Hello,
as far as I can see the complaint team is working on the issue via your recently submitted complaint, so I hope that it will bring up some results.
What you described sounds just like a nightmare, furthermore this casino has not been reviewed yet and listed on our website, so the reputation it will gain from the data team really makes me curious. 🤔
I moved your posts to a single thread because all are about the same problem.
First, we need to find out where or whether this casino is licensed. Then we can advise to which official authority you should send the official complaint. So for now, just be patient and give the complaint and the data team some time to do their job.
I'll let you know when the review is done 🙏
Hand Of Luck casino.
They allow deposits from different providers such as Visa, but when you try to make a withdrawal through that payment method, it does not allow it because you can only do it through Mastercad or Bitcoin.
Also, I am a Spanish citizen and according to the terms and conditions in this casino, we are not authorized to play, however they let me open an account, play, bet and deposit, my fault for not reading the terms and conditions on time, but they also allowed me to.
BE CAREFUL.
I played in their casino and they accepted my money, even though they say that they would take the necessary measures in case a player of Spanish nationality participated in games inside the casino. I requested a refund of my money, sticking to this rule and they refused since they say that all the responsibility is mine.
Hello,
mind my previous reply here - I can see this is an almost identical post, but the complaint is only about the Yoummy Wins.
Do you usually play in casinos that do not accept Spanish players I wonder?
Allow me to quote here:
"Therefore, I would like to emphasize, that we investigate further and help only those players, whose funds (or winnings) have been confiscated due to being from a restricted country. Nevertheless, it doesn’t seem that this is the case here, but feel free to correct me if I am wrong."
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