hace 9 meses
Hey Radka,THX i did it... can you confirm receipt of the complaint? Now what are the next steps?
I apologize for the questions but it's the first time I ask for help here and I don't know how it works.
Thank you very much
Tema general sobre Rabona Casino (página 25)
hace 9 meses
Hello, no problem at all, don't worry.
I can see the request submitted and once it is reviewed and approved, you may keep track of it in your profile. It might be handy: https://casino.guru/profile-complaints/718809/vesnadragcevic81
Additionally, you will receive a notification each time you need to respond.
Please be ready for a set of questions, first. Sort of opening ceremony. 🙂
In short, the complaint starts with figuring out what has happened, then gathering evidence and details from the player. Once the matter is clear enough, the mediator will try to find the best course of action, which may also mean the casino representative will be invited to join the complaint.
It may sound complicated, but it is actually manageable. If you feel lost, you may always ask the complaint handler/mediator for advice, or if you like, you can always try forum administrators. 🙂
Please let me know if this little description triggered anything else you would like to know. I'll be around at least today.
hace 9 meses
Thx Radka for the help 🙂 i wait now the events 🙂 have a good day.
Vesna
ResponderCitar1
hace 9 meses
Thank you, Vesna.
With luck, things will turn out in your favor eventually.
I hope your day gets off to a good one!
hace 9 meses
Good morning, I finally received the withdrawal. I thank you all for your kindness and speed in responding to me.
Problem solved :)
ResponderCitar1
hace 9 meses
Great news, pleased you got the money and can enjoy it now. Do you think you will still play in the casino after this delay?
hace 9 meses
yeah of course 🙂
ResponderCitar1
hace 9 meses
So let me know when you have further experience. I hope it will be a bit more pleasant.😀
hace 7 meses
Hello,
i was playing on Rabona site (soorts betting) and want to withdraw money in amount of 186 eur. My first deposit was via crypto so i want to withdraw to the same crypto wallet and same crypto network as deposit.
My withdraw request was created on 28.7.2025, can you please tell me that this is normal to take this much time to get money and withdraw was approved?
Thanks for all.
hace 7 meses
I believe that you should get the information from the support of the casino regarding your withdrawal.
Have you tried to contact them?
hace 7 meses
Yes i tried a few times now. And here you go today i recived the money. Thanks for the reply.
hace 7 meses
Congratulations! I figured out that you did not get many specifics about the cause of such a delay; am I right?
This is quite a bitter taste, I'd say, though I'm glad you can leave this behind.
Based on your experiences, is this casino/sportsbook overall ok for you?
hace 6 meses
¿Alguien me puede decir por qué me retiré el día 21 por enojo, aprobaron el retiro pero todavía no veo dinero en la cuenta ni nada, debería ser instantáneo después de que se haya aprobado?
Editado
Traducción automática:
hace 6 meses
Hello,
did you try contacting the casino? In my opinion, they should have exactly the precise answer to that. We here, on the other hand, can just guess.
I probaly missed the part about someone being angry. Does it, in your opinion, play any role in this situation? Perhaps not.
hace 6 meses
Hola, soy Kevin Quinteros.
Acá les comento que llevo un tiempo apostando en rabona, ningún problema para depositar pero si para retirar... Un desastre.
La primera y única vez q pude retirar no hubo ningún problema, llego el dinero de inmediato, pero al querer retirar estos días 400.000 pesos chilenos me han cancelado los retiros reiteradas veces, con el motivo de que mi entidad bancaria lo cancela cosa que es falso... Yo me contacte con mi banco y me dijeron que no hay ningún problema ya que ellos no interfieren en la transferencia que ellos realizan.
Soporte se contradice y cada uno da un respuesta diferente, hasta que hoy me dijeron que harían el proceso manual para que así no hayan "fallas", dentro de 24 a 48 hrs se supone que se contactaran cnmigo para ver el medio de pago.
Espero que resulte, si no acá necesito que me ayude porfavor a gestionarlo o realizar alguna consulta sobre este tema, ya que ha sido de mucha intranquilidad no poder retirar un dinero que yo gane legalmente.
Les agradecería mucho si me hecha una mano en esto, ya que obvio necesito mi dinero y ellos no estan cumpliendo con lo que corresponde
hace 6 meses
Okay, so now you're waiting to see if they'll help you make the withdrawal manually and send it to you? What payment method did you choose?
Have you tried asking if another payment method might be more suitable?
If nothing happens, we give casinos 14 days to make the withdrawal, then we'll try to assist if nothing changes.
But I hope that if they enter the withdrawal manually, it will go through and you will receive everything.
hace 6 meses
Si estoy esperando que lo hagan manualmente como quedaron, mañana a las 16:00 de chile se cumplen las 48 horas que dieron.
Aun no elijo el medio de pago ya que quedaron en contactarme por correo para pedirme a que cuenta enviarme el dinero.
Estoy a la espera y ojalá salga todo bien...
Sino acá les comentaré para que puedan ayudarme.
Muchas gracias por tu respuesta
hace 6 meses
Well, let's wait what the casino says. It will probably be a bank transfer, as I will send it to you.
However, I would take the casino's timeframe with a grain of salt and not always rely on it. But of course, if they promised you something, be sure to contact them if you don't hear from them by then.🙂
hace 4 meses
Hello everyone,
I’m sharing my experience here because I’ve reached a point of deep frustration and exhaustion.
For over two months, I’ve been dealing with serious unresolved financial issues with Rabona Casino.
My account manager has completely ignored me for more than three weeks, refusing to respond to any of my messages despite being the person responsible for handling all my previous complaints.
Every time I contact customer support, they tell me the same thing:
"Please send an email to the VIP department."
I’ve done that — more than 30 times in the past two months — and never received a single reply.
Meanwhile, my unpaid balances, bonuses, and weekly cashback continue to pile up. Each week, my pending entitlements grow, and Rabona keeps refusing to pay or even provide a proper update.
Because of this, I filed an official complaint on Casino.Guru and attached all the evidence, including:
Official chat transcripts with Rabona support
A formal legal notice sent by my lawyer
Voice recordings and video evidence showing clear proof of my claims and responses from my account manager
However, the complaint has now been open for three weeks with no updates from the casino nor from the assigned Guru representative.
Even though I’ve sent multiple follow-ups and new evidence in the past five days, no one has reviewed or responded yet.
This entire situation has caused me severe stress and emotional exhaustion. I feel completely ignored despite providing full documentation for everything that happened.
All I want is for my case to be taken seriously, for Rabona to be held accountable, and for the Casino.Guru team to review the updates and evidence I’ve already submitted.
Thank you to anyone who takes the time to read this. I truly hope my voice is finally heard.
— Abdulla Almalki
Official Complaint ID: #37020860
hace 4 meses
Hi, I'm sorry you've been waiting so long for your money. Filing a complaint was a good move, and Tomas will try to help.
But it's important not to overwhelm him with too much information and to try to write everything in one comprehensive post. Each party always has a week to respond. The casino has not yet been invited to the conversation, so they have no reason to respond to us yet.
The fact that they are ignoring you is not the best advertisement for the casino, but these things happen.
The saddest part is that if they tell you to write to them by email, they will never get back to you.
So let's leave it to us to work on it, and I hope that everything will be resolved and you will get your money back.
Good luck. ☘️
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