I would like to start by saying that nobody pays us for any evaluations.
However, as far as your case is concerned, I see that you have a problem with account verification. What specifically do you think the casino shouldn't ask for ? How long have you been unable to verify and withdraw money? Tell us more about it so we can try to assess the situation and try to help you. Unless of course you have already lost your money.
Hola todos.
Tengo un problema con este casino.
Jugué un bono de depósito.
De hecho jugué 3 al mismo tiempo.
2 giros gratis de diferentes valores y un dinero en efectivo.
Completé los 3 bonos, hice un retiro de 350 € y mi saldo cayó a 140 € porque había un retiro máximo.
Aunque no lo veo escrito por ningún lado, está bien.
Jugué de nuevo, gané y esta vez hice una solicitud de retiro de 500 €.
Para mi sorpresa, cancelaron el retiro y me volvieron a quitar las ganancias y me quedé con 144€.
El departamento de finanzas reclama el derecho de retirar mis ganancias nuevamente porque hubo 3 bonos con retiro máximo.
La primera vez, el casino ya había retirado mis ganancias y me dejó 140€ disponibles para retirar o jugar.
Juego, gano, pido el retiro y me quitan el dinero.
¿Alguien puede analizar esto correctamente?
Estoy pensando en poner una denuncia
Hello!
Are you sure that this €140 wasn't meant only for a withdrawal?
Sometimes only after the successful withdrawal does the bonus end, and another one becomes available.
Can you perhaps paste in the casino's explanation? I'd say that would help a lot. 🤷♀️
Tuve 3 bonos al mismo tiempo
Pero terminé cancelando el saldo 2 veces y probablemente sería 3 veces, pero eso ya pasó y perdí el dinero y son estas actitudes las que muestran la calidad de un casino.
Este casino es un casino mediocre.
no les gusta pagar
Me voy de este casino
Sure thing, I would also leave if I were convinced it's not decent.
Still, I have not encountered many casinos that allow three active bonuses at the same time. If you don't mind, maybe you can share the casino's point of view on the whole situation.
Of course, it's optional. 🙂
Lo siguiente es
Al casino no le gusta pagar
No hay nada más que decir.
Para mí todos los casinos que tienen bonos de depósito con retiros máximos son casinos mediocres.
no les gusta pagar
🤷♂️
Fair enough; thanks for sharing. I'd say even a good casino may provide disadvantageous bonuses, but that's probably just me now.
One way or another, thanks for your user review too!
¿Él puede? 🤔
Lo dudo, un buen casino no necesita esto, arriesgando su imagen por estos bonos mediocres.
YO DUDO
Casinos can do whatever they like when it comes to bonuses. Some casinos provide great support agents, an exciting portfolio of games, decent cashback bonuses, and fair and square rules - but the standard scale of no deposit bonuses or sticky bonuses simply stinks. This is what I intended to say.
I hope you feel the difference.
i im waiting my withdraws 4 days. your department has asked me 100 documents. i have send them all correctly and they ask me i last screenshot of my bank username and adress.ibank accounts are restricted apps and dont allow this . i send them a photo with other phone to my phone and they dont accept it. im 10 years player and first time i am passing this. whats the real point for this thing?
Hello,
Do you have any idea what might be wrong with all these documents you have already provided? Has the casino explained or provided any kind of update or better instructions you may follow in order to pass the verification? I'm just asking to get a better idea about your situation.
¿Por qué tengo que retirar estos 140? ¿Y por qué no puedo tirar ese dinero?
no entiendo la logica
Im waiting your response because they will scam me . They ask documents that are not existing.
@radka if you want i have all the emails and all the conversations
im waiting for your response and i wish to help me
¿Por qué tengo que retirar estos 140? ¿Y por qué no puedo tirar ese dinero?
no entiendo la logica
Because sometimes the bonus only ends when you withdraw the money. It's strange what I've read and that you played with 3 bonuses at once but unfortunately it's true.
What do you mean- "And why can't I throw that money?" like why couldn't you keep playing with them or is it something else ?
Im waiting your response because they will scam me . They ask documents that are not existing.
Hi, Radka is an admin on the forum so if you mean that you expect an answer in your complaint then Radka has nothing to do with it. As far as your documents are concerned, I saw that the casino asks you for something you say you can't provide. Did you try to ask the support how it would be possible or what you should do to get such a document ?
However, I noticed that Kristina replied to your complaint a few minutes ago, so it would be best if you update her with what you have.
You can do so here on this link ⬅️
I hope it will be possible to help you to verify and withdraw your money. If you have something new, don't hesitate to let me know.
Sí, ¿por qué no puedo usar ese dinero para jugar en lugar de realizar un retiro?
7 DAYS NOW and snatch casino keeps asking me some documents and same things. im afraid i will lose my winnings.i will update to you ......
Sí, ¿por qué no puedo usar ese dinero para jugar en lugar de realizar un retiro?
I think it's because when the bonus ended, it ended with the withdrawal as it was said. If you were allowed to play with that money and you wagered more and the casino applied the fact that you won more than the bonus itself allows, they would let you keep what you can withdraw and take the rest, which many players don't like. So I think this is the better case.
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