My friend won £307 and had to deposit to had a card to be able to withdraw and the withdrawal was straight away cancelled but then went through, 12 hours later says success but withdrawal void success, so it looks like it's all approved but says void next to withdrawal, but the money isn't back on the account or in her bank
Well, in that case I would probably ask the casino what it means, whether the withdrawal has been processed and sent or something else is going on. They should be able to advise you best. Of course, you are not waiting long so I would try to be patient and find out how it actually is.
If you learn something new be sure to give me an update. I will be waiting.
As of now, I still have not received the amount that was said to have been processed. Additionally, I haven't received a response to my earlier emails regarding this matter.
Hello, I see you have problems with the withdrawal. Can you tell me when you made the withdrawal and when it was approved? That's probably the most important thing because if it was just a few days ago, you should be aware that many casinos don't run these actions over the weekend. Also, what payment method did you use? This could also play a role in the fact that you might not have the money yet.
I'll wait for an answer.🙂
Although I'm an experienced online player of slots and have read many stories of players experiencing various challenges receiving their withdrawals in a timely manner, I personally have been quite lucky in that respect.
Being account managed elsewhere usually helps.
However, I've never experienced not being able to actually withdraw funds before, getting repeated error messages on each attempt.
Worse still, every request made to Slotstrike is effectively ignored, answered only by a never ending request for my details each time (always provided), screenshots (also provided) and all without any hint of a resolution to my issue.
Whether the communication is by the text service they offer, or by email, every single attempt within the same conversation/thread is met as if it's the first time they've heard from me:
"Please provide your name, email, address, DOB".
I deposited easily enough, making several £100 deposits.
After losses of £500, I won just over £3k and thought it a good moment to cash out.
The site simply wouldn't allow me to do so.
There were no sign up bonuses involved at all - I never use them in case of disputes about wagering etc.
I cannot get a response from them at all, other than the responses exampled above.
On two of the rare replies when they did vaguely "address" my issue, they said "there are no issues with withdrawals", "please provide a screenshot of any error message".
I duly provide the screenshot.
Then comes silence.
I try again to ask them for help - and am met by exactly the same process and replies as previously.
All communications are met in exactly the same manner, from the start all over again, ending in silence.
It's Groundhog Day, really.
I cannot elicit any other response from them.
There has never been a hint of an attempt to offer a solution of any kind.
Incidentally, I did get an email from them when I opened the account to state that it had been successfully verified so that doesn't appear to be a reason.
Whatever the reason may turn out to be, I may never know as they never provide either a reason, nor a solution.
Has anyone else ever experienced something similar?
If so, I'd be grateful to know how you addressed it?
Thanks
May I ask how long this has been going on for, please? When exactly did you request your withdrawal?
If your account is already fully verified, I don't see what the issue could be there, actually. They should at least send an email with the explanation of the whole situation to you.
Let us know more details, please, and hopefully we'll be able to help.
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