That's not even true. I would have liked to explain more but I didn't get the chance. I would have specifically provided more information about our conversation with the casino. I explained these things when I tried to reopen the case, but it still wouldn't be reopened.
You dont even ask any information from casino about my case? ...which feels strange.
I still have have chance, one website who try to help and keep asking this from casino.
I get what you're saying, but as I and my colleagues said, accusing caisno or anyone else of doing something unfair requires proving your point. The way I understand it, the reopen request didn't provide sufficient evidence. That's literally all.
To be utterly concrete, we do not need details about the conversation—we need to see the conversation firsthand from the player. I'm truly sorry, but it has always been like this.
Without such proof, each casino's management may easily say that no such conversation exists; the only possible response without proof would be, "Are you certain?" As you can see, such situations are designed to fail. I'm not opposing you, but I'm quite familiar with the process, and I can assure you that my colleagues are particularly interested in such cases because, as the player said, we have spotted far too many spontaneously reopened accounts this year, and they really care to investigate anything associated with responsible gambling.
