Tema general sobre RichPrize Casino (página 9)

Forum and Reviews Administrator

hace 1 año

OriginalTraducción

I read your complaint and I see what the casino replied. We'll see how our team handles this and how it all turns out in the end.

As for the casino rating itself, you can see the process of what casinos we give a rating to here: https://casino.guru/our-casino-reviews

Regarding the user reviews themselves, I think they reflect the experience of the players. Some had worse and some had better. Actually, regarding complaints I found only one unresolved.

Anyway, I don't want to make any judgments yet, so it's best to wait.

Thomas-091

Aprendiz júnior

Reino Unido

hace 1 año

OriginalTraducción

I’ve had all the deposits back - but I’m not getting the £1189.97 missing winnings and my account remains closed. They know I won this fair and square. Absolute disgrace of a casino and definitely over rated here.

Radka

Thomas-091

Social Media & Community Specialist

Thomas-091

hace 1 año

OriginalTraducción

At least something was achieved. I think it is too early for the final judgment, though. The complaint is still open; hence, we shall see what comes next.

I read the casino's explanation, and honestly, I could not find the specific reason for voiding your winnings.

Have you been told any reason whatsoever?

Well, Nick has 4 days to browse, so for now, I'll wait for the next step.

Thomas-091

Aprendiz júnior

Reino Unido

hace 1 año

OriginalTraducción

No reason nope

cindylougrier1

Visitante

Estados Unidos

hace 1 año

OriginalTraducción

I've been trying for two weeks to collect my winnings. It took a week a little over to get account verified. Now it's taken a week so far to redeem...I'm still waiting. I had to send in all my documents again which makes the 3-4th time. The latest email said they were verifying my documents to redeem. That was three days ago I'm trying to be patient considering the sweep coin mode has been down for maintenance for around 9 days now and it's a new casino. if I get the 200 I'll be surprised at this point but you never know.

Jaro

Forum and Reviews Administrator

Thomas-091

hace 1 año

OriginalTraducción

No reason nope

hace 1 año

OriginalTraducción

That's not quite right, but it will be nice to wait some more time and see what our team can solve. I'll keep my fingers crossed. 🤞

Jaro

Forum and Reviews Administrator

cindylougrier1

hace 1 año

OriginalTraducción

I've been trying for two weeks to collect my winnings. It took a week a little over to get account verified. Now it's taken a week so far to redeem...I'm still waiting. I had to send in all my documents again which makes the 3-4th time. The latest email said they were verifying my documents to redeem. That was three days ago I'm trying to be patient considering the sweep coin mode has been down for maintenance for around 9 days now and it's a new casino. if I get the 200 I'll be surprised at this point but you never know.

hace 1 año

OriginalTraducción

Hi, if you have been trying to withdraw your money for 2 weeks, I would recommend you to file a complaint on this link: https://casino.guru/complaints/all

Of course, if you feel like you want to wait a while and be patient, you don't have to do it right away.

As far as verification is concerned, I'm glad you managed to go through it successfully. We will see what happens next.

If you have anything new, let us know.

cindylougrier1

Visitante

Estados Unidos

hace 1 año

OriginalTraducción

Update to my previous post. I got my payment which I remained optimistic considering the SC mode is down for maintenance. I honestly thought it would take longer so I'm really happy with the Real Prize casino thus far. I'll be happier when they are up and running again!😀

Radka

cindylougrier1

Social Media & Community Specialist

cindylougrier1

hace 1 año

OriginalTraducción

Hey! Great news, I'd say.

I also appreciate you mentioned the maintenance, some players might be a little scared without this notice, I imagine. 🙂

Since positive feedback is so rare these days, how about "rewarding" the casino with an honest user review?

If you are interested, mind this link 😉: https://casino.guru/user-reviews

Did you know you could do that?

Thomas-091

Aprendiz júnior

Reino Unido

hace 1 año

OriginalTraducción

Can her comment and review be any more fake? You would have to be trapped inside stevie wonders body if you think it isn’t. This person along with the others has only just joined casino guru and only left the comment for rich prize. Nothing else. You have to consider fake reviews from casino staff because I can see it from a mile off. Surely you can see it too?! Casino guru is run off fake reviews does that not bother you???

Thomas-091

Radka

Aprendiz júnior

Reino Unido

Radka

hace 1 año

OriginalTraducción

Fake review you must be mad if you think otherwise. Only just joined to leave one review for richprize and that’s it

Jaro

Thomas-091

Forum and Reviews Administrator

Thomas-091

hace 1 año

OriginalTraducción

As far as user reviews are concerned, we watch them every day and if there is any clearly fake one it is rejected. If what the player wrote was written by the casino stuff it would certainly be mentioned here, because I don't think it's right for someone to create fake user reviews and even communication on the forum. A lot of players come here the day they write something and the next day their case is solved. You don't have to have an account here for a year to be credible. I understand that since you didn't have a good experience, you're angry, but if you went through this whole thread, you'd see that there are other players who had a problem and it was eventually solved.

Anyway, let's try to keep focusing on your complaint and not create something that isn't there unnecessarily. I think that will be best.

Thomas-091

Jaro

Aprendiz júnior

Reino Unido

Jaro

hace 1 año

OriginalTraducción

No worries. Yes correct still angry. Wasn’t that too long ago that I’d had £6,650 confiscated from me from another dodgy casino also. So trauma is my middle name this year. I did submit a complaint at the time. Lots of time spent being upset this year. Don’t worry I will keep it civilised.

kaczka381

Iniciado sénior

Polonia

hace 1 año

OriginalTraducción

Creo que no hay posibilidad de recuperar el dinero, el casino escribió claramente que confisca las ganancias porque tiene derecho a hacerlo, según ellos, por supuesto.

Además, el casino no tiene licencia, por lo que el hecho de que paguen ganancias es sólo su buena voluntad.

¿Qué casino te estafó con £6.650?

Traducción automática:

Jaro

Forum and Reviews Administrator

Thomas-091

hace 1 año

OriginalTraducción

No worries. Yes correct still angry. Wasn’t that too long ago that I’d had £6,650 confiscated from me from another dodgy casino also. So trauma is my middle name this year. I did submit a complaint at the time. Lots of time spent being upset this year. Don’t worry I will keep it civilised.

hace 1 año

OriginalTraducción

I'm glad we can get along and talk like normal people. I sympathize with you and I completely understand you, because similar negative experiences obviously leave a mark on a person.

I firmly believe that your case will be resolved and will turn out well in the end. My fingers are crossed for you. 🤞🤞

Jaro

Forum and Reviews Administrator

kaczka381

hace 1 año

OriginalTraducción

Creo que no hay posibilidad de recuperar el dinero, el casino escribió claramente que confisca las ganancias porque tiene derecho a hacerlo, según ellos, por supuesto.

Además, el casino no tiene licencia, por lo que el hecho de que paguen ganancias es sólo su buena voluntad.

¿Qué casino te estafó con £6.650?

Traducción automática:

hace 1 año

OriginalTraducción

If you use the "reply" button the player will be notified of your reply. Try using it next time and you may shorten the time you wait for a reply. Just a little tip.

Thomas-091

kaczka381

Aprendiz júnior

Reino Unido

kaczka381

hace 1 año

OriginalTraducción

https://casino.guru/dogsfortune-casino-player-s-winnings-have-been-confiscated

kaczka381

Thomas-091

Iniciado sénior

Polonia

Thomas-091

hace 1 año

OriginalTraducción

Historia triste

Los casinos también me han engañado más de una vez; desafortunadamente, la mayoría de los casinos no quieren cooperar, por lo que estamos prácticamente en una posición condenada al fracaso.

Recientemente, he estado tratando de retirar incluso los pequeños excedentes que logro ganar y no guardo grandes cantidades en mi cuenta del casino.

Yo también te lo recomiendo

Traducción automática:

Thomas-091

kaczka381

Aprendiz júnior

Reino Unido

kaczka381

hace 1 año

OriginalTraducción

The "lovely" Victoria has ignored 6 emails over 8 days now so it says it all. Corruption at its finest. Many more poor people will fall victim to this thanks to its fake high rating made by fake users

Jaro

Thomas-091

Forum and Reviews Administrator

Thomas-091

hace 1 año

OriginalTraducción

Well, I'm really sorry that the casino can't answer your emails, because I don't think that should happen.

However, I see that the complaint is still open and Nick should reply to you again soon. So we will see what we hear in the next few hours or days. I wish you the best of luck. ☘️

Tema general sobre RichPrize Casino (página 9)

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