hace 5 meses
I just want my rights. I have nothing to do with the losses from last month. I just want the deposits I made because of the tripled advertising.
Tema general sobre Winna Casino (página 4)
hace 5 meses
hi write me in telegram arsen_bulbul maybe I can help u
hace 5 meses
What even is your problem? I'm not getting it.
That you misread our promotion text?
That you lost your deposit (which is a part of gambling too)?
That you didn't receive lossback, weekly boost or monthly boost even though you are below VIP Bronze 1 and not eligible for these bonuses?
hace 5 meses
I sent you a message yesterday asking you to solve my problem. I don't want the losses from last month, but I want to triple the amount I paid for the ads. Please solve this for me. But you still didn't even respond. You didn't care. This is unfair.
hace 5 meses
I only want the deposits that I made that were tripled because of the ads and you didn't triple even one of my deposits. If the users' problems are important to you, then you will solve them and the site maintenance should respond to my messages.
hace 5 meses
I see that you supported the Winna site, while they clearly say here what they did to me and why they are not answering me, even through my site support. If I feel that you are also complicit with them, then this is a way for users to lose all their assets. Now they see for two days that I am unhappy with what they did to me and the money they took from me, but again, this site should not be here, but you should warn users because I have proof that I am one of the victims of the Winna site and they do not answer me and do not help me at all.
Look at the screenshot of the support chat, you will understand how unfair they are. After taking the user's money, they don't even answer you. It's been two weeks now. I even mentioned it to their staff here, but they still didn't answer to fix my problem. I'm not asking for money from you because the Winna site should pay my money. I only request that you delete it or warn other users that after losing money, the Winna site is no longer responsible for their money. For fraudulent and deceptive advertisements that the user must deposit. To get a triple bonus, but after depositing money, the user loses and the bonus is not awarded and they completely change the advertisements.
Editado
hace 5 meses
I have been asking for two days now to solve my problem. If you don't want to solve my problem, I am in the high ranks of the authorities, even if I have to spend money, I will do it so that you don't get my rights and your site doesn't work so that you can't cheat and steal from other users by deceiving them in advertising and changing the ads after collecting a lot of money.
hace 5 meses
I don't want the money I deposited last month and lost. I just want the money I made this month because of your ridiculous and false advertising. You deceived me and took all my deposits fraudulently. Or send me the advertising bonus. Keep your promise.
hace 5 meses
Once again. Read the promotion text: https://winna.com/promotions/thrice-as-nice
It was never stated anywhere that you get all your deposits tripled. It's about "one random deposit site-wide" - this is the whole promotion. Simply reading the text or asking live support would have made this very clear to you.
Secondly, you would be eligible for lossback from platinum VIP level on which is also clearly stated on our website. You do not have this level and therefore you are not eligible for lossback. This is no scam or deception but simply our clearly communicated bonus system.
Take responsibility for your actions and your lack of reading / putting attention / understanding but do not get mad at us for it. This makes no sense.
hace 5 meses
"When I see that you don't respect users and even on your website there is no one in the customer support department to respond, two weeks have passed and no one has responded to me. I have lost money because of the ads and no one is responding. I have made several deposits hoping that at least one of them will triple so that I can recover my losses, but things have gotten worse. My losses have increased. So far I have only received 80 cents in bonuses for my losses, which is really ridiculous. Losing $270 in two weeks and only getting 80 cents in bonuses is ridiculous. No matter how much I bet, I can't reach the bronze level because the bronze level you have set requires a $1,000 wager, which is actually a lie. To reach the bronze level you have to bet $5,000. This is fraudulent behavior. "Right now, I just want you to triple the amount I deposited this month because of the ads, because I deposited money because of your ads and you took it all from me by cheating on the original games." Everything is clear. If you really cared about your users, instead of writing this message here, I would have contacted support directly. But since no one is answering, I had to leave this message here."
I am not against you, I just want you to be fair and solve my problem.
hace 5 meses
Hello,
Thank you for your response, but I would like to clarify a few important points:
1. Your promotion states that "one random deposit each day gets tripled." I made only one deposit per day and expected that if I was lucky, that deposit would be tripled.
2. However, none of my deposits on any day were ever tripled, meaning this promotional promise was never fulfilled even once.
3. I have complete records of my deposits and their dates, which I can provide if needed.
4. This has caused me financial loss, and I expect a clear and precise explanation along with appropriate compensation from your side.
I would also like to ask why your support team has not responded to my messages for the past two weeks. I am currently at a loss and this loss is increasing every day. It is unfair to treat customers who have suffered losses in this manner by ignoring their requests for assistance.
I'll send you some screenshots and you can show me the fairness in the original games. The biggest mistake I made was trusting the Winna site.
hace 5 meses
Thank you for your response, but I would like to clarify a few important points:
Your promotion states that "one random deposit each day gets tripled." I made only one deposit per day and expected that if I was lucky, that deposit would be tripled.
However, none of my deposits on any day were ever tripled, meaning this promotional promise was never fulfilled even once.
I have complete records of my deposits and their dates, which I can provide if needed.
This has caused me financial loss, and I expect a clear and precise explanation along with appropriate compensation from your side.
I would also like to ask why your support team has not responded to my messages for the past two weeks. I am currently at a loss and this loss is increasing every day. It is unfair to treat customers who have suffered losses in this manner by ignoring their requests for assistance. 
I will send you some screenshots so you can verify the fairness of the original games. My biggest mistake was trusting the Winna site
hace 5 meses
Thank you for your reply. I fully understand that you are not a representative of the casino and that Casino.Guru is an independent platform. I respect your role as an admin trying to fairly assess user complaints.
However, I would like to clarify once again that my issue is not simply about losing money through gameplay. I accept that losing is a part of gambling. My complaint is based on misleading promotional practices, broken bonus promises, and being unfairly blocked by customer support after I raised legitimate concerns.
Before I registered, the casino advertised a promotion that said one of my deposits would be tripled. This was the main reason I made several deposits. But despite following the promotion, no such bonus was credited. Furthermore, when I reached out for help, they blocked my account from support, while still responding instantly to my friends who contacted them under different names — until they mentioned me, at which point they were ignored too.
This behavior reflects an intentional avoidance of responsibility and a serious lack of transparency. I’m not expecting a guaranteed win — I’m asking for fairness and for the casino to honor the promotions they advertise.
Even if you are unable to directly intervene, I would greatly appreciate it if you could take this case seriously and investigate further. If the casino is allowed to use deceptive marketing and then block users who question them, that reflects poorly not just on them but on platforms where players expect fair treatment.
Thank you again for your time, and I hope my case will be reviewed based on its merits.
I just want other users to not fall victim to this scam site. They don't even respect the user to reply to the user's messages or solve the user's problem. Otherwise, I know that gambling is always a loss, but this is completely illegal by cheating on original games.
hace 5 meses
Although I would like to help you, it is not possible to force the casino to give you the bonus you are talking about. Unfortunately, casinos have the option of not offering bonuses to players.
Obviously, it is not the best approach if casinos in general advertise bonuses and send it to players, and then when they make a deposit, they say that you are not entitled to it. That is not how it should be.
However, unfortunately, we cannot help you in this situation.😕
Editado
hace 5 meses
You can see for yourself that they are running away from the truth. I have evidence that many users like me have had problems, even on Trust Pilot. You can see the comments. The Winna site does not even show mercy to its old users. It is now clear that they do not want to solve my problem. I ask you to remove this fraudulent and scamming site from here so that everyone understands that the Winna site is a scam site. I am wondering how they are allowed to receive money. I even send an email to their office. They should revoke the site's license. This injustice should not continue.
hace 5 meses
We have casinos on our website whether they have a safety index of 0 or 10, and we try to provide information about them.
Look, I know that what happened is not pleasant for you, and I don't belittle your feeling of frustration.
However, I have already explained how it is from our position.
I would just say that if you have had this experience, you can choose whether you want to continue playing here.
I would be repeating myself if I wrote about the bonus again, so I won't do that.😕
hace 5 meses
Dear friend, I'm not saying that they give bonuses, I'm saying that you should warn others that the Winna site does this to users. It doesn't give bonuses for advertising. It's pointless to wager on the Winna site for losses. It disrespects the support and doesn't respond to the user after losing. I experienced these problems and I don't want others to experience them either.
You can see for yourself in the screenshots I sent that in the original game, it's not possible to lose that much in the new seed. In the classic keno game, it's ridiculous. They're clearly cheating and stealing.
Editado
hace 5 meses
Please read the promotion text: https://winna.com/promotions/thrice-as-nice
This player is obviously in wrong and just didn't read the text or was not able to comprehend english.
It is clearly stated that one deposit site-wide get's doubled, not for each player. It is not our fault if he is unable to simply read a promotion. He is the only case of a person who misunderstand this and our 24/7 live support would have explained it very clearly to him.
So I would appreciate if you would stop saying things like that: "Obviously, it is not the best approach if they advertise it and send it to players, and then when they make a deposit, they say that you are not entitled to it. That is not how it should be. ". Please do your research before taking part in the discussion.
hace 5 meses
Please read the promotion text: https://winna.com/promotions/thrice-as-nice
This player is obviously in wrong and just didn't read the text or was not able to comprehend english.
It is clearly stated that one deposit site-wide get's doubled, not for each player. It is not our fault if he is unable to simply read a promotion. He is the only case of a person who misunderstand this and our 24/7 live support would have explained it very clearly to him.
So I would appreciate if you would stop saying things like that: "Obviously, it is not the best approach if they advertise it and send it to players, and then when they make a deposit, they say that you are not entitled to it. That is not how it should be. ". Please do your research before taking part in the discussion.
hace 5 meses
I saw it and think that it has already been explained several times, so there is nothing more to add. As for what I wrote, it was meant more in general than as a specific case, so I just didn't clarify it, which is my mistake.
Have a nice day.
ResponderCitar1
hace 5 meses
Dear friend, I'm not saying that they give bonuses, I'm saying that you should warn others that the Winna site does this to users. It doesn't give bonuses for advertising. It's pointless to wager on the Winna site for losses. It disrespects the support and doesn't respond to the user after losing. I experienced these problems and I don't want others to experience them either.
You can see for yourself in the screenshots I sent that in the original game, it's not possible to lose that much in the new seed. In the classic keno game, it's ridiculous. They're clearly cheating and stealing.
hace 5 meses
In this case, however, there is no warning to give, and to be honest, we don't give warnings for things like this.
I saw that you wrote to customer support and that in some cases you didn't get a response, but if they explained it to you, then there was nothing more to say.
Perhaps it would be better if, in a similar case in the future, you came to the forum with some bonus if you didn't understand it or wanted to ask something. Maybe you'll avoid various complications.
ResponderCitar1
hace 5 meses
You are lying. I have proof. Your site support is not responsive at all. They haven't answered me for 14 days now. And your ads stated that every user who deposits a certain amount of money per day will have one of them randomly tripled. But you changed the terms of the ads after I took the survey.
It's clear from the screenshots I sent that you're lying. Support isn't responding. It's been 14 days now.
ResponderCitar1
hace 5 meses
I am really disappointed that you think like this and support those who are defrauding users, while I have proof that I have screenshots. After they trick the user into making a deposit and losing money, they are no longer accountable, which is clearly visible in the screenshots. You should not support this site for your own interests, so that they can harm users even more.
hace 5 meses
I saw the screenshots, but I didn't see the entire conversation between you and the live chat. They stopped responding to you after a while.
I don't know what it means that the casino "tricked" users into depositing, because if they explicitly promised you something and then you didn't get it, then I would take it that way. According to what the casino describes and what is most important, what is in the promotion that both you and the casino sent, it does not say that your deposit must be increased. I feel like you're relating this to the bonus, and when I talk about the bonus, you shift the focus to the fact that live chat didn't respond to you, and we keep going around in circles.
I understand that you're unhappy, but sometimes it's good to understand the entire wording of the bonus before you talk about whether the casino defrauds people or not.😕
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