Dear Casino Representative!
Just for you to know: The account or player you responded to has been banned for violating our forum policies and guidelines, as you can see when you click or tap the user's name to view profile activity.
Thank you so much for the explanation, but please do not anticipate hearing from this user again. 🙂
Stay well!
Hola
Necesito ayuda para retirar mi dinero, Trino Casino promete pagos una y otra vez, pero no sucede nada.
Advierto a todos los jugadores suecos que se mantengan alejados de Trion Casino, nunca recuperarán sus ganancias, es un casino realmente malo.
Hi, how long have you been waiting for your money and what exactly is the casino telling you? When was the last time you had communication with them? Is this your first withdrawal at this casino?
Let me know a little bit more.
Dear Nora04,
Thank you for sharing your feedback. We would like to address your concerns and ensure you have the correct details about your situation.
After reviewing your account, we can confirm that your withdrawal is now being processed. According to a system, our team has already sent you the payout schedule and successfully transferred the first part of your winnings to your bank account (larger withdrawals may sometimes be processed in parts to meet our daily/weekly/monthly withdrawal limits). We sincerely apologize if this caused any confusion or inconvenience.
Rest assured, the remaining amount will be paid out according to the schedule provided. If you have any further questions or feel that the issue is not fully resolved, please don’t hesitate to email [email protected]. Our manager will be happy to review your case in detail and ensure it is resolved promptly.
Thank you for your understanding, and congratulations on your win! 🎉
Trino Casino está retrasando los retiros. Mi cuenta ha sido verificada durante mucho tiempo. Llevo cuatro días esperando mi retiro. Los términos y condiciones del casino son una excusa. Aunque mencionan tres días hábiles (tienen un invento extraño: 24 horas hábiles, lo que significa tres días hábiles), sigo sin recibir mi retiro al cuarto día. Al chatear, siempre es el mismo bla bla bla. Recomiendo a todos los jugadores que se mantengan alejados de este casino. No solo es frustrante perder, sino que ganar en algunos casinos como Trino también es problemático.
Hello,
I guess this is not convenient; still, could you also share what "excuses" the casino has been providing? This is also rather important to form an opinion on the situation.
May I know what payment option you opted for?
Hello Radka,
I have made the deposit with skrill.
My account was verified already 10 days before.
Casino speaks about the payouts 24 business hours, it should mean 3 workdays as they explained in chat.
And they wrote, it can be longer due to this and that. This is just a trick to delay the payouts. Today is already 6 days since I have made the withdrawal.
And the internet is full of negative feedbacks that Trino casino doesn't pay out. Therefore I believe that this casino must be blacklisted.
Hello,
honestly you may find whatever feedback you prefer on the net; however, authenticity is the key.
In any case, although it is too early to say this casino generally does not pay out, I perfectly understand you have expected smooth withdrawal and you have every right to feel disappointed.
Once more, though, could you also share what "excuses" the casino has been providing, please?
I spotted that all your user reviews are just negative; did you for a change, encounter a casino you would recommend? Feel free to share positive news in other threads, if you have any.
Hola Radka,
El casino pagó ayer. Es obvio que no pagará hasta que se haga público este retraso. Mi experiencia confirma las reseñas negativas en otros sitios como Trustpilot, etc.
Todas mis reseñas se basan en mi experiencia real. Las comparto para que otros jugadores no tengan la misma experiencia y sufran pérdidas.
Hello, and thanks for the update. I would also hate to wait a week or so. Yet saying the casino is not paying feels tricky; however, I understand where these feelings come from.
I'd like to wish you far better experiences in the future. Based on the previous endeavors, I'd say you deserve something better.
Dear rkk_66,
We’re sorry to hear about your unpleasant experience with our casino. Unfortunately, we couldn’t find any account matching your nickname, so we’re unable to look into the matter further based on this information alone. Additionally, it’s difficult to understand the reason for such a long withdrawal delay from your explanation alone.
Normally, withdrawals are processed within the timeframe mentioned in our Terms and Conditions. If you’d like our manager to investigate this issue further, please send us your account ID or email to [email protected], and they’ll be happy to personally look into the situation and ensure it doesn’t happen again.
From your latest message, we see that you’ve received your funds, so we hope we can congratulate you on your win! 🎉 We’re confident your next experience with Trino will be a better one, and we’d be happy to have you back at our casino!
We apologize again for the inconvenience, and we wish you the best of luck in your future games! 🍀
It is a scam. They closed my account after I told them I accidentally put my username instead of my name and closed it without review. stay away from this sad dickheads
I also had 900 euros in the account and was never going to get it back. DO NOT DEPOSIT
Hi, where did you enter your username, please, in some personal info during registration? Could you describe the situation a bit more? As soon as it happened did you go to the casino to tell them you made a mistake or what was it?
When I was registering, I accidentally put my username instead of my legal name. I talked to support and said that they changed it in their system. After playing a bit, and with a balance of 870~ euros, I tried getting my account verified for a cash out. I talked to support and said that the finance department would do a manual check because of the name issue. After more than 24,h I received an email saying that the account was disabled and that the decision is final. Now I can't get into the account, and after emailing the support about my issue. I have not received a single email about my situation. In short, I put money in without KYC without an issue. As soon as I make some money, my account is disabled, and the money is probably gone, hence the ghosting. SCAM
currently experiencing the same issue raised in other complaints, withdrawal has been processing for almost 4 days. hope ill get it soon, waiting on a response from the team. ill be a bit more patient, if nothing happens can the casino guru team help me out? 🙂 EDIT: Kyc verified, deposit and withdrawal were bank transfers
When I was registering, I accidentally put my username instead of my legal name. I talked to support and said that they changed it in their system. After playing a bit, and with a balance of 870~ euros, I tried getting my account verified for a cash out. I talked to support and said that the finance department would do a manual check because of the name issue. After more than 24,h I received an email saying that the account was disabled and that the decision is final. Now I can't get into the account, and after emailing the support about my issue. I have not received a single email about my situation. In short, I put money in without KYC without an issue. As soon as I make some money, my account is disabled, and the money is probably gone, hence the ghosting. SCAM
Well, in that case, I think the casino should have acted right at the beginning when you told them. If they let you play and they were aware that there was such a mistake, they should have guided you on what to do or not to play until they fixed it. It seems to me like an excuse later on when you won money, so it's definitely a good thing that you filed a complaint and our team will try to help.
When you have time, write Petronela back and let her know the answers to her questions.
Hopefully everything will be sorted out and you will get the money.
currently experiencing the same issue raised in other complaints, withdrawal has been processing for almost 4 days. hope ill get it soon, waiting on a response from the team. ill be a bit more patient, if nothing happens can the casino guru team help me out? 🙂 EDIT: Kyc verified, deposit and withdrawal were bank transfers
Hi, we will certainly try to assist you if the casino does not give you a valid reason and you are without money.
However, it is important to remember that it was a weekend, and this does not count as part of the processing time, as most casinos do not do this over the weekend. So be patient and we'll see how it goes in the next few days.
If you have something new, feel free to get in touch.🙂
Dear 43v3ralex,
Thank you for sharing your experience. We would like to provide some clarification regarding your case.
First and foremost, as clearly stated in our Terms and Conditions, it is strictly prohibited to provide false or misleading information during the registration process. In your case, our records show that you did not simply enter your username instead of your legal name. Random digits and characters were entered into multiple fields during registration, making it clear that this was not an accidental input. You should understand that with such incorrect information, your account technically cannot be verified. This is precisely why this rule exists — along with the consequences for violating it.
You were informed via email about the reason for the account closure, including a detailed explanation and references to the specific terms that were violated. We maintain all necessary records to support our decision and are fully prepared to provide them should a formal complaint be initiated.
We regret that this was your experience. However, it’s important to remember that by registering and using our platform, you agree to abide by the rules. Unfortunately, failure to do so results in actions like the one taken in your case.
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