7 DAYS NOW and snatch casino keeps asking me some documents and same things. im afraid i will lose my winnings.i will update to you ......
I still assume that these are documents that you say you cannot provide. Are there more of them or is it just one that you can't get ?
I would certainly recommend that you do nothing with your money and leave everything as it is until this whole problem is resolved. Let's see what can be done while you have an open complaint.
I document is a screenshot of my personal ebank . This screenshot is restricted by the app othority and is illigal.how i will send them ?
Verifiqué completamente mi cuenta directamente en el sitio hace 3 semanas. Al final de la verificación decía "verificación completada con éxito". exactamente lo mismo en el casino hermano iwildcasino. Probé un retiro en ambos casinos. pero eso no fue posible porque decía que mi cuenta tenía que ser verificada para poder solicitar retiros. Entonces envié todos los documentos necesarios a Kyc nuevamente. hasta la fecha no hay respuesta. Eso fue hace 2 semanas. Por eso creo que este casino es un casino fraudulento del peor tipo. Los retiros no son posibles a pesar de la verificación.
I document is a screenshot of my personal ebank . This screenshot is restricted by the app othority and is illigal.how i will send them ?
The casino should have the best answer to this question. But I suppose that if it is a document from the bank, I would expect the casino to ask you for a paper form with a signature and stamp from the bank, or a PDF form with all the details that this document should contain.
Well, these are just my thoughts and that's why I said that the best thing to do would be to ask the casino in what form you have to send it and what all it should include.
Verifiqué completamente mi cuenta directamente en el sitio hace 3 semanas. Al final de la verificación decía "verificación completada con éxito". exactamente lo mismo en el casino hermano iwildcasino. Probé un retiro en ambos casinos. pero eso no fue posible porque decía que mi cuenta tenía que ser verificada para poder solicitar retiros. Entonces envié todos los documentos necesarios a Kyc nuevamente. hasta la fecha no hay respuesta. Eso fue hace 2 semanas. Por eso creo que este casino es un casino fraudulento del peor tipo. Los retiros no son posibles a pesar de la verificación.
Hi, did you try to write to support or live chat that you have already been verified and when you ask for a withdrawal you have to go through this process again and why is this happening ?
At first I thought it might be an additional verification, but after reading your whole post I don't think so. A response from the casino would definitely be useful in this case, as it has been going on for quite a while.
Anyway, do you need to send all the documents to the casino again or how is it now?
Nevertheless, I would suggest you to lodge a complaint on this link, as you have had quite a lot of patience and we give casinos 14 days to resolve the KYC process. I am also attaching information on what you can expect from the complaint and what the process involves.
Our team will try to help you in your situation and hopefully successfully.
Are you in?
Buenas noches, me registré en SNATCH CASINO usando el enlace aquí en CASINO GURU, solicité dos retiros, uno por valor de 200 reales y otro por valor de 201 reales, ya hice la verificación de la cuenta, fue aprobada, recibí un correo-correo electrónico diciendo que envíe los datos del banco, tomé una copia impresa y la envié por correo electrónico, pero ya han pasado 2 días y no ha pasado nada, trato de comunicarme por chat en vivo, los encargados solo dicen que no es con ellos sino con el sector. responsable de la autorización de los datos bancarios... Necesito ayuda, ya que creo que lo hacen a propósito para que la gente se canse de esperar, luego usan el monto y terminan perdiéndolo todo...
Hello, if you have verified and your withdrawals have been approved, I definitely recommend you to be patient and leave the money as it is and do nothing with it. The casino wrote you back and told you what to provide, so I think you're on your way to getting it.
We give casinos 14 days to make withdrawals and you say you are waiting 2 days which is not long at all. Especially if you withdraw by bank transfer.
So be patient and I believe your money will come if you have entered all the details correctly.
Give me an update if you have anything new.
Pude retirar el dinero aproximadamente 5 días después de solicitar el retiro. Cuando pregunté me dijeron que no procesan los sábados y domingos. Bueno, tomó un tiempo, pero creo que está dentro de un rango aceptable. Recientemente, hay muchos casinos en línea que ofrecen retiros rápidos, por lo que es estresante si lleva mucho tiempo retirar dinero.
I agree that it could be faster. Aside from that, thank you for the handy information others might appreciate.
Would you, on the other hand, recommend another repayment option for players from your beautiful country?
Hice el depósito usando Ewallet. Creo que sería mejor utilizar un método de depósito que facilite la preparación de los documentos necesarios al momento del KYC. Siento que este casino a menudo rechaza los documentos enviados.
Sounds fair and thorough. 👍
Which e-wallet is popular among players from Japan, please? I wonder whether there are significant differences between Europe - where I come from.
A menudo uso Vega Wallet.
Awesome, thank you kindly!
they are thieves. go away from them. I won a big amount and they continuously asking for new documents to verify my account and today they closed my account and I lost all my money. Its a big FRAUD stay away
Hello.
It sounds like you didn't pass additional account verification. I'm sorry to hear that.
I'm convinced you are not aware of anything wrongly done on your side, am I correct?
Could you at least share the casino's official explanation?
I didnt do anything wrong. The only wrong was I won 1000 euros and they didnt want to give it. The explanation was about abuse of bonus but I didnt do anything
Did they also say what specifically you abused with the bonus or did they just give such a general explanation ?
If you feel that you did nothing wrong and did not commit any mistake I recommend to open a complaint here on this link. Our team will try to help you.
I am also including a guide which might help you to understand what you should expect from the whole complaint process.
I hope we can help.
If you have anything more from the casino and get a more specific answer, be sure to let me know.
My advice is dont play at this casino at all to everybody reading this! After i completely verified and was granted ,from the KYC of the casino, that i could withdraw my money, i requested 3x €500 withdraw as their own terms and conditions should allow, but i only received 1 withdraw by the time of writing. The casino obviously does not like to pay at all or does not care to respect players. I did not win a jackpot or a crazy amount of money, so if getting your money to you bank with these amounts is a problem already, i dont know how you are suppose to get you money when you would win big.
Have you checked its daily and weekly withdrawal limits? I would certainly do that and then ask its support what seems to be the problem. 3x €500 sounds good, so, I would assume there must be something else prolonging the other two withdrawals.
What do you think?
Hi Radka,
yes i checked all of that. I know they have a weekly limit of 2500-3000 depending on level of account. The daily is not the problem as i didnt receive anything for the next days.
best regards
Dennis
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