hace 3 meses
Si quieres hablar de cualquier tema relacionado con Slott Casino, como sus juegos, bonos, métodos de pago, problemas con tu cuenta, funciones de juego responsable o cualquier otro asunto, este es el lugar.
Tema general sobre Slott Casino
hace 3 meses
slott.com opera bajo las leyes de Curazao, ya estoy autoexcluido con su regulador CEG, pero el casino se niega a reembolsarme las cantidades que deposité, a pesar de que les expliqué que no hicieron KYC ni una verificación de mi identidad ni del origen de los fondos. Y me dejaron depositar más de 6000€ sin ningún tipo de problema ni verificación. Sus empleados aquí en Portugal están tan confundidos y acostumbrados a los otros casinos donde trabajaban, que por correo electrónico me dijeron que me excluyera de la Kahnawake Gaming Commission... pero la licencia de Slott.com es de CEG... Necesitaba una aclaración de alguien de la empresa, vi que el casino está asociado con NeoGroup, R2DPartners, Leon Bet y Twin. Soy un jugador compulsivo de alto riesgo, y recaí por un anuncio que vi del casino Slott de R2DPartners en LinkedIn... Me gustaría que alguien de la empresa se pusiera en contacto conmigo para ayudarme.
Contácteme para ayudarme. Estoy autoexcluido por problemas con el juego en la licencia CEG y Antillephone, me han prohibido el acceso a todos los casinos de Curazao... autoexcluido en todos los casinos del grupo y a nivel nacional por SRIJ.
Y tengo una pregunta, si Slott está regulado por CEG ¿por qué enviaron un formulario de autoexclusión de KGC a un jugador que ya estaba autoexcluido de ambos?
Traducción automática:
hace 3 meses
Our complaint team will surely look deeper into things and hopefully soon resolve this issue. We'll wait for the outcome.
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I hope this could help as well.
hace 2 meses
What is going on with Slott Casino??? The Portuguese website is a mess! I see 3 regulators on the page!
Check what says in their terms! It says they are licensed by Antillephone.. but the website displays the CEG live seal.
You can check the terms here:
https://slott.com/pt-pt/terms
You can download the hole document in:
https://slott3.gcdn.online/UUKJASJD/files/terms/Slott-TermsAndConditions-pt_pt.pdf
All the informations on Slott website are a mess! Kahnawake Gaming Commision exclusion form, saying they are regulated by Antillephone NV on their terms and condition.. responding by email saying that LEON is a legal Casino... what is going on here?!
They also say in the terms on paragraph 2.4 that after registering an account the player as to complete verification and do KYC, by sending a photo of his documents, which wasn't even made!
"2.4. After registering an account the player has to complete the verification procedure. The player needs to send a scanned copy or a color digital photo of the official document that confirms identity. Such documents could be:
National ID card;
Passport;
Driving license."
I demand the total refund from this Casino who doesn't know what they are doing here in Portugal.. Slott is licensed by CEG, KGC or Antillephone?! Sending the wrong regulator exclusion form is very bad.. it seems that they are very confused, it's not normal for the Portuguese Slott Website to have 3 regulators!
hace 2 meses
Hello,
Perhaps it has something to do with the new Curacao law - shifting the old system of providing licenses.
Gaming Curacao has stopped supporting player's disputes for the same reason.
For instance, many casinos are temporarily unlicensed due to the complaicated process. I know it will sound stupid, but did you ask the casino about that?
hace 2 meses
El casino dice que está debidamente regulado por la CEG... pero aun así han enviado formularios de exclusión de KGC y en algunos lugares del sitio dicen que están regulados por Antillephone. ¡Qué lío! ¡El casino parece estar en una crisis existencial! Lo peor es que nadie me responde... la queja que abrí aquí en CasinoGuru tampoco ha sido procesada todavía. ¿Alguien podría revisar el caso y llamar a un representante del casino?
Traducción automática:
hace 2 meses
I imagine this is quite confusing, yet as I mentioned, the situation with licenses is pretty messy in general.
What is more important now, however, is your complaint, because it si focused on a specific concern—your withdrawal. At this moment, it is your turn to update the complaint thread so follow this link, please 👈
Update the complaint every time needed, and keep track of it.
Once all related information is gathered, the specialists will reach out to the casino, if necessary.
It seems you are not very familiar with the complait process, hence, allow me to provide the basics for you.
Here is what the process looks like:
Step 1: Player fills out a complaint form and submits it.
Step 2: We analyze the complaint and player's responses in the form and take a look at the casino and its T&Cs.
Step 3: We write a complaint description for our system and ask the player any additional questions to understand everything well.
Step 4: Based on everything we know, we try to give advice to the player to see if the situation can be resolved easily, without contacting the casino.
Step 5: If it is needed, we invite the casino to join the conversation and provide their side of the story.
Step 6: Based on the outcome, we close and classify the complaint, which will influence how the casino's Safety Index will be affected.
Further important details are in guide focused on the complaint process 👈
Feel free to browse it anytime you like.
We'll be here if you need something, of course
