Hello,
I have done several million dollars of volume on a cryptocurrency casino in the past few weeks. It is a well known one, but I don't want to slander them yet if it is innocent. I have had withdrawals worth hundreds of thousands of dollars successfully processed within minutes or a day or two so far.
My most recent withdrawal has been pending for almost a week and when I ask support, they give me generic responses and tell me to me patient. I ask them for a timeframe when I should expect to hear back or get my withdrawal and they just say the team will get to it. Nobody ever gives me a real answer, and I need access to my funds.
How long should I wait before taking action? What action should I take? As a note, I am still receiving rewards from my wagers this month and I am able to successfully withdraw them with no problems. I think those amounts are auto withdrawals, where this one is a manual one.
Maybe I have nothing to worry about, but I don't like having so much money tied up in an online casino with no explanation of the delay.
Any insight or advice is appreciated.
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