I get that you feel disappointed. Perhaps there was more to this decision in the end. Well, if you want this situation to be investigated, you should file a complaint. Filing a complaint is free, so you do not risk anything. If you're interested in my perspective, I would suggest considering filing a complaint.
You may start right here 👈
Don't hesitate to ask me for details if you like. I'll get back to you.
Otro casino fraudulento entre muchos al que Guru le da altas calificaciones, aceptaron depósitos a través de PIX, hice el maldito ROLLOVER, logré superar la meta, pero fui a retirar el dinero y adivinen qué, no hay opción a través de PIX para retirar el dinero, en resumen, me jodieron nuevamente con estos casinos asociados de Guru.
Please explain to me why you came back and opened a second account here if you were not happy with our site whatsoever.
I truly don't understand your point.
If you came back here only to point your finger at us, maybe it was better when you left. Don't you think so?
And also, be careful with that finger-pointing, because look where the remaining fingers point... yes, at you, exactly. So, please stop accusing us of your decisions, and if you want our help, you need to cooperate and not accuse, actually.
It is very important to read the terms when you use only one payment method and even ask the support for any alternatives, for example.
If PIX was really stated as a method to withdraw in the terms of this casino, our complaint team will surely do everything possible to help you get your winnings, if you, of course, start to behave with respect.
So, please think twice before you write your reply here. Just saying, you know.
Y como siempre tú Romi siempre vas a favor de los casinos y nunca a favor del jugador, no tienes ninguna empatía con la situación de las personas, volví a crearme una cuenta aquí porque aún tenía esperanza de que algún casino que indicas sea honesto con los jugadores, volví aquí porque este fue el primer sitio que encontré buenos casinos al principio, pero después de empezar a probar otros casinos me encantaron las opciones de bonificación de los casinos Rabidi NV, pero todo es engaño, los casinos que logré superar el rollover no me dejaron retirar, el resto de los demás casinos no tenían nada de RTP y lo perdí todo incluso jugando solo con apuesta baja. Me disculpo por la forma en que me he estado comportando, pero es por las situaciones que pasan, cuando te tocan el bolsillo es complicado, muchas pérdidas considerables, pero en fin lo siento.
We always gladly help all our users whenever possible. And also, we gladly help you as well if you experience some issues at online casinos.
You just need to understand, though, that we are just mediators, an informative site about online casinos. We try to be as transparent as possible and always keep fair play in first place.
It is not always possible, though, because our hands are tied, and we, if you see it this way, have absolutely no power in the world of online casinos. Casinos listen to us only because they fear their place and the rating on our website because players come to us and read our reviews.
So, please, stop abusing our whole team and finally understand that it is only your responsibility where you go to play and put your money into.
Whenever we see that the casino is unfair, we will do everything possible to help, of course.
Ok Romi, te pido disculpas de nuevo, es que me pongo muy nervioso con estos casinos, ya no voy a recibir bonos, porque siempre cumplo con el rollover absurdo que estipulan y luego no me pagan, pero en fin es parte de este mundo de las apuestas ¿no?
I believe that, first of all, it should be seen just as a hobby and played for fun. In the moment you see it any other way, problems arise, unfortunately.
I’m waiting 5 day results of video verification. It’s okay?
Hello,
Are you waiting for the result, or has the call been postponed? In both cases, I would consult casino support anyway. I guess you're in touch with a few people to set up the call.
Please share your concern with them and let us know their response so we can understand the situation better. 🙏
Hello,
Are you waiting for the result, or has the call been postponed? In both cases, I would consult casino support anyway. I guess you're in touch with a few people to set up the call.
Please share your concern with them and let us know their response so we can understand the situation better. 🙏
I send my video on mystake and they are dont respond me about results. I already created complaint about this
I understand that you are currently waiting for the final update. I guess we have to wait until the casino makes the "call," and then we may discuss the outcome. Try to hold on, please.
What the call? Also i am waiting 5 days approve in my complaint for mystake
I think it was until the casino checked what you sent them, the video verification, and until they got back to you and said something more.
As far as complaints are concerned, you have a timer at the top right that each side has to respond to. You will get it from us soon.
However, haven't you learned anything new in the last few days?
No, still waiting but i think this is not good, 11 days. I don’t know how long wait .
i send last letter on the mail 2 june about results and my complaint in casino guru, but mystake dont respond me. Scam?
Maybe they are still investigating, sometimes casinos have 2 weeks to a month but most of the time these deadlines are mentioned somewhere in the Terms and Conditions if that's the case. Didn't you look there?
If the casino is still doing what they want, they probably don't have anything to tell you yet, so you'll have to be patient. Petronela has two more days to comment. Unfortunately, I know that sometimes the wait is long, but it's necessary.
Buenas, quiero presentar una queja, desde el dia 13/08/25 esto tratando de retirar mis fondos de mi cuenta por medio de los medios por los cuales retiro normalmente (ripple, astropay,mercadopago). Solo 1 retiro se hizo efectivo, a todos los tuve que ir cancelando porque tardaban mas de lo que normalmente tardan en depositarse en mi cuenta (mas que nada astropay). Hoy me mandaron un mail diciendo que cambie contraseña, lo hice y ahora no puedo entrar! Me dice USUARIO BLOQUEADO, necesito una respuesta ya!! ese dinero era para pagar cuentas y alquiler y ahora no lo puedo sacar, siento que me voy a volver loco si no puedo pagar las cosas con mi dinero que no me dejan retirar!!! por favor ayudenme a que mystake me de una solucion ya por favor.
Hello,
first of all: never rely on money won in a casino; as you can see, one never knows what might happen. Sadly, we provide casinos 14 days to resolve such issues, so technically you may complain here:
https://es.casino.guru/quejas/enviar
but it will take some time to proceed into the mediation phase, when the casino may be asked to provide their point of view.
I honestly find it rather strange that your account has been blocked after a password change suggested by the casino. Are you entirely sure that the email comes from casino? We are witnessing an increased number of scamming email attempts, so I just want to be sure...
In any case, did you ask the casino support or chat about those events, please? It is really important to understand all the events and get an explanation from the casino.
Hi I wonder if you can help me I've been playing at mystake casino and I've just tried with drawing funds to my account but it's asking me to verify my account which I gave them a utility bill which was accepted but when I try and upload my citizens card with my photo ID on it and a hologram and is recognised by the UK government they keep telling me it's not accepted by them and I need an ID card but the only thing is in the UK there is no ID card that is given to residents they are asking for a driving licence or a passport but I don't drive and never will so I don't have that and I will never travel outside of the UK down to health problems please can you help me with this
Hi there,
I understand your situation. This is actually quite a common issue for UK residents. Casinos often expect documents like a passport or driving license simply because they use a standard KYC process that doesn’t reflect how things work in the UK.
You’re absolutely right that there’s no national ID card issued in the UK and the Citizens Card is a legitimate, government-recognised form of photo ID. Some casinos still refuse to accept it though, which usually means their verification system isn’t flexible enough to handle UK-specific IDs.
In this case, I’d suggest explaining to the casino that the Citizens Card is a valid, government-recognised form of identification for UK residents and ask if they can escalate your case to a manual review. If they still refuse, it’s unfortunately up to them whether to process withdrawals for players who don’t hold a passport or driving licence, but you can make it clear you’ve provided legitimate ID that should be acceptable in principle.
In my opinion, a casino licensed by the UKGC would know, but the others may not, instead simply copying the terms for offshore licensed casinos.
Try to notify them, and if that fails, I will suggest filing a complaint, which we can also discuss here.
Hola, la verdad he tenido problemas para comunicarme con ellos, el chat de asistencia demoran horas en contestar asimismo los correos. Tengo un retiro pendiente desde hace mas de 48 horas y simplemente no dan respuesta. Mi cuenta wsta verificada KYC. Uso astropay. En fin, cruzando los dedos para que procesen mi retiro.
Cursos educativos, profesionales y gratuitos para empleados de casinos online que tienen el objetivo de hacer un repaso de las buenas prácticas de la industria para mejorar la experiencia del jugador y ofrecer un enfoque justo de los juegos de azar.
Hemos puesto en marcha esta iniciativa con el objetivo de crear un sistema global de autoexclusión que permitirá que los jugadores vulnerables bloqueen su propio acceso a los sitios de juego online.
Una plataforma creada para mostrar el trabajo que llevamos a cabo para hacer realidad una industria del juego online más transparente y segura.
Un proyecto ambicioso cuyo objetivo es celebrar el trabajo de las empresas más responsables del mundo del iGaming y ofrecerles el reconocimiento que merecen.
En breve te redirigiremos al sitio web del casino. Debes esperar un poco. Si usas un bloqueador de anuncios, comprueba su configuración.
