.
Do you have any updates by any chance?
Hi I've played this casino able times i enjoyed it but when it comes to withdrawl its been brutal the 1st time I withdrawled I had to fight for my winnings I did get it eventually and it was due to documents ect okay so now I'm varified decide to deposit again thinking I'll be okay since I was varified I play many sites and this last withdrawl has been the worse yet. I won't on jan3 and never got my winnings I won fairly on real money waited a bit nothing so I looked Into it literally got sent on a wild goose chase for last month and half support is all over the place with responses telling me the same thing over n over long story short its been a nightmare... to me one of the worse it should not be like this when it was approved an then nothing... it's very phishy I am still sitting here without my withdrawal and being told it was sent to me but my banks told me there is no withdrawl transaction sent and they neee to resend it the casino just keeps saying the same to prove it which I have many times nothings changed I'm so sick of repeating myself that after q month and some of fighting ive given up which sucks cause it was my winnings fair and square that I did not get but being told I did ... the last was they wanted a transaction number from my banks what how do I get that if my banks literally said there was no transition which there wasn't???? ... it's been so bizarre cause ive never had issues like this and yah no did not get it... ive got nowhere and I've tried everyday and sent them everything they asked for to be in same spot as i was in the the beginning n im disappointed...I could have used this money many times and I think at this rate I'm not going to get it. So frustrated same answers even tho I've showed the proof and explained over n over so for me 0 starz all around for this casino in my options beware !!!
From what you write in your post, I can understand that you are going in circles with this casino and nothing has happened for a long time now. Right?
So, I would like to suggest you file a complaint here so our specialists can investigate the situation and hopefully get to its resolution soon.
What do you say?
All you need to do is to file a complaint here, and then hopefully we'll be able to get in touch with the casino and get some explanation about all this.
Please let us know if you're up for it.
Excuse me, what are you discussing?
Although it appears that you are reacting to the other player's conversation, the second post is rather difficult to comprehend. Maybe you write down your speech using a tool. I would appreciate it if you would just keep writing instead.
I really care to understand your concern and spotted a similar issue in your complaint, by the way. Use punctuation properly at least, please.
Hola, para mí esto fue una de las peores cosas que he vivido hasta la fecha.
Verificación, también tengo mis tarjetas, identidad etc. y el mensaje de que la cuenta ha sido verificada. De vez en cuando la revisan y todo estaba en rojo, incluidas mis tarjetas de crédito y débito.
Vale, le he pedido al servicio de asistencia 1 x 2 x 3 x, ni una sola respuesta a una pregunta sencilla. Si leo el resto aquí, solo puedo ACONSEJAR a todo el mundo que no apueste ni un euro aquí. Por cierto, cuando me preguntan por el reembolso, por supuesto, no hay respuesta. Hasta ahora he encontrado 2 casinos de confianza y justos... si alguien quiere saber qué es eso, no dude en escribirme, no sé si puedo transmitirlo aquí
And were you able to pass the verification at the end, though? Do you still have any remaining balance in your account, perhaps?
We're here to help if you need us to.
I genuinely don’t understand how this casino has an 8.7 rating.
They have canceled my withdrawal more than ten times. I tried both bank transfer and card withdrawal, but every time their support just repeats the same message — "please check that your IBAN is correct."
My IBAN is correct; I even sent them screenshots to prove it. Then they started claiming that "Revolut is blocking the transfer," which is simply another lie. Revolut hasn’t received any transaction attempts from them at all.
I’ve never had problems like this with any other casino before. This one is full of scammers — stay far away.
Yes, same experience here. First, they claimed my IBAN was incorrect multiple times — even though it wasn’t. I sent them a screenshot proving it was correct. Then they told me my bank, Revolut, was blocking the transaction, and that I should contact Revolut to find out why. Of course, Revolut hasn’t received anything from the casino either.
I have never had any issues getting withdrawals approved from other casinos. And the verification process here was a complete mess — I had to send in around 20 documents before my account was finally approved.
Honestly, this casino feels like a complete scam. They must have bought their ratings, because this is by far the worst casino I’ve ever dealt with.
I genuinely don’t understand how this casino has an 8.7 rating.
They have canceled my withdrawal more than ten times. I tried both bank transfer and card withdrawal, but every time their support just repeats the same message — "please check that your IBAN is correct."
My IBAN is correct; I even sent them screenshots to prove it. Then they started claiming that "Revolut is blocking the transfer," which is simply another lie. Revolut hasn’t received any transaction attempts from them at all.
I’ve never had problems like this with any other casino before. This one is full of scammers — stay far away.
In this case I hope that we will be able to find out what is really going on there. You have done the right thing when you submitted your complaint.
Please update it whenever possible.
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Una plataforma creada para mostrar el trabajo que llevamos a cabo para hacer realidad una industria del juego online más transparente y segura.
Un proyecto ambicioso cuyo objetivo es celebrar el trabajo de las empresas más responsables del mundo del iGaming y ofrecerles el reconocimiento que merecen.
En breve te redirigiremos al sitio web del casino. Debes esperar un poco. Si usas un bloqueador de anuncios, comprueba su configuración.
