Intenté retirar 280 € por primera vez.
a los 2 días me llego el correo diciendo retiro cancelado y me devolvieron el dinero, lo intenté nuevamente el 31 de mayo, en el historial aparece pagado pero no llegaron, envío un correo, me responden que los retiros del día 31 fueron cancelado. Qué puedo hacer ?
El casino es Bdmbet.
The casino has a high spam score. Doesn't seem trustworthy. Better try reaching out their customer support.
Intenté retirar 280 € por primera vez.
a los 2 días me llego el correo diciendo retiro cancelado y me devolvieron el dinero, lo intenté nuevamente el 31 de mayo, en el historial aparece pagado pero no llegaron, envío un correo, me responden que los retiros del día 31 fueron cancelado. Qué puedo hacer ?
Hi, I see you have already registered a complaint, so this is your next step where our team will try to help you.
However, when you are withdrawing here for the first time, do you have a verified account ? Did the casino tell you why the withdrawal was canceled and the money was returned, but the history shows it differently ? It would be best to know the reason.
Did you play with any bonus ?
Let me know and hopefully we will be able to resolve your situation with you.
mi apodo de casino es Loss66888705
he sido verificado 
apuesta bdm de los resultados del historial 
Pagué pero no es así, el dinero no me fue acreditado. Dijeron que los retiros del día 31 fueron cancelados y eso fue todo.
Well, I see that nothing has moved and the casino is not trying to help you in any way.
However, I saw that Kristina wrote you back and she has some questions about the complaint so it would be good to write her back.
Just click on this link and reply. ⬅️
Besides, I was wondering if you have tried to contact the payment provider where the money is supposed to come to you, whether they see any transaction or not. Maybe you would have gotten some response.
Would you try that ?
Buenas noches, veo que este casino es una estafa, hice un depósito de 20€ hace más de 5 días, el saldo no ha entrado en la cuenta y estoy buscando mi saldo hasta el momento nada. La gente ni siquiera da respuestas.
Try to check with your payment provider, the fault could be on their side as well.🤷♀️ Which payment method did you use, if I may ask? Let us know if you have any news, please.
Pagué el servicio, como siempre lo hice en otras casas de apuestas, ayer me enviaron un correo diciendo que tengo que esperar otros 5 días hábiles. Hice el pago del servicio el día 11 y hasta el momento no he visto dinero ni nada. Nadie puede explicarme qué pasó. Voy varias veces al chat para hablar con ellos, la respuesta siempre es la misma y dicen que tengo que esperar a que digan algo.
Hello. Despite your expectations, I think Romi had a good idea when she suggested asking your payment provider. At least you would know there was or is no issue on your side. I have to say it's quite a delay, so obviously lack of explanation is not pretty helpful. Yet perhaps, the casino support is helpless too, waiting for their partner to come up with something solid. I hope it won't last much longer. 🤞🤞
In any case, let us know ho you're faring, please.
I won 800 dollars by placing bets and now I am stuggling to get the money from them .
I provided 2 sets of documents in 2 days.
To not be tempet to cancel the withdrawal I ve told them to exclude me for addiction and send all the funds.
When you say that you placed some bets, do you mean sports bets, please?
When exactly did you request the withdrawal, and have you provided all the requested documents already?
So, now your account is blocked due to the gambling addiction, and you wait for your winnings to be sent. Right?
I hope that it will be processed soon and will wait to see that everything goes well.
Placed some sport bets and provided them bank statement and transaction recipts.
This morning I ve messaged them on live chat support and the agent said that the docs were not event added to the case, I had to upload them for the 6th time in the chat and he said that now are added and I should get an answer today but I doubt that
That's really inconvenient and overly sounds like a very stressful situation, but at least the operator confirmed that the documents were added, which is always a necessary step and in many cases is also required for fulfilling the self-exclusion request.
I would assume you are now about to be verified; would you let us both know how it went, please?
Update:
So, hopefully, they really keep what they say. Right? 🤞
I hope that all will be ok
This looks good. What do you say?
Keep us informed, and hopefully soon the money will be in your account.
9 of April - I did not receive my withdrawal yet.
Tomorrow should be last day 
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En breve te redirigiremos al sitio web del casino. Debes esperar un poco. Si usas un bloqueador de anuncios, comprueba su configuración.
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