Hola Radka!
Respondí a la queja y gracias por este maravilloso servicio. ¡Esperamos que algo se mueva porque Bet365 no hace nada para arreglar la situación!
¡Muchas gracias por señalarme la sección fuera de tema! Ahora lo miro bien y si no hay un hilo de ciencia ficción.. bueno, quién sabe.. tal vez lo abra 😀 (¡espacio desde juegos como Mass Effect hasta los libros de Asimov!) Espero que también participes 🙂
Hi There!
Let's just hope that this is all just some kind of missundertanding and we will be able to sort it out soon through the complaint. 👍
I like the idea about whole new topic in this section!
(by the way: I'm about to read A. C. Clarke's " The Nine Billion Names of God, The Wind from the Sun" 🙂)
Hola Radka!
Respondí a la queja y gracias por este maravilloso servicio. ¡Esperamos que algo se mueva porque Bet365 no hace nada para arreglar la situación!
¡Muchas gracias por señalarme la sección fuera de tema! Ahora lo miro bien y si no hay un hilo de ciencia ficción.. bueno, quién sabe.. tal vez lo abra 😀 (¡espacio desde juegos como Mass Effect hasta los libros de Asimov!) Espero que también participes 🙂
Hello there again.
It's been quite some time so I come to check your complaint. Well, I was quite sure that a casino with a perfect reputation will collaborate with Adam in the end. I'm nearly shocked, and I believe that I can imagine how dissapointed you must felt. 😔
Are you going to try eCOGRA now?
Hola amigos yo abrí mi cuenta en bet365 asé 15 días el dí que la abrí ise un depósito y al dia siguiente quise ingresar y ya no pude me marcaba error de usuario o de contraseña les mandé muchos correos y te contestan con puras tonterías ingreso al chat en vivo y hago espera asta de 20 turnos y ya cuando me va a tocar me sacan de la página ya lo intente varias veces y les mando correo diciendo que si no me quieren aceptar por lo menos que me regresen mi dinero y no me solucionan nada sería bueno demandarlos pero no asen nada es puro perdida
de tiempo
Hello,
just to make sure I understand correctly: you crated an account, deposited, played and what happened then? What kind of error you get while trying to access your account? Any chance that you have previously submitted withdrawal request and your account is under verification maybe?
What information have you received from the casino?
Hello guys.
3 days ago i just made a bet365 account, but i put cash from my girlfriend's bankcard (because my card is unavaible now) who is 17years old. (i didnt know that i cannot pay from other people's card) and i get blocked for this.
I am over 18, I just sent my drivinf license and everything, do you guys know if i could get a withdraw and start a new acc from my card or i just lost all the money?
Hello,
this was a very unfortunate step, never use someone elses pament method.
I would explaint to the casino first, do not register new account, because it would only look suspicious. Try to ask the casino for advice.
Let us know how it went
If you have already contacted the customer support teams and have not received a response, it may be helpful to check the company's website or social media pages for any updates or announcements regarding their support response times. Additionally, you can try reaching out to the company through alternative channels such as phone or live chat support if available.
If you are concerned about the amount of money in your account, it may be best to contact the company as soon as possible to ensure that your issue is resolved in a timely manner.
Overall, I recommend continuing to reach out to the company's customer support teams and exploring alternative channels for assistance until your issue is resolved.
Hey there!
It has been a couple of months since you shared your problem with us. I'm just wondering how did it end up...
🙂
Buen día
Me uní a bet365 y soy apostador deportivo
He realizado todas las verificaciones de documentos, etc., y mi cuenta ha sido activada.
Ahora he pagado una suma bastante considerable y ya no puedo acceder, leyendo el error LL01, y sin haber recibido ninguna comunicación por correo electrónico!!!
Chateo y me dicen que mi cuenta está suspendida para revisión y que no pueden dar más información ni tiempo.
¡He pagado una suma considerable y no acepto que sea 'bloqueado' unilateralmente si ya se me han hecho cheques!
como procedes
Unfortunately the casino has right to close your account temporarily or permanently. Of course, they shouldn't close your account permanently if you have some remaining balance there and you did nothing wrong. Those checks are pretty common and there's not much you can do about it.
If I were you, I'd come to ask them about the current status once or twice per week to make sure that they'll speed up the process a bit. That's all you can do I'm afraid.
Bueno, eso es basura y me comuniqué con el soporte por chat de la misma manera, solo que me registré como nuevo cliente y me dio el mismo error y me dicen que tu cuenta está bloqueada y que no podrás usar los servicios de bet365 ahora ni en el futuro. no podemos darte información por qué también les escribí ya que tus jefes no te dan información y sus clientes me dicen que vaya a la dirección especificada con la que me registré y me denuncie y si sabes algo y lo esconden vienen y tu y su madre discuten con ellos
Perhaps you were identified even under the second account (which, incidentally, is a very unsafe conduct and a violation of the agreements), and your account was reported.
In one way or another, it sounds like you could use some assistance, and I would like to know the specifics of what transpired in this casino. Would you please help me with that?
¿Cuál fue la segunda cuenta señora? Le explico que soy un cliente nuevo, esta es la primera vez que me registro en este sitio y me bloquearon la cuenta 2 minutos después. Menos mal que no hice un depósito porque los habría demandado en ese momento.
Hello.
I'm talking about the casino accounts. I'm trying to demonstrate what might happen to you.
Could you also respond to that, please?
"In one way or another, it sounds like you could use some assistance, and I would like to know the
specifics of what transpired in this casino. Would you please help me with that?"
Can you just go deeper with the description of the state of things between you and the casino? The more details, the better. 🙏
No lo es
Hi, could you please describe your situation or something you would like to talk about. This didn't tell me much. Do you also have a login problem ?
Me sucedio lo mismo con ese error y en el chat en vivo esos mamones de soporte me dijero que si queria desbloquarla me cobrarian 50 dolares de mi saldo. No entiendo porque me van a descontar si nunca cambie la contrasena. Son unos pendejos. Envie un correo haber si por ese medio me dan la misma respuesta o me dicen la razon por la cual me quieren restar 50 dolares por el desbloqueo.
Hey there.
Even though I'd like to avoid jumping into conclusions, this sounds very weird to me at best! I'm certainly not familiar with all the details; even so, I still think it would be good to capture screenshots of such odd suggestions the casino made and use them in the complaint. Perhaps there is a resonable explanation, but still, if the casino has nothing to hide, they would be interested in clear explanation - what do you think?
Are you familiar with the free-of-charge complaint feature we offer to players?
This guide 👈 should cover the basics.
There is one thing though: this particular site seems to ignore palyers complaints completely.
On the other hand, it might still be worth trying. Perhaps they will change their minds. Well, I'll leave that decision to you.
Hey guys I had a LL01 error as well. They have locked me out of my account. Looking at these comments, where people have send documents and it has been 7+days and still no response from Bet365 team just sounds mindblowing to me. I had 17K in this account, so the anxiety is really getting the best of me right now
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