hi there , go to the complaints category at the top of page and it will give you a form to fill out and submit and then someone from here will get back to you. I also have had success with - eCORGRA site which is a site for filling complaints with casino's also.
Hola, muchas gracias, muy amable lo aré y me guardo ese sitio aunque seguro que aquí me ayudarán a resolver
yes, for sure.. good luck.. I am very tired of a lot of these sites not being liers and thieves.
Muchas gracias, somos muchas las víctimas
Ósea no hace falta escribir nada? Porque ya a lo último cuando pasó a la siguiente pregunta no me da opción a escribir nada
Hola Romi, he intentado presentar una queja al casino ybets porque ya han pasado lo 14 días y no me tengo ningún mensaje por parte de ellos solicitándome ni documento ni si el juego fue verificado ni permiso en el casino para poder retirar, rellene las preguntas que ponen para responder pero al final de todo no me da opción escribir nada es correcto, alguien me dijo que se pone alguien en contacto directamente, será que me podría cooperar tú misma con este asunto? Muchas gracias
Hola buenas, Ami me gustaría presentar una reclamación o denuncia como se diga para reclamar a ybets mis retiros, a quien acudo y que necesito presentar tengo todos los chat de las veces que he contactado con ellos
Hey, feel free to use the link I shared with the player and the proofs will definitely come in handy. It describes everything that is needed for our team and I think that's all that is needed. Then just time and patience and we'll see what we can find out.
Hi all. I wanted to write a review but also see what your thoughts are. I received no deposit free spins, I cleared the wagering, "withdrew" by adding that balance to my cash balance then cancelling any additional winnings. Then off these winnings I won again. Now I went to withdraw and they again cancelled the additional winnings. Now every other casino I've played out, once you "withdraw" by cancelling the additional winnings and claiming what you are entitled to claims as withdrawing and I've cashed out with additional winnings. They will probs just say as per terms of bonus max cash out. But seems scammy to me
He intentado hacerlo en la parte de queja pero después de las preguntas que me salen y las respondo, y paso a la siguiente pregunta ya no me deja hacer nada más, no me deja escribir nada
Vi tu enlace y lo intenté y respondí las preguntas pero igual luego de las preguntas no me deja escribir nada solo a retroceder
Hola Romi, he intentado presentar una queja al casino ybets porque ya han pasado lo 14 días y no me tengo ningún mensaje por parte de ellos solicitándome ni documento ni si el juego fue verificado ni permiso en el casino para poder retirar, rellene las preguntas que ponen para responder pero al final de todo no me da opción escribir nada es correcto, alguien me dijo que se pone alguien en contacto directamente, será que me podría cooperar tú misma con este asunto? Muchas gracias
All right, so you are not able to submit the complaint.
Let's try first the basic things: Clear up the cache and the cookies on your computer, then try to log out and log in to your account again. If it doesn't help, you can try to file the complaint from the incognito window.
Also, what happens many times is to turn off the automatic translator in your browser. So, if you use one, please do so. You don't need it anyway on our site, as we have an automatic translator here already.
Try all this, please, and let us know if the issue was solved. We will continue from there.
Is that okay with you?
Hi all. I wanted to write a review but also see what your thoughts are. I received no deposit free spins, I cleared the wagering, "withdrew" by adding that balance to my cash balance then cancelling any additional winnings. Then off these winnings I won again. Now I went to withdraw and they again cancelled the additional winnings. Now every other casino I've played out, once you "withdraw" by cancelling the additional winnings and claiming what you are entitled to claims as withdrawing and I've cashed out with additional winnings. They will probs just say as per terms of bonus max cash out. But seems scammy to me
Hi.
It seems that you really have a lot of experience with this, so what I can suggest you is to file a complaint here with our team, and they will have a better look into the situation. Our specialists deal with such situations every day and always do their best to get everything solved.
So, what do you reckon? Is it worth trying?
Here's the link where you can file your complaint. Let us know how you go, please.
This casino is the worst I have come across in years and I see a safety index of 9.4 and I am laughing so hard,I have an open complain with them for 6800 euros and they still after 5 months keep delaying the pay out even though they know that they are in the wrong,they abuse the complaint timer and keep looping the situation everytime finding another problem and also lying with fake evidence.absolutely pathetic.
Hello Radka,
Could you by any chance explain the methodology behind a 9.4 Very High safety index?
"No player complaints or very low value of withheld winnings in complaints in relation to the casino's size"
26 Open complaints. Many of them for months. All having issues with false gaming investigations and verification, all to entice the player to play off winnings.
"Medium-sized casino, based on our research and estimates"
Guru has now listed YBets in its Big Brands category with $100,000,000 revenue in order to raise the casino score.😒
"We also considered other factors, which had a positive impact on the casino's Safety Index"
Like What? Low withdrawal amounts? Anjouan License? Drawn out payments?
The Guru "casino review team" is an absolute joke as is Casino Guru.
Make no mistake readers.
There are only two possibilities here: The Guru team is a bunch of inept, incompetent, bumbling fools.
Or
Guru is blatantly disregarding any sense of integrity or responsibility to line their pockets.
The later is my guess.
Hola Romi qué tal? Un móvil intentaré haciendo lo que me dice que tengo que hacer en la queja aparte de mi comentario pasar captura de todos los chat con ellos por ej?
Hola qué tal está? Gracias por preguntar, aún no me dan opción a retiro ni tengo ninguna noticia por parte de ellos solo la misma repuesta de siempre que ha sido enviado al proveedor de juego o casino y que tardará 14 días o más el echo es que ya 16 días laborables sin incluir los fines de semana osea que ya mismo hace un mes y nada 🥹🥹🥹😩
Por cierto la cuenta está skrill que comentaste la pude abrir con éxito, muchas gracias
Hola Romi de nuevo, tras varios intento he cerrado sesión e iniciado nuevamente pero me sigue saliendo lo mismo, después de responder las preguntas que salen las dos últimas pregunta de si el problema ha sido solucionado y pasar a la siguiente pregunta, le doy a siguiente pregunta y ya solo me pone la opción de retroceder. Qué problema presenta para que no me deje continuar? Gracias
Hello Radka,
Could you by any chance explain the methodology behind a 9.4 Very High safety index?
"No player complaints or very low value of withheld winnings in complaints in relation to the casino's size"
26 Open complaints. Many of them for months. All having issues with false gaming investigations and verification, all to entice the player to play off winnings.
"Medium-sized casino, based on our research and estimates"
Guru has now listed YBets in its Big Brands category with $100,000,000 revenue in order to raise the casino score.😒
"We also considered other factors, which had a positive impact on the casino's Safety Index"
Like What? Low withdrawal amounts? Anjouan License? Drawn out payments?
The Guru "casino review team" is an absolute joke as is Casino Guru.
Make no mistake readers.
There are only two possibilities here: The Guru team is a bunch of inept, incompetent, bumbling fools.
Or
Guru is blatantly disregarding any sense of integrity or responsibility to line their pockets.
The later is my guess.
Hi there,
I believe I already explained the most important aspects - it's truly complex and focusing on each detail separately won't provide the logical answers; it's about the global picture. Let me try to give you the idea:
The Safety Index may change for different reasons within a short time period.
Some details in the review won't change unless complaints are closed as unresolved by any means: here come the "withheld winnings."
Please inspect the current state of complaints here:
https://casino.guru/complaints/all 👈
As you can see, not a single one is unresolved, which means there is no high amount withheld—that would mean the players were correct, but the casino rejected the payouts—that has never happened.
Aside from that, players tend to forget that this forum is mostly about complaining and 88 cases in total is pretty much nothing compared to the casino size. I understand some of you are now dealing with a complicated situation but it is nothing so unusual for a bigger international casino.
Getting back to the start: anytime the complaints are closed as unresolved, all black points will be counted; if the amount is high enough, the Safety Index will change.
Meanwhile, we are always in touch with casinos and the Safety Index may get higher just because the casino has applied more points from the Casino Guru Fair Gambling Codex into their terms. Which has always been the goal—to help casinos be more transparent and fair.
Yet it does not mean that the index won't drop if the majority of currently opened complaints will be closed as unresolved. Theory is one thing but my colleagues need to see the casino is able to use the fairness in concrete situations.
I agree it is weird, but in this case it was just a combination of two aspects; to judge the casino, I would wait for the complaints to be closed.
I also see the process is longer than usual and perhaps it's because of what I mentioned earlier - putting the Fair Gambling Codex from theoretical terms into concrete situations.
I understand your concerns, but I ask you to maintain objectivity. For example, having more than 11k open cases is not easy at all and if the casino struggles to understand our points, the mediators have to explain over again to increase the chance the complaint will be resolved. We do not aim to close complaints quickly just to punish casinos; we have always tried to resolve as many cases as possible. I imagine we both know it is primarily about patient communication.
Hope it helps and I certainly hope it will be over soon.
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Un proyecto ambicioso cuyo objetivo es celebrar el trabajo de las empresas más responsables del mundo del iGaming y ofrecerles el reconocimiento que merecen.
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