anyway, I'm already thinking that I won't receive it but I will continue to post each new excuse or nonsense for not paying. if they think I'm going to play and lose the money, they're wrong. I wait 1 year but I will report in all the forums what this casino has done to me.
Hey,
I'll start by saying that I'm sorry you're having problems with the casino in the context of withdrawals and verification. I would like to point out that you can take a look at the explanation of factors that we consider when calculating the Safety Index of Snatch Casino. This is the main metric we use to describe the trustworthiness, fairness, and quality of all online casinos in our database. I am providing a link to the Snatch Casino Security Index: https://casino.guru/snatch-casino-review#tab=js-tab-reputation
I should also add that, KYC can take a day or two weeks and also it is important to say, KYC does not affect the casino's rating, because the process and its length can vary for each player.
If you want to know more about how we rate casinos, don't hesitate to read the link, which may be useful in this regard.😊 https://casino.guru/our-casino-reviews
I would also recommend to check the user reviews section from time to time and make a decision based on them: https://casino.guru/snatch-casino-review#tab=js-tab-reviews
To help you understand how we are guided by casino rules, I am including the link: https://casino.guru/fair-gambling
I would also like to highlight the fact that you started a complaint. I think a casino with a relatively high rating there is a good chance that it will cooperate and try to resolve the complaint. Feel free to update us with how the situation is going regarding the complaint, as well as the casino's response.
Good luck!
Sorry to hear that, to make it pretty clear - you've made the best step by submitting the complaint. Untill the whole situation is explained, there is nothing concrete we can provide, I am afraid. So, at the moment, I will skip any judges from my end. We do not know the whole story yet.
For the same reason, the security index isn't going to change untill the complaint is closed. To be fair, the conclusion must be made first, so changing the index solely on someone's posts won't work. I hope you understand. 🙏
Try to be patient, please.
Thanks for sharing. Allow me to say ripp off would mean you are not going to be paid. This is quite different.
I'd say the most important part is, whether the casino abides by its own terms. Our limit may be outdated, you see?
Anyway, don't forget to update your complaint, please.
¿Ya eliminaste esto no probado? Una estafa completa y sin pagos y estas no son palabras sin fundamento, hay varios amigos que también fueron arrojados por este casino, pero el nombre en sí habla por sí solo: arrebatar 🤦 y los pobres administradores están tratando de ganar su dinero con este casino y no ven lo que escriben los jugadores reales y nos demuestran a los jugadores que nos enfrentamos directamente a un engaño de este casino que es bueno y que todo es maravilloso allí, lo que de hecho es absurdo.
Hello, this is what you called a poor admin 😀.
Seriously, you're quite far from how things work on the forum. We are not in touch with any casinos.
As long as user reviews are shown, especially the bad ones, who is saying all is wonderful in Snatch?
Anyway, are you aware of other people with troubles in any casino? Send them our way, no complaint means no change in the safety index. Yet again, rejected complaint also means the score stands the same. It would be really unprofessional to change the score based on the unjustified complaint, wouldn't it?
Look, I know you're disappointed, but sometimes, the casino is right. You have been given the explanation.
I'm sorry. Try to move on if possible.
Te dieron muchas pruebas y no soy el único, para ser honesto, me importa un bledo este casino, no voy allí, solo miré a los administradores locales y me di cuenta. que no tiene sentido que presente ninguna denuncia, seguirá estando del lado del casino. Todo lo mejor, sigue trabajando para el casino 👍 y nos las arreglaremos de alguna manera)
I'm sorry, there is a huge difference between what you think and what has happened.
I believe I made myself pretty clear, so I thank you for your enlightenment on the subject. One complaint was submitted and closed as rejected. If this is enough for you to jump to such a conclusion - be my guest.
Just stop poisoning this forum, go somewhere else find a place where this situation would end differently - based on your evidence, as you usually love to add. There is literally nothing else I can say, well, I'm done trying.
I wish you a sunny day! 😉
I completed the verification process on their website the first thing I did. I got it approved, which is also visible when logging in. I made an attempt to withdraw (198 euros) and after a few days was informed that another document needed to be filled in. They attached a document that my bank must fill in or similar to this document. I have provided them with similar documents showing the relevant information but they require this particular document and it is not available to me. I point this out in chat support but they refer to email support and there I get the same answer over and over again. They are really not willing to solve this. I know which documents are relevant to request from many years of experience playing at different casinos. I have waited for a month now.
Hi, in this case I recommend you to file a complaint at this link: https://se.casino.guru/klagomal
I think that a month is a long time to resolve a similar situation and since the casino writes you the same thing over and over again and gives you no alternative how you can submit the document, this is the best solution. However, I have seen similar cases solved in the past, such as this one: https://casino.guru/snatch-casino-player-s-account-verification-is-problematic so I hope your case will turn out the same way.
If you get any relevant answer, or if you manage to verify yourself, can you let us know?
Thanks Jaro. I will do so. For sure, I will let you know. // Best Regards
Thank you and I hope that everything will be sorted out soon. Fingers crossed. ☘️🤞
¿Alguien más tiene el problema de no poder acceder al sitio web de Snatch?
Funcionó ahora para mí, pero ayer se estropeó. https://snatchcasino.com/en
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