Did anyone manage to get there account closed I've asked them to close my account due to an addiction problem but they are completely ignorant to the request I've emailed them I don't no how many times I've pleaded with live chat but nothing they don't care
Hello, I don't like to hear situations like this happening to players because it definitely shouldn't be, and casinos should take such things responsibly.
But I've been looking at the casino's safety index and I would say that if it's that low I'm not surprised and I've seen an open complaint which is similar to what you're writing.
So if you've tried a few times, I'd probably go ahead and open a complaint and our team will try to help you, but I don't know how it's going to work out.
Do you think you'll go for it?
Es bueno saber cómo es este casino y lo que es aún mejor es que hasta ahora solo he depositado y jugado 10 €. Ahora voy a poner este casino en mi lista negra personal.
Lo que realmente me sorprende es que escribas que el casino tiene una licencia falsa. Todo parece tan real cuando hago clic en el banner y me redirigen al sitio web de la autoridad reguladora.
Además, el casino también está incluido en AG y recibe muchos elogios allí. Pero AG ha cambiado tanto para peor que ya no se puede confiar en el sitio.
Gracias, probablemente habría dejado mucho dinero allí si no hubiera ido a su sitio y visto eso.
Mi último comentario no necesita aprobación, ya está resuelto. Acabo de ver que, después de todo, has incluido el casino.
I have moved all your posts here, so there is no misunderstanding for other players among the forum and can see all the information you have provided about this casino, because they always could be helpful to someone else.🙂
Regarding the fake license. Our data team checked this information recently, and unfortunately they really found out that the license is fake, and I can also see that this casino is pretty low-rated, so how would you rate your overall experience?
You can even write your own user review here if you wish.
Do you think you will play there again?🤔
Hola, ok gracias 🙂 perdón por el desorden con mis comentarios.
Definitivamente nunca volveré a jugar en este casino. Ayer solicité el cierre de mi cuenta y estoy esperando una respuesta. Por lo que leí aquí, podría tardar mucho tiempo.
Recibí la siguiente respuesta de Antillephone:
Me enoja mucho que otra plataforma muy conocida elogie a este casino e incluso mencione en su reputación que el casino tiene una licencia confiable. Al igual que Cssino, nunca volveré a visitar esta plataforma 😂
Tienes todo mi respeto por tu tiempo y toda la investigación que has hecho, y por abrirnos los ojos de una manera honesta. ¡Gracias! Casino Guru me ha salvado muchas veces de posibles problemas en casinos dudosos.
Para mí, la calificación general habría sido un punto medio saludable. Los depósitos funcionan muy bien, las tragamonedas funcionan sin problemas. Pero la licencia falsa y la falta de respeto por la protección del jugador hacen que la calificación general sea negativa.
It makes me really happy when I read your words! Thank you very much for those.
It is our goal to help players like you, so it is really nice to see that we are achieving it.🙂
Yeah, it is totally understandable that you don't want to go back. Maybe don't wait for them to close your account, but just don't visit the site anymore. Usually casinos act promptly only when the reason for closing is because of gambling issues, you know, so you really might be waiting longer.
I would also like to stop at the point you said that some "very well-known platform praises this casino and even mentions in their reputation that the casino has a trustworthy license"—could you tell us more regarding this?
Por favor, di sólo la verdad :) Sí, lo haces y estás haciendo un gran trabajo.
Para mí el casino está dado por perdido y no volveré a ir allí, por mucho que tarden en cerrarme la cuenta y lo hagan o no, no me importa, nunca más me volverán a ver allí.
El casino se anuncia en Askgamblers. Allí solo informan de aspectos positivos sobre el casino y señalan que el casino está totalmente autorizado y regulado. Lo cual no es cierto y no creo que sea correcto. Los jugadores son engañados con información falsa, lo que no debería suceder, y hace que la plataforma parezca totalmente dudosa.
Alright, I understand now. Thank you.
Have you got any other favorite casino, perhaps?
Hopefully there won't be any problem for you to pass the verification so your withdrawal can be approved, then.
Did you provide all the required documents in the right format and of good quality?
It is very important because otherwise they will ask you to send them again.
We give casinos 14 full days to proceed with the payment, so let us know how it goes and if our help is needed.
Hi, I was looking at the fact that the casino has a disastrous safety index and I don't know what to think about the whole situation.
As far as verification goes, it's standard procedure that you have to verify, so nothing seems strange to me so far. If you manage to verify then you should be able to get the money out but I don't want to guess how it will go.
So I would definitely send the casino the documents they require and see if you go through the process successfully first.
Will you do that?
Hi there, realspin are refusing to process my withdrawal. I have been waiting 4 days and nobody is willing to give me an update. Is there anybody who can help me?
Hey, what makes you think the casino refuse your withdrawal? Is it still pending on your account? The casino hasn't told you why you're waiting at all? What payment method are you using?
Sometimes players have to be a little patient before they get their money and before the withdrawal is processed, sent and gets to you.
So please note that we give casinos 14 days to sort this process out and when the time is up and you have nothing, then you can contact us and we will try to help.
Will you hang on then?
I can't get enough of the Sweet Bonanza game! The colorful graphics and fun features make each spin so exciting, and the chances to win big keep me hooked every time I play.
Do you play it only in this casino or somewhere else? Do you like Pragmatic Play games overall? 😀
Yo también he solicitado un retiro y me dicen nada, simplemente que espere el orden de procesamiento
Ok I have a complaint started .... I have been emailing them and there sister site hotbet they both refused to close accounts .they both advertised setting limits on the customers requests these 2 casinos both work of the same strategy they won't set limits or payout till after 5 working days in the hope you play your winnings away I decided to look more into them before I keep my complaint going .. the more you win the longer it takes to payout I have saved every conversation with both sites and kept all correspondence from them it's identical to the word all prewritten rubbish when I find out more I will be reopening my complaint so everyone can see the scam site
Ok I have a complaint started .... I have been emailing them and there sister site hotbet they both refused to close accounts .they both advertised setting limits on the customers requests these 2 casinos both work of the same strategy they won't set limits or payout till after 5 working days in the hope you play your winnings away I decided to look more into them before I keep my complaint going .. the more you win the longer it takes to payout I have saved every conversation with both sites and kept all correspondence from them it's identical to the word all prewritten rubbish when I find out more I will be reopening my complaint so everyone can see the scam site
Well, I wonder what our team will say when you reopen the complaint.
Anyway, why don't they want to close your account? Are they trying to convince you not to do it or are they asking you some questions about the process? Do you still have some money you are waiting for? 🤔
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