i withdraw 8 days ago and send the documents they need,but i hear nothing about it.i contact every day about the status and i only get back a standard message that i must wait.when i contact live chat they want to get rid of me,it feels not right and i dont know what i can do
Hi, according to what you describe, account verification is in progress. We give casinos 14 days to do this, so it will be nice if you are patient for a while. On the other hand, I understand that if you don't get a reply, it's definitely not pleasant and you would like to know how the situation is going.
However, if you don't hear from them in the next few days about the status of your account verification or any relevant information, let me know and we will try to help you.
I have also checked the casino and I see that it has a pretty low safety index and I would be cautious about depositing here. Have you seen this as well ?
Anyway, let us know if you have anything new and if the mentioned time passes and nothing is resolved, we will try to help.
i have the same problems with this casino lett them stop to .... the dutch players i have say more to your help help as with this casino,s the are not fair gr ronald ps its kost as all more than 500,000 euro,s this casino have you 1 time win than see not pay thanks them
i withdraw 8 days ago and send the documents they need,but i hear nothing about it.i contact every day about the status and i only get back a standard message that i must wait.when i contact live chat they want to get rid of me,it feels not right and i dont know what i can do
Tengo el mismo problema con este casino, nos vuelven a engañar por 600 euros. Llevo 8 días esperando y me han echado del chat y ya no responden a los correos electrónicos, estos son unos ladrones duros a espaldas de los jugadores que trabajan duro. ronaldo
Hello, I'm sorry for the situation you got into, but I would also like to point out the safety index which is very low at this casino.
Regarding your withdrawal, did the casino give you a reason why this is so and why it takes longer ? Is your account already verified ?
We give casinos 14 days to resolve the withdrawal and KYC process, so if nothing changes in the next few days and you still don't get any relevant response, then I think it would be a good step to file a complaint.
However, I would like to be optimistic that this situation will be resolved, but I am not sure if it will be. If you have any news, let me know.
Hello, I'm sorry for the situation you got into, but I would also like to point out the safety index which is very low at this casino.
Regarding your withdrawal, did the casino give you a reason why this is so and why it takes longer ? Is your account already verified ?
We give casinos 14 days to resolve the withdrawal and KYC process, so if nothing changes in the next few days and you still don't get any relevant response, then I think it would be a good step to file a complaint.
However, I would like to be optimistic that this situation will be resolved, but I am not sure if it will be. If you have any news, let me know.
the are send only the same email that i have becalm i sal with its not normol never so long with for that are a casino pay out i belief the are no mor see have nog 1 week gr ronald
I see that you are still getting the same answer, so if nothing changes in the next few days, I would definitely recommend that you open a complaint where our team will try to help you.
In the meantime, try to be patient for a while because I have already told you how much time we give the casinos to resolve such a situation.
Feel free to update me if you have anything new.
un belivebul that this casino from 3,9 to 6,2 unbelivebull i with now all 7 days from my withdraw nothing is are happen nothing i have send 100 email nothing have the say nothing you say we help lett the pay my 600 euro than nothing that see do nothing lie lie lie maks me so angry evry time we are bisie liears gr ronald
hello its now 2 weeks that i ask the withdraw,every day i asked for it but still get the same standard message back.i can not come on the chat anymore.what can i do?
i have the same problem,mayby we come from the netherlands,i dont know...
hello thnx for your reply.its the same ,i wait for 14 days
its a fake casino do what guru we have need help lett them stop to .... dutch players see lie lie lie
¿Cuántos de ustedes son grandes bastardos?
600
Soy exactamente igual con sus maleantes.
¿ahora que? Hay algo que se pueda hacer respecto a eso
asegúrese de que se deshagan de él o espere que este sitio funcione, pero me temo que están trabajando en connivencia
mi esperanza es este sitio.....
Así que tenemos que seguir quejándonos, pero me temo que no ganaremos nada con ello.
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