hace 1 año
Si quieres hablar de cualquier tema relacionado con Run4Win Casino, como sus juegos, bonos, métodos de pago, problemas con tu cuenta, funciones de juego responsable o cualquier otro asunto, este es el lugar.
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hace 1 año
Hola. ¡Pagué en run4win con tarjeta de crédito! ¡Cuando quise retirarme esta opción ya no estaba disponible! Me comuniqué con soporte por chat y me dijeron que solo puedo retirar fondos a mi cuenta bancaria. ¡Creo que eso es deshonesto!
Traducción automática:
hace 1 año
Dear dirkbln66,
Thank you for bringing this matter to our attention. We understand your concern, and we take it seriously. Our Support Team has received all the necessary information from you, and they are currently investigating the issue. We apologize for any inconvenience caused and are awaiting a response from our technical team to address this situation properly. Your patience is appreciated, and we will work diligently to resolve this matter to your satisfaction.
Best regards,
Run4Win Casino Team
1
hace 1 año
Deposité en Jeton, pero no puedo verificar el método de pago. He subido todos los documentos pero son rechazados. El casino quiere una captura de pantalla donde se pueda ver el nombre de la cuenta, el número de cuenta y la transacción. Pero no es posible obtener todo en una captura de pantalla. Ahora no puedo realizar un retiro a pesar de que mis capturas de pantalla muestran claramente mis detalles y transacciones con la fecha, hora y número de transacción.
Traducción automática:
hace 12 meses
Hi, I'm sorry to hear about your situation. Did you try to ask the casino if you have any other way to upload these documents if you can't do one screenshot where all information are available ?
Nevertheless, I see that three weeks ago the casino got involved in this thread, so there is a chance that they will try to solve this problem as well, so let's see if they will reply this time too.
I hope your situation will be resolved without any problems.
1
hace 12 meses
Good evening. We sincerely apologize for the inconvenience you faced during the verification of your Jeton payment method. Our Support Team has thoroughly investigated the matter and can confirm that your issue has been resolved. Your cashout request has been successfully processed, and you should now be able to proceed accordingly. We appreciate your patience and understanding throughout this process. If you have any further concerns or require additional assistance, please don't hesitate to reach out. Thank you for being valued member of our community!
1
hace 12 meses
Buenas noches. Ahora verifiqué exitosamente el método de pago con Jeton. Tuve que encontrar a alguien con una PC para obtener la captura de pantalla que necesitaba. Personalmente, sólo tengo un teléfono inteligente y una tableta, por lo que no pude crear una captura de pantalla adecuada. Definitivamente fue la verificación más difícil que he tenido. Pero bien está lo que bien acaba.
Traducción automática:
2
hace 12 meses
Buenas noches. Fue realmente difícil verificar el chip. Sólo puedes obtener una captura de pantalla que muestre todo en una PC. Esta captura de pantalla no era posible en un teléfono inteligente o tableta, ni siquiera en la versión de escritorio. Como personalmente no tengo una PC, tuve que buscar ayuda para obtener la captura de pantalla adecuada. Entiendo que todo debe examinarse cuidadosamente y lo entiendo perfectamente. Al final, todo salió bien y el pago fue súper rápido después de una verificación exitosa.
Atentamente
Traducción automática:
1
hace 12 meses
Buenas noches. Ahora verifiqué exitosamente el método de pago con Jeton. Tuve que encontrar a alguien con una PC para obtener la captura de pantalla que necesitaba. Personalmente, sólo tengo un teléfono inteligente y una tableta, por lo que no pude crear una captura de pantalla adecuada. Definitivamente fue la verificación más difícil que he tenido. Pero bien está lo que bien acaba.
Traducción automática:
hace 12 meses
Thank you for being so cooperative with the casino and also for sharing with us. I'm glad you passed the verification sucessfully. 🙌
1
hace 10 meses
Hi, my review for this casino was approved and then rejected a few days later. This was the reason stated:
Due to evidence showing that a high volume of user reviews recently submitted on this casino wasn't genuine, we're forced to reject your review retroactively to keep the user rating unbiased.
I'm wondering whether this was a mistake? Because my review was geniune. I had just won $520 AUD from a 100% match bonus they offered me via email and the verification and withdrawal process was so easy, which is why I decided to leave a positive review for them.
1
hace 10 meses
Hi, Dear user.
The whole Community Team appreciates your feedback.
Allow me to say that we aim to keep the user rating unbiased simply to maintain a fair approach.
Many casinos try to enhance their ratings here by breaching our policies and creating fake accounts to get a chance to submit more than one good review per account, for instance. In the case of this casino, we were forced to reject or retroactively reject many user reviews to avoid an unfair rating.
I just read your review, and I have no doubt that the sweep we had to do to reject biased reviews in full captured you. I'm sorry; sometimes it just happens when we deal with a great number of very suspicious reviews. We always say a real player will most likely notice the rejection and will reach out to us, as you did.
Thus, there is a chance to undo possible mistakes. 🙏
On the other hand, I'd say it is less damaging than keeping biased reviews public. I'm trying to be honest here, and I appreciate your understanding. But feel free to share your opinion on this.
Important info:
Every player is welcome to get in touch with us at community@casino.guru
Editado por el autor hace 10 meses
hace 1 mes
- Great online casino which has all providers and payment methods that you can imagine. The Support is 24/7 available and If you have any other questions you can contact the management team easily by sending an email, which you receive mostly just in time a reply. The withdrawals are very fast and the verification process is fast as well.
- I really have nothing to say against this casino.
- I wanted to write my review at the casino guru casino side, but as I am from Germany, I only can't write reviews to German casinos
1
hace 1 mes
Hello, it's nice that someone praises the casino.
However, if they have both fast withdrawals and verification, can you also tell how long both processes took you ? What payment method do you use most often ?
hace 1 mes
Hi Jaro, the verification was about 30 Minutes and payments usually do not take more than 1 hour. I only use mifinity as a payment method. That's the most easiest and fastest way for me to receive the winnings 🙂
hace 1 mes
Thank you for your reply. In the verification did they ask only for classic documents or something special ? 🙂
hace 1 mes
Just the normal documents that are usually requirement. Nothing specific that is impossible to prove🙂
hace 1 mes
Great thank you so much for the answers. I hope you will continue to do well there and if you have anything else you would like to mention, don't hesitate to write. 😉
