hay poco que discutir. uno de los peores casinos en los que he jugado.
Really? Why is it so bad according to you? What happened?
Concedido que sufro de adicción al juego, una bestia fea por desgracia. Me registré en este casino con mi dirección de correo electrónico. Sin embargo, no recordaba haberme autoexcluido de él en octubre de 2021. Bueno, jugué, luego de lo cual pedí la autoexclusión por adicción, lo cual me fue negado. Al día siguiente recibí un correo electrónico de ellos donde bloquearon mi cuenta que parecía estar duplicada. Sin embargo, da la casualidad de que el correo electrónico era el mismo que en octubre de 2021 y, en consecuencia, mi acceso debería haber sido impedido a priori, por lo que no fue así. Pedí un reembolso y luego me lo negaron, casi burlándose de mí al comunicarme con ellos. Entonces preparé todos los documentos necesarios, incluido el registro anterior. Por lo tanto, procederé con una denuncia formal a quienes se encargaron de garantizar su licencia de juego.
Hello Marquez199,
Sadly, it truly sounds like a failed self-exclusion process. I'm just eager to see how the licensing authority responds.
You said that the casino denied your self-exclusion request despite the fact you mentioned the gambling problem - can you share the email, or chat conversation, please? It's a serious matter, so I'd like to see the way they reject your request.
The site is blatantly rigged. Look at this. Any suggestions for a new legit site?
Hello, I suppose this is game history, where you show that you haven't won anything from any spin.
Unfortunately, casinos always have an edge over the player and it looks like you've caught a pretty sad losing streak. Still, I wouldn't say the casino is rigged.
I once played a game where I had exactly 0 wins out of 50 spins. So it's something that can happen to you in any casino, and sadly players have to take that risk when they go to the casino to play. 🤔
Of course, as far as any recommendations are concerned, it would be best if you got some advice from a player with experience.
I can provide you with this list of casinos that might be suitable for you.
You can find it here. ⬅️😉
I would always make sure to do some research before making a deposit.
If you choose, don't hesitate to let me know how you get on.
Just wondering is it normal to have your winnings from free spins reduced out of the blue...? I got some and while the terms say max cash out is $1000 after I won they reduced it to $100... didn't say anywhere or tell me so how can I know if the bonus terms are what we go by??? 🤔
It surely shouldn't be reduced like that. Every bonus should have its terms, and there the casino has to state the maximum cashout as well, besides other rules of that bonus.
Have you tried to contact the support regarding this issue?
See the terms, please, and if there is nothing stated about the $100 maximum withdrawal, don't hesitate to contact us, and our complaint team will get involved in this matter to try to get it solved.
Hi Romi, my pleasure seeing you again! I rarely speak up, however I’m usually lurking close by lol 😝 I hope that you’ve been finding joy in the challenges of your work 🙂
I really appreciate you pointing those things out.. instead of explaining here I decided to request for the assistance of the team. You can read all the details there and if there’s anything you think I should know, I ask you to please reach out to me. Thank you so very much to everyone here 👏❤️
Thank you; I do really enjoy it.😉
I can see that you have submitted your complaint and our team will review it as soon as possible, so we'll wait if there can be anything done from our side.
Please stay patient.🙏
Hello, I have been scammed that my real money was converted to bonus money and they made me make a wagering for withdrawl which cause that my 400 dollars which i earn was not real money. They are saying that it was their mistake and they dont want mistake to make it out, just making excuses, please stay away from this site if you want to save money
Do I understand correctly that you haven't used any bonus, but the casino said that you did?
If you'd like, you could try to submit a complaint regarding this, and our team could have a look at it.
Maybe there will be some solution to all this that could be done.
What do you say?
To file a complaint, just follow this link and describe the issue well.
Let us know how you decide, please.
Hello, thanks for your answer. No, I have deposited money with no bonus, so i could withdrawl immediately. Then I came to 400 dollars, and suddenly I see they change my money to bonus mone, which needed wagering, then I cancel this bonus and suddenly money also dissapear from account. I contacted them and tell them about problem, since then, they redeposited this money which vanish from account, but i still couldnt withdrawl because it needed wagering. Dont know why??? So I worked to make wager, but didnt last and spend all money. But I was scammed, since i couldnt withdrawl my money. They admited it was their fault to change to wagering money, but couldnt do anything in favor for me. Yes I would like to wrote complaint, because thats my money and they lied and scammed me.
I would certainly be inclined to complain if I were you. It sounds like the casino added a bonus you weren't interested in, so that you had from real money bonus money, and wagering was applied. I don't know how that can be a mistake but apparently it can. Anyway, if they admitted their fault, they should have removed the wagering and let you keep your money.
So you made a good move and our team will try to do everything we can to help.
If you have anything new, please let us know.
They didnt remove wagering. All casinos are dirty lying scumbags
I saw that you managed to lose money before we tried to help you, which is very unfortunate. If you ever find yourself in a similar situation, definitely don't do anything with the money, because then when you have nothing left, there is nothing we can do.
I wish it had turned out differently. 😥
Have just had my $500 withdrawal rejected and $302.90 removed from my balance. With just an email to refer to bonus terms.
First deposit of $30. Wagered the bonus win within 3 days. All verification options approved. I did not choose to forfeit bonus. Max win match bonus is 10x deposit of $30.
Nothing was locked by bonus in wallet, had withdrawable amount of $520.
Can somebody please advise how I got the information wrong?
Super disappointing as I chose this casino based on your score and listing as $4 on your home page.
Have just had my $500 withdrawal rejected and $302.90 removed from my balance. With just an email to refer to bonus terms.
First deposit of $30. Wagered the bonus win within 3 days. All verification options approved. I did not choose to forfeit bonus. Max win match bonus is 10x deposit of $30.
Nothing was locked by bonus in wallet, had withdrawable amount of $520.
Can somebody please advise how I got the information wrong?
Hello,
Well, it's their bonus terms, so the casino should clarify. If the max cashout was set to 10x deposit, I understand the withdrawal for 500 was rejected since the max cashout appears to be 300. I honestly believe the casino should explain that to you based on your specific gaming history and withdrawal requests.
Sadly, bonuses and their terms are not part of the Safety Index because they are optional. I imagine you may consider that to be a bad user experience. Perfectly understandable.
So, what did the caino tell you, please? How did they explain it?
Cursos educativos, profesionales y gratuitos para empleados de casinos online que tienen el objetivo de hacer un repaso de las buenas prácticas de la industria para mejorar la experiencia del jugador y ofrecer un enfoque justo de los juegos de azar.
Hemos puesto en marcha esta iniciativa con el objetivo de crear un sistema global de autoexclusión que permitirá que los jugadores vulnerables bloqueen su propio acceso a los sitios de juego online.
Una plataforma creada para mostrar el trabajo que llevamos a cabo para hacer realidad una industria del juego online más transparente y segura.
Un proyecto ambicioso cuyo objetivo es celebrar el trabajo de las empresas más responsables del mundo del iGaming y ofrecerles el reconocimiento que merecen.
En breve te redirigiremos al sitio web del casino. Debes esperar un poco. Si usas un bloqueador de anuncios, comprueba su configuración.
