Hi,
I just checked with the team, and you don’t have any withdrawals pending. So I believe your withdrawal has already been processed.
Thank you.
But what about me can you tell me please? I made a crypto deposit and trying withdrawal crypto as well. And nów is declined? I'm a little bit confused right now...
Por que no ayudas a nosotros con este casino que no cansela ni su soporte atienden no tiene fondo ni presupuesto para soporte peor va ser para pagar
Hola, buenas noches.
Envié los documentos para su validación, pero aún no he recibido respuesta. Intenté contactar con soporte, pero no pude comunicarme; solo me atendió el bot. Me gustaría que validaran mi cuenta para solicitar el retiro. Usé los giros gratis que ofrecía Guru Casino, pero creo que cumplí todos los requisitos. ¿Pueden ayudarme?
ID de cuenta 1245767
NO TIENEN PRESUPUESTO PARA LOS BOT O CHAT EN VIVO Y PIENSAS QUE TE VAN A PAGAR MEJOR NO DEPOSITES A MI NO ACEPTA MI RETIRO EN 5 DIAS
Aquí no hay chat ni respuestas a los correos. También recibí los giros gratis y gané 10 € con ellos. Luego hice un depósito y no pude ganar ni una sola vez... Este casino prefiere maltratar a sus clientes, no responder y escribir montones de justificaciones aquí en el gurú del casino... Incluso ganaron una recompensa por eso.
In search of a new place to play, Casino Guru showed me a recommendation for Roostake Casino.
I invested 20 euros once, lost, ok.
A few days later the next deposit was also 20 euros.
And luck smiled, about 600 euros came in. I played for a while longer and decided to withdraw what was left, to check if I would have crypto in my wallet as quickly as on the sister sites like heats, deloro.
A withdrawal of about 400 euros was ordered, the status appeared "waiting for approval".
And so I waited for over 24 hours and nothing changed.
I raised the issue here, trying to contact customer service is impossible, the chat does not work and the only thing that can be sent is a 'ticket' with describing the problem.
I sent a query about my withdrawal and after some time it turns out that what?
My withdrawal was canceled. Why? I don't know because no one even bothered to inform me what the reason for the withdrawal rejection was since I deposited in crypto and also wanted to withdraw on a crypto wallet, so it seems to me that I didn't break the regulations. KYC verification done before I deposited my first deposit. I always do that. I always try to act according to the rules, but oh well... Not always someone will stick to their own rules.
I'll just say this, Roostake Casino is not worth depositing even a broken eurocent. Ordinary scammers, when you win some money, will cancel your withdrawal without any arguments or explanations. Customer service is practically non-existent and the only bonuses that are working are the no-deposit bonus for a new player (by the way, the wager itself is for real funds). I was fooled despite the fact that I found the recommendation on Casino Guru. I thought I wouldn't come across a scam here, but I did, despite the fact that it is a very valued portal for players.
It's a shame because all these places that I found on my own, risking being cheated, but no casino has cheated me. Roostake Casino is actually the first recommendation from Casino Guru that I used. Unfortunately, I was simply cheated. My opinion has already been made, and I do not intend to hide it, it is better to warn others because I only lost 40 euros and time, and someone else could lose much more. I simply lost my winnings because I do not want to have anything to do with these thieves anymore, and since Casino Guru does not intend to even speak on this subject, everything speaks for itself.
Regards, Sebastian.
MADE IN POLAND
Por que no ayudas a nosotros con este casino que no cansela ni su soporte atienden no tiene fondo ni presupuesto para soporte peor va ser para pagar
I believe that the casino representative explained the situation with your withdrawal above, but if you feel that you need our help, surely don't hesitate to file a complaint here.
Hola, buenas noches.
Envié los documentos para su validación, pero aún no he recibido respuesta. Intenté contactar con soporte, pero no pude comunicarme; solo me atendió el bot. Me gustaría que validaran mi cuenta para solicitar el retiro. Usé los giros gratis que ofrecía Guru Casino, pero creo que cumplí todos los requisitos. ¿Pueden ayudarme?
ID de cuenta 1245767
Our complaint team will shortly review your case and inform you about the next steps.
If there is any update, let us know, please.
The casino representative has explained the situation to you above pretty well.
In case, though, you need our help, please file a complaint, and hopefully we will be able to help as we did before.
In search of a new place to play, Casino Guru showed me a recommendation for Roostake Casino.
I invested 20 euros once, lost, ok.
A few days later the next deposit was also 20 euros.
And luck smiled, about 600 euros came in. I played for a while longer and decided to withdraw what was left, to check if I would have crypto in my wallet as quickly as on the sister sites like heats, deloro.
A withdrawal of about 400 euros was ordered, the status appeared "waiting for approval".
And so I waited for over 24 hours and nothing changed.
I raised the issue here, trying to contact customer service is impossible, the chat does not work and the only thing that can be sent is a 'ticket' with describing the problem.
I sent a query about my withdrawal and after some time it turns out that what?
My withdrawal was canceled. Why? I don't know because no one even bothered to inform me what the reason for the withdrawal rejection was since I deposited in crypto and also wanted to withdraw on a crypto wallet, so it seems to me that I didn't break the regulations. KYC verification done before I deposited my first deposit. I always do that. I always try to act according to the rules, but oh well... Not always someone will stick to their own rules.
I'll just say this, Roostake Casino is not worth depositing even a broken eurocent. Ordinary scammers, when you win some money, will cancel your withdrawal without any arguments or explanations. Customer service is practically non-existent and the only bonuses that are working are the no-deposit bonus for a new player (by the way, the wager itself is for real funds). I was fooled despite the fact that I found the recommendation on Casino Guru. I thought I wouldn't come across a scam here, but I did, despite the fact that it is a very valued portal for players.
It's a shame because all these places that I found on my own, risking being cheated, but no casino has cheated me. Roostake Casino is actually the first recommendation from Casino Guru that I used. Unfortunately, I was simply cheated. My opinion has already been made, and I do not intend to hide it, it is better to warn others because I only lost 40 euros and time, and someone else could lose much more. I simply lost my winnings because I do not want to have anything to do with these thieves anymore, and since Casino Guru does not intend to even speak on this subject, everything speaks for itself.
Regards, Sebastian.
MADE IN POLAND
I'm sorry that your case was not addressed yet by the casino. Please file a complaint here, and our team will surely do everything possible to investigate the situation.
¡Ten cuidado cuando vengas aquí! Distribuyen el dinero a diferentes países (blanqueo de capitales). 2. En relación con Heats y Deloro Casino, ¡ha habido repetidos intentos de debitar mi tarjeta de crédito! De Walmart America y otras empresas en Estados Unidos y Bulgaria, lo cual se ha identificado como fraude. Puedo decirlo con certeza, ya que esto ocurrió por primera vez cuando jugaba en Deloro Casino y bloqueé mi tarjeta de crédito. Luego usé temporalmente una tarjeta de crédito virtual y la usé exclusivamente en Deloro, tras lo cual hubo más intentos de fraude. ¡Esta tarjeta ya no existe! Después de depositar aquí en Deloro Casino, volvieron a intentar debitar mi tarjeta de crédito, que ya no existe.
lamentable desde una semana ya el casino dejo de pagar, no deja sacar ni ganancia ni siquiera 50 dolares y el soporte brilla por su ausencia
So I understand that chat doesn't write anything to you and nothing happens with the withdrawal either, yes? Did you try to send them an email? Did the casino need anything from you, I mean documents or not?
Did they say any specific reason why they don't send money?
Es una verdadera lástima. Han pasado más de diez días desde que envié los documentos para verificación y no he recibido respuesta. Parece que no podré retirar mis ganancias.
No dicen nada solo rechazan el pago, no tengo respuesta ni por correo ni página.
So I understand that chat doesn't write anything to you and nothing happens with the withdrawal either, yes? Did you try to send them an email? Did the casino need anything from you, I mean documents or not?
Did they say any specific reason why they don't send money?
Su chat no funciona. Todas las formas de contacto son ineficaces; lo único que funciona bien en este casino es DEPÓSITO, y nada más. Creo que hay suficientes pruebas de que Roostake Casino es un FRAUDE. Además, equipo de Casino Guru, ¿quizás podrían aportar unos dólares y hacer un depósito? Prueben suerte y, si lo consiguen, verán por sí mismos cómo es retirar las ganancias allí, en lugar de hacer preguntas y opiniones ya respondidas. No pretendo ser malicioso, solo tengo la impresión de que el tema se ha vuelto incómodo de repente, y todavía existen casinos deshonestos en las comunidades locales.
¿Tengo mucha curiosidad por saber qué tendrá que decir Roostake Casino en su defensa ahora?
Seguramente dirán algo allí, probablemente acusarán a los jugadores de romper las reglas y eso es todo.
¿Y se jactarán de otro premio de casino del año o algo así?
Y esta es solo mi opinión, porque soy un jugador normal, soltero y aleatorio, trato de ser justo con todos y lo que he descrito, y cómo me trató Roostake Casino, es lamentablemente CIERTO.
También desaconsejo depositar dinero en Roostake Casino porque son INSOLVENTES y es simplemente una ESTAFA.
Un cordial saludo, Sebastián
HECHO EN POLONIA
The problem here is their support since we cannot be complaining to Casino Guru every time so they can respond, neither the email nor the chat on the page work, we need a solution to all this
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En breve te redirigiremos al sitio web del casino. Debes esperar un poco. Si usas un bloqueador de anuncios, comprueba su configuración.
