Hallo, der maximale cashout mit dem willkommensbonus ist laut dem ToS: The maximum winnings that will be paid to the FIRST 4 DEPOSITS in the "Welcome Pack Bonus" are x10 of the deposit made, but no more than: 10 000 EUR / 10 000 USD / 15 000 AUD / 15 000 CAD / 50 000 PLN / 10 000 CHF / 15 000 NZD. Please note that any amount in excess will be forfeited prior to requesting a withdrawal. Also bitte einmal updaten 🙂
Hello. Could you rewrite your post, please, so it can be translated? I'm not sure what happened here, but it did not get translated, and most of the users will not be able to understand it.🤷♀️
Are you referring to this welcome bonus, perhaps?
The maximum winnings that can be paid out is 10x the deposit amount [from the welcome bonus]
Do you mean from the bonus that Romi sent, which we have on our site ? Anyway, I've passed it on to our data team to take a look at it, and if they do, they'll change it for sure.
Thanks for noticing.
Did you play with this bonus and did you manage to upload something from it ? 🙂
I have been playing with very much enjoying at this casino. I have made successful withdrawal and deposit
I have been fully verified I have been playing fairly
now this thin is I have hitting big on a slot and they are coming with bunch off excuses so I don't get my money they say your account is under investigation and my withdrawal is on hold already for over 72h and I don't get any information about why this is. I have withdrawal successfully before and I recieve my fund within 1 day and now because I have been hitting big between 15-20k they are making excuses why can I do to get my winnings
I have played survival time at tombbrich casino I have made successfully withdraw 3 times of a total of €2500
now I have won on a slot 17k and they are saying that my account is under investigation and they are taking so much time for no reason to pay me what can I do?
Hello, I'm sorry for the situation you've gotten yourself into.
I would say that with such a big win, most casinos do an investigation and you'll probably have to wait because they'll be checking the gameplay and various other things to see if everything was in accordance with the rules. It might take some time and they probably won't give you any information until it's done, but I've seen that casino has a pretty good safety index, so I hope they will approach everything responsibly and fairly. I would also be reassured by the fact that you have received money from them in the past, so I wouldn't be skeptical right away.
Anyway, have you tried asking why the 10k disappeared ? That's something I'd be interested to know what the casino's reason was.
Of course, if nothing changes and there is no communication with the casino and they ignore you, we will try to help, but I would give it some more time and try to be patient.
Do you think you can handle it?
Good service
Hi you where right at the end I had made the first withdrawal off 5k did not recieve it yet but I was able to do the withdrawal so thank god this is a fair casino! It were stress full days but at the end solved! The 10k they hold that was for the reason that I have at least something to withdraw if it was all done with the check ups that's also a good thing they do that. So they kept it for me as a save amount because had 25k first and because off frustration I lost 9k I will keep you updated if I recieve the funds in my bank account
Hi you where right at the end I had made the first withdrawal off 5k did not recieve it yet but I was able to do the withdrawal so thank god this is a fair casino! It were stress full days but at the end solved! The 10k they hold that was for the reason that I have at least something to withdraw if it was all done with the check ups that's also a good thing they do that. So they kept it for me as a save amount because had 25k first and because off frustration I lost 9k I will keep you updated if I recieve the funds in my bank account
Thanks for the clarification, well now I'll wait to see if you get your money and if there won't be any problem with the withdrawal. If something comes up, feel free to get in touch and we'll try to help.
I firmly believe in a good ending. ☘️
El casino me envió un correo electrónico publicitario y, por supuesto, adicto, decidí jugar. El casino se parecía al casino Kingbilly y les pregunté si este era su sitio hermano y obtuve la respuesta que sí, pero con mi propia licencia. Sin embargo, antes del depósito tuve problemas y me comuniqué con el chat en vivo, mi depósito no llegó a la cuenta del juego y pregunté si podría deberse al autobloqueo del casino Kingbilly. También anuncié que estoy cerrado en el casino kingbilly debido a un problema con el juego, solo confirmaron que puedo jugar y depositar (¿responsable?). Como ya tengo la experiencia de que el casino confiscó mis grandes ganancias debido al bloqueo del casino hermano (el caso incluso se discutió durante mucho tiempo en casinoguru y se decidió a mi favor), el casino nunca siguió esto. así que decidí preguntar enseguida si aquí pasaba lo mismo, me dijeron que no, que puedes jugar. Aunque incluso admití mi problema con el juego, esto no molestó al operador.
Pero en realidad, ¿alguna vez habría recibido mis ganancias porque antes de que llegara el depósito a la cuenta del juego anuncié que era un jugador problemático y cerré, por ejemplo, con kingbilly kasono?
Estoy seguro de que si hubiera ganado, me habrían explicado en sus términos de uso que tengo un problema con el juego, no me habrían permitido registrarme y anularían mis ganancias.
Los términos de uso siempre están en contra del jugador y encontrarán una razón. Esta es siempre una situación beneficiosa para los operadores de curaco, una mala situación para el jugador vulnerable.
El hecho es que cuestiono las herramientas responsables del casino y las acciones de los operadores de chat hacia los jugadores problemáticos, aparentemente esto no es importante para ellos.
Hello, it's quite a complicated situation, but I would say the following. If you mentioned addiction and they have something written in the terms and conditions and they still let you play here and said it's okay, then that's how I would take it. If you can deposit and play unproblematically but you can't withdraw because of this thing, it's not fair as they shouldn't even let you play.
As for self-exclusion, if it's the case in one casino but it's not explicitly written in the terms that if you do it in one, it affects the sister casino or group, then it should be fine.
So if you played here and won money, from my point of view you should get the funds.
So be sure to let us know how it goes and if you have issues or not, if you do, then we will try to help you.
Of course the best thing would be not to play if you have a gambling addiction, because it can only cause problems in the future.
If you are interested, you can read all the relevant information about Responsible Gambling and maybe you will get some help.
I will therefore wait and see whether something develops or not.
Sí, soy igual. Sin embargo, estoy confundido sobre cómo reacciona el casino ante los jugadores problemáticos. Les parece que no es relevante y no es su trabajo interferir en ello. Me sorprendí cuando les dije que era un jugador problemático, en lugar de cerrarme, me dejaron jugar.
Pero como todo el mundo sabe, cuando se trata de casinos de Curazao, tienen sus propios términos y condiciones e incluso la autoridad que otorga licencias no ayuda al jugador porque es imposible comunicarse con ellos. Así que todavía estoy convencido de que la situación es beneficiosa para el casino. Permiten que un jugador problemático juegue, si pierde, el casino gana, si gana, el casino gana y la ganancia se anula, citando los términos de uso "no deberías haber abierto una cuenta como adicto al juego".
Sí, soy igual. Sin embargo, estoy confundido sobre cómo reacciona el casino ante los jugadores problemáticos. Les parece que no es relevante y no es su trabajo interferir en ello. Me sorprendí cuando les dije que era un jugador problemático, en lugar de cerrarme, me dejaron jugar.
I'd say that's sometimes pretty common, unless you explicitly say you want to close the account or be self-excluded. I have a feeling that some casinos don't take this kind of thing that seriously, and I don't want to be specific or say that this is the case, but I've encountered a number of examples where basically even addicted players have been encouraged to play in the casino. This is not the right approach in my opinion and casinos should really protect such players. But as long as they deposit and lose money, I suppose it's okay for them to do so. It's sad and not every casino does it, but some do. 😥
Tomb Riches made a bonus. If anyone's playing. You can get 25 free spins for a €20 deposit. I didn't see it published on the site, so I thought someone might miss it. It was only shown on social media. You can claim it until July 4.
Thank you for the information. Just try not to advertise here, please. It is not allowed on our forum.
Did you have any wins with this bonus, perhaps?
Hi there, are u trying the casino before to make ur note ?
guys look at their playngo slots, especially the « books » slots .
they are glitched , u get 2 scatters and the third is allways on the last row and past by one.
all the time, so I decided to never play here anymore.
Cursos educativos, profesionales y gratuitos para empleados de casinos online que tienen el objetivo de hacer un repaso de las buenas prácticas de la industria para mejorar la experiencia del jugador y ofrecer un enfoque justo de los juegos de azar.
Hemos puesto en marcha esta iniciativa con el objetivo de crear un sistema global de autoexclusión que permitirá que los jugadores vulnerables bloqueen su propio acceso a los sitios de juego online.
Una plataforma creada para mostrar el trabajo que llevamos a cabo para hacer realidad una industria del juego online más transparente y segura.
Un proyecto ambicioso cuyo objetivo es celebrar el trabajo de las empresas más responsables del mundo del iGaming y ofrecerles el reconocimiento que merecen.
