Tema general sobre Rollino Casino (página 13)

nl2121

Novato

Reino Unido

hace 2 meses

OriginalTraducción

I would avoid this casino at all costs.

I deposited €50 and got a similar bonus.

I played the African King game and got up to €2000, I then look at the bonus section and realise that I need to wager the bonus in order to clear the target wager requirements for it to no long be a bonus. I did this and still managed to get to €2000 and it went into my real money.

I checked my account today and the €2000 had gone down to €250, I contacted support and got a reply saying about that it does not count anymore as they would take away x5 winnings from my bonus before I was able to withdraw. How the hell does this makes sense a casino?? I literally won the money, I cleared the bonus wagering requirements and played with what I had left and still came away with €2k but now they decided to take it away from me and lower it to €250.

Can anyone shed light on this please?

Editado por el autor hace 2 meses

Jaro

nl2121

Forum and Reviews Administrator

nl2121

hace 2 meses

OriginalTraducción

Hello, in the casino I found such terms to bonuses:

"All winnings received while wagering Bonus are limited to a maximum cashout amount of 5 times bonus granted. Any exceeded balance will be voided prior to money withdrawal."

I think it is clearly written that you can withdraw a maximum of 5x from the bonuses. They even have it written again in the bonus terms at the very end.

It's also a downside of bonuses that quite often they are subject to a maximum cashout and therefore it's up to the players themselves to inform themselves whether the bonus is worth taking or not. In this case, I would say that the casino was just sticking to their terms and I don't see anything wrong with that, although I understand that after such wagering requirements, the player would probably expect to be able to withdraw more.

vladan4053

Rollino Casino

Aprendiz sénior

Suiza

Rollino Casino

hace 1 mes

OriginalTraducción

Dear Rolino, why have you seized all my money and closed my account without any evidence? You delayed my payout day by day, claiming everything was fine, and then suddenly cited some of your rules and confiscated all my money—both my winnings and my deposit. I didn’t use any bonuses; I played with real money.

vladan4053

Jaro

Aprendiz sénior

Suiza

Jaro

hace 1 mes

OriginalTraducción

They said I used some kind of software, etc., which is absolute nonsense.

I was playing with real money on Immersive EU Roulette.

If any roulette software actually exists, someone please let me know; I’ll pay whatever they ask, I’ll buy it.

Romi

vladan4053

Community & Complaints Administrator

vladan4053

hace 1 mes

OriginalTraducción

I wouldn't say it is the best idea though, to buy some. It is prohibited in most of the casinos, and there is a huge possibility it can easily be detected nowadays, you know.🤷‍♀️

Better tell us more about the issue you experience and if there is something we could help you with.