Querida Radka, Lo que estoy pasando con ellos es increíble, acabo de recibir este emil...
Querida Ramona,
Esperamos que este correo electrónico lo encuentre bien.
Le enviamos este correo electrónico desde el equipo de protección de jugadores de CrazePlay.
Como operador con licencia, estamos obligados a realizar ciertas comprobaciones en todas las cuentas de los jugadores para garantizar que proporcionamos un entorno de juego seguro y que cada uno de nuestros jugadores disfruta de los más altos estándares junto con un juego seguro y justo.
Hemos revisado su queja y nos gustaría informarle amablemente que, después de nuestra investigación, le reembolsaremos el pago de 320,00 €.
Desafortunadamente, después de varios intentos de reembolsarle mediante transferencia bancaria y Skrill, aún no pudimos enviarle sus 320 €.
Nos complace reembolsar el dinero a un IBAN de un tercero solo en esta ocasión, podría ser una cuenta bancaria de un amigo o familiar mayor de 18 años (no proporcione el IBAN de Santander o Danske)
Para procesar este reembolso, necesitaremos recibir lo siguiente para verificar el método de pago:
Extracto bancario de terceros: el documento debe enviarse en el formato PDF o en papel original, sin filtrar las transacciones.
Utilice el enlace en el siguiente correo electrónico para cargar sus documentos; asegúrese de que la información necesaria esté claramente visible para evitar demoras durante la verificación.
Una vez que se haya proporcionado el documento solicitado, nos esforzaremos por procesar su pago lo antes posible.
Si tiene más inquietudes, preguntas o comentarios, no dude en ponerse en contacto con nuestro equipo de atención al cliente.
Atentamente,
El equipo de protección del jugador
Casino Craze Play
Claro que lo hice de inmediato a través de mi hija, no es como lo ofrecí hace semanas si no era posible a través de mi hija, ella dijo que no Mmmmm, es una barbaridad que mi hija tenga que explicarse para que yo obtenga una ganancia y no cómo siempre escriben un reembolso, mi victoria, ahora, por supuesto, estoy esperando nuevamente, todo debe verificarse nuevamente primero, todo es simplemente increíble.
Te mantendré informado
Atentamente
chabola
Dear Radka, What I'm going through with them is unbelievable, just received this emil...
Dear Ramona,
We hope this email finds you well.
We are sending this email to you from the CrazePlay Player Protection Team.
As a licensed operator, we are required to carry out certain checks on all player accounts to ensure that we are providing a safe playing environment as well as making sure that each of our players are enjoying the highest standards along with safe and fair gameplay.
We have reviewed your complaint and would like to kindly inform you that following our investigation we will be refunding the payment of €320.00.
Unfortunately after several attempts to refund you via Bank Transfer and Skrill we were still unable to send your €320.
We are happy to refund the money to an IBAN of a 3rd party just on this occasion, this could be a bank account of a friend or family member over the age of 18 (please do not provide Santander or Danske IBAN)
In order to process this refund, we will need to receive the following in order to verify the payment method:
3rd Party Bank Statement - The document shall be submitted in the original PDF or paper format, without filtering the transactions.
Please use the link in the next email to upload your documents; make sure that the necessary information is clearly visible in order to avoid any delays during verification.
Once the requested document has been provided we will strive to process your payment as soon as possible.
Should you have any further concerns, questions, or comments, don't hesitate to contact our Customer Service Team.
Sincerely,
The Player Protection Team
CrazePlay Casino
Of course I did it immediately through my daughter, it's not like I offered this weeks ago if it wasn't possible through my daughter, she said no Mmmmm, it's outrageous that my daughter has to explain herself so that I get a profit and not how they always write a refund, my win, now of course I'm waiting again, everything has to be checked again first, it's all just unbelievable.
I'll keep you posted
Best regards
shanty
Liebe Radka,Was ich mit denen durchmache ist unfassbar,habe gerade diese emil erhalten...
Dear Ramona,
We hope this email finds you well.
We are sending this email to you from the CrazePlay Player Protection Team.
As a licensed operator, we are required to carry out certain checks on all Player accounts to ensure that we are providing a safe playing environment as well as making sure that each of our players are enjoying the highest standards along with safe and fair gameplay.
We have reviewed your complaint and would like to kindly inform you that following our investigation we will be refunding the payment of €320.00.
Unfortunately after several attempts to refund you via Bank Transfer and Skrill we were still unable to send your €320.
We are happy to refund the money to an IBAN of a 3rd Party just on this occasion, this could be a bank account of a friend or family member over the age of 18 ( please do not provide Santander or Danske IBAN)
In order to process this refund, we will need to receive the following in order to verify the payment method:
3rd Party Bank Statement - The document shall be submitted in the original PDF or paper format, without filtering the transactions.
Please use the link in the next email to upload your documents; make sure that the necessary information is clearly visible in order to avoid any delays during verification.
Once the requested document has been provided we will strive to process your payment as soon as possible.
Should you have any further concerns, questions, or comments, don’t hesitate to contact our Customer Service Team.
Sincerely,
The Player Protection Team
CrazePlay Casino
Natürlich habe ich das sofort gemacht über meine Tochter,ist ja nicht so das ich dies schon vor Wochen angeboten habe ob es nicht über meine Tochter ginge,wurde verneint Mmmmm,unverschämt ist das meine Tochter sich darlegen muss,damit ich Gewinn erhalte und nicht wie die immer schreiben Rückerstattung,ne mein Gewinn,jetzt warte ich natürlich wieder, muss ja wieder erst alles geprüft werden,einfach unfassbar das alles.
Ich werde dich auf dem laufenden halten
Liebe Grüße
Shanty
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