hace 6 meses
Muchas gracias por su respuesta. Dudo que los recupere. Pero creo que tengo derecho a ellos, ya que la exclusión debería haberse realizado directamente.
Traducción automática:
Tema general sobre Malina Casino (página 44)
hace 6 meses
I totally agree, it is responsible Gambling guidelines that players should have an option to take a break set limits etc. Also most reputable casinos will respond and block within minutes.
The main problem is the Anjouan gaming authority does not respond in anyway and the casinos no this so they do not care. There is basically no risk of retribution.
Again Casino guru needs to look at marking down and flagging casino based on confirmed genuine negative reviews.
hace 5 meses
Hello,
I've been discussing this subject with Šimon quite often (his bio is here 👈) and the core problem lies in the lack of general standards. We all know what is needed and how it should work, but licensing authorities make it a bit of a messy subject, to be polite. The result? The operators sometimes show the bare minimum required. Luckily, there are always the exceptions but safety should not be based on exceptions, I'd say.
Hence Šimon is working on Self-Exclusion standards - sort of a blueprint which could serve as a comparison for future responsible rating and also a guide for casinos. So, yes, you are correct, and we are working on that. https://casino.guru/global-self-exclusion-initiative#bluepaper
However, the path is long and full of obstacles, of course. Good things are never easy. 🙂
hace 6 meses
Estoy pidiendo la devolución del dinero que perdí ya que solicité la exclusión 5-6 veces, definitivamente afirmé que fue una pérdida de tiempo y dinero, me ignoraron, ya abrí una queja.
Traducción automática:
hace 5 meses
Good call! Those situations should be discussed and properly investigated.
ResponderCitar1
hace 5 meses
Buenas noches, Radka. Por supuesto que lo haré hasta el final. No tengo piedad con quienes te dicen a diario que cierres mi cuenta porque perdí mucho. Con tu ayuda, sin duda recuperaré mi dinero.
Traducción automática:
hace 5 meses
Wow that is actually really impressive.
I believe you will get total support from players.
We all love to play and having the responsible Gambling tools as a support is fantastic.
Unfortunately many of us have experienced the Dissapointment of delays after a nice win.
But thats great to hear and i believe i speak for the other players offering our support and assistance in any way
ResponderCitar1
hace 5 meses
Have you submitted a complaint via casino guru ? You have my full permission you discuss my case as an example of failure to enforce responsible Gambling guidelines as the same thing happened to both of us
hace 5 meses
Claro que ya presenté una queja y un representante ya está investigando el asunto. Pero espero que me devuelvan el dinero.
Traducción automática:
hace 5 meses
Buenas noches, Radka. Por supuesto que lo haré hasta el final. No tengo piedad con quienes te dicen a diario que cierres mi cuenta porque perdí mucho. Con tu ayuda, sin duda recuperaré mi dinero.
Traducción automática:
hace 5 meses
Our complaint team will surely do everything possible to get the best result of all this.
Please hang in there.
Also, if you need some help with your gambling issues, know that here you can find addresses of some help centers in your country. It is always better to not go through something like this alone.
hace 5 meses
Again Romi thank you but I think we can all agree the Anjouan gaming authority is the problem here.
If they actually regulated and oversee these casinos and their action then I believe the casinos would not behave like this for fear of repercussions.
hace 5 meses
The licensing authority is surely supposed to do all that; you are right.
hace 5 meses
Romi you are clearly in the know would you be so good as to look at the response your colleague sent me with regard to responsible Gambling with respect to Matej.
A very unfair response that actually contradicts what we are all trying to achieve and improve here
hace 5 meses
Buenas noches de nuevo, ¿sabéis si la situación avanza con la denuncia que he abierto?
Traducción automática:
hace 5 meses
Romi you are clearly in the know would you be so good as to look at the response your colleague sent me with regard to responsible Gambling with respect to Matej.
A very unfair response that actually contradicts what we are all trying to achieve and improve here
hace 5 meses
Be sure that Matej is one of our best complaint resolvers, and he will do everything possible to get your case solved.
I also see that the casino has replied in the thread, so hopefully it will be all done soon.
hace 5 meses
Hola, he estado esperando 10 días un pago de Malina Casino y no pasa nada.
Traducción automática:
hace 5 meses
Was about to sign up once again because the super high rating here and then read this thread.
Why is this casino rated as a massive 9.4 when all i see is dozens and dozens of complaints of non pay/stall pay and various others issues?
hace 5 meses
Hola, he estado esperando 10 días un pago de Malina Casino y no pasa nada.
Traducción automática:
hace 5 meses
If you'd like us to intervene in your case, please file a complaint.
From our experience this casino pays their players with some delays, unfortunately, but we could try to help you out.
Is it your first withdrawal?
hace 5 meses
Sí, mi primer problema es cuando me quejo contigo, no encuentro a Malina Casino como una opción
Traducción automática:
hace 5 meses
Was about to sign up once again because the super high rating here and then read this thread.
Why is this casino rated as a massive 9.4 when all i see is dozens and dozens of complaints of non pay/stall pay and various others issues?
hace 5 meses
This casino pays with some delays, so there is no way we can lower the safety index, actually.
Whenever a casino doesn't pay or doesn't reply to complaints, the safety index goes down.
Even though players need to wait a bit longer, as of now it doesn't affect the safety index of this casino. It is good that our users use this forum to inform us about everything so we can act accordingly if we believe that it is necessary.
Añadir mensaje
