simply 3x in a row they refused the payment and not the full amount, max bet is 1eur. do not respond to email. scum alert...
whether someone had similar experiences with them, there were problems before, but they continued to pay for some time, the truth is they need 3 days to release the money alis ad immediately refuse requests and no longer respond to emails.
Hello, I can see no complaints against this casino, plus their reputation is very good, you can check here.
Just to cover the basics: your account has been fully verified, right? For how long do you wait for the winnings now, please? Did they provide any reason before they stop responding to you?
that the account was verified, there were maybe 15 withraws, at one point they refused my payments but they apologized as soon as I sent the mail, they said that there was an error in the system. after that I get paid again for 1 month, but now they automatically refuse payments, without any explanation or response to the email. I wait 7 days for an answer. I didn't use any bonuses. since my maxbet is 1eur it is obvious that they do not want me to play with them anymore.
I have a new request for withraw, now it is not rejected automatically, I report that it passed, maybe they are not scum after all.
To me, it seems like they have an insufficient system. Well at least the withdrawal is pending status now, let's see what happens next. Hope they will sort it out, keep us posted.
still pending...
Well, at least it is still visible there... However, it does not get much joy at the moment.
After 8 days no answer still pending
You should consider submitting a complaint. So our complaint team can take a closer look. If you like to do it, please use this link: https://casino.guru/complaints
i see case is opened, i can not writte anything in that thread.
There's no complaint submitted under your email address.
I found this case: https://casino.guru/bet7-casino-player-s-struggling-to-withdraw-his-winnings
and I believe it's your case. In order to reply, you need to log into an email account that is associated with the user "marko". You'll find an email there with a link. When you click on it, you'll be able to reply to that complaint.
The problem is that you're currently logged in as another user so you can't react to that complaint.
yes, I logged in once via email once via facebook, now I put a nickname
I can see that. You'll be able to reply to the complaint if you stay logged into this account 👍
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