hace 9 meses
I really hope they sort out my verification i sent themI all the document s they requested me to send I have 21k available to withdraw 
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Tema general sobre Rollino Casino (página 15)
hace 9 meses
I have made numerous deposits into this casino my account is fully verified I wagered x5 my balance and have won 5300 euros. I have requested a withdrawal of 500 euros however my withdrawal is still pending I contacted live chat to see what’s going on they stated "I need to send proof of my cards" I have sent them all the proof of cards and bank information however they are not responding to my emails they stated in live chat they sent me an email on the 06/06/2025 but they have not I checked my emails I am really now starting to question the trustworthyness of this casino I have proof of everything in my account and all correspondence from live support can someone help me resolve this as I am not receiving any correspondence from the casino
hace 9 meses
Sometimes this kind of email can end up in the spam folder, actually, so it is good to check it every time.
Could you tell us, though, how the situation is now, please? Any updates?
hace 9 meses
I have received a email from the kyc department asking for proof that one of my cards have been lost and it was replaced I sent them the email that was sent from my bank to my email address the same I was registered with on their website but I haven’t had any response I reallly need some help with this.
hace 9 meses
I am also going into the bank now to get a document along side with the email I have provided and sent to them I am going to do this now once I’ve sent it I am going to post the update on here
hace 9 meses
Okay guys update I have sent all the necessary information that was requested by kyc team I have sent them the actual email that my card was stopped and replaced by my bank I have sent them a written note by my bank with the cards first 4 and last 6 digits along with the expiration date I have also attached my bank statement from may/2025 with all the transactions which were made to deposit into the casino account which were made with the card they are asking about. Now I’m waiting for a reply back I will update everyone on the situation but I have provided everything to them to prove the account and transactions belong to me.
this is sorted soon
hace 9 meses
My available balance to withdraw which I won playing live casino monopoly live is around 21000 which I 
am able to withdraw.
I recieved a email from kyc team today requesting documents for one of my lost cards which proves it was mine I am also going into the bank now to get a document along side with the email I have provided and sent to them I am going to do this now once I’ve sent it I am going to post the update on here
Okay guys update I have sent all the necessary information that was requested by kyc team I have sent them the actual email that my card was stopped and replaced by my bank I have sent them a written note by my bank with the cards first 4 and last 6 digits along with the expiration date I have also attached my bank statement from may/2025 with all the transactions which were made to deposit into the casino account which were made with the card they are asking about. Now I’m waiting for a reply back I will update everyone on the situation but I have provided everything to them to prove the account and transactions belong to me.
this is sorted soon
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hace 9 meses
It is so nice to see such a proactive person, really.
Thank you for all the updates, and I really hope that it will work out and you'll get your winnings soon.
Unfortunately, our complaint team is not able to intervene in your case, as you have been informed, but we'll keep a close eye on it.
Just keep us informed about everything, please.
hace 9 meses
I have sent the kyc team proof of the 3 cards they are asking for. The oldest card I no longer have but Is from the same bank account as the 2 cards in question. However I have sent them the official document from my bank stating the card was lost and replaced by them I have also sent them a bank statement of all the transactions of deposits I have made into the casino however they stated that they want a document from the Bank with the first 4 and last 6 digits along with the expiry date I have been into the bank today and acquired this document I have sent this to the kyc team however I have sent them a bank statement proving all deposits made into the casino along with the message and official email that the card was replaced I will update everyone on the update on going
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ResponderCitar2
hace 9 meses
okay everyone I have submitted the correct documents to the casino now they have cancelled my withdrawal and taken off the ability to be able to withdraw with bank transfer look what they are saying 
hace 9 meses
Casino guru you need to fully open my complaint and get a resolution to what they are doing because this is unacceptable this has gone beyond giving 14 days to intervene I’ve shown all evidence of kyc now look what’s happening. Casino guru you need to open my complaint and ask the casino what is going on I’ve provided all documents and evidence for kyc and look what is happening If this isn’t resolved and I don’t receive my withdrawal this Is legit and reason to blacklist the casino and fully take away their rating.
hace 9 meses
Hi everyone I played on Rollino casino which is a sister site of snatch casino I played monopoly live and won 23000 euros I fully verified my account sent all documents shortly after I went on my account and the option of withdrawing through bank transfer had been removed I was informed that their system was down supposedly however I have a complaint open on casino guru I will
post all the documentation on here for everyone to see and the evidence I’m still giving this casino a chance to correct what they are doing and pay me my winnings I have every bit of evidence to support what I am currently going through if the casino pays me my winning I will come and tell everyone on this forum I also have a complaint open with casino guru if you would like to go and check.
Editado
ResponderCitar2
hace 9 meses
From the message they sent to you, I understood that there has been some technical issue. Right?
So, now you need to wait until they fix it and request the withdrawal again, as they suggested to you.
Whenever you get the information that it has been fixed, please let us know.
Borrado
CustomerSupport-CG
ha borrado el mensaje
hace 9 meses
Customer support casino guru why did you delete Rollino post
hace 9 meses
The post in question was not removed by Casino Guru Customer Support, as we currently do not have a customer support team. It was deleted by its creator—the casino representative. And it is perfectly ok. You may also delete your posts too.
hace 9 meses
Hi everyone I played on Rollino casino which is a sister site of casino joy and this casino snatch 
played monopoly live and won 23000 euros I fully verified my account sent all documents shortly after I went on my account and the option of withdrawing through bank transfer had been removed I was informed that their system was down supposedly I have a complaint open on casino guru I will
post all the documentation on here for everyone to see and the evidence I’m still giving this casino a chance to correct what they are doing and pay me my winnings I have every bit of evidence to support what I am currently going through if the casino pays me my winning I will come and tell everyone on this forum I also have a complaint open with casino guru if you would like to go and check. My account is fully verified and I have all evidence and correspondence from the casino also but I am giving them the opportunity to do the right thing
hace 9 meses
Dear Mohammed97!
Kindly note that all duplicate posts will either end up here or be deleted if you aim to just duplicate those.
I believe we explained that to you.
hace 9 meses
Okay sorry that was an accident I will not do it again it was by accident my apologies
hace 9 meses
If they pay me my winnings this will look good for them people will read and look at everything I’ve posted and said and have trust in them and play on there sites with trust that they will pay out.
hace 9 meses
Hi guys I would like to update everyone on my recent experience while playing on Rollino casino my available balance to withdraw is 22600 I have received update I have passed kyc and they have processed my withdrawal request of £500 I am now just waiting to receive it in my bank if they pay me my winnings or whatever is left to withdraw if after I play in the meantime I will come and update everyone that they can be trusted and more people will play at this casino and trust them ’ll keep everyone updated
ResponderCitar1
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