hace 9 meses
Okay. So seems fair casinos can change rules whenever they want to. Basically you say here that they can change The rules how they like to. Seems legit.
Reopen blocked account (página 3)
hace 9 meses
No, this is not what I said.
I said that Casino Guru follows some standards that we apply to each situation, which are carefully investigated with the player; the rest depends on the situation, and we can't punish casinos for something that is industry standard because they all do the same. We try to find a reasonable balance. Operators won't change their practices just because we ask them to do so politely.
Such general statements are hardly fair, so I prefer to avoid such an approach if you don't mind.
I'm sorry that compulsive players have to deal with such matters; I really am.
hace 9 meses
So where these standards comes from? Like i said that for example reopening an addiction self-excluded account isnt denied? Or at least not under MGA, Estonian, or curacaon
hace 9 meses
In short, those Casino Guru standards were created when our specialists came up with the Fair Gambling Codex for both casinos and players. We aim to perceive the situations from both sides.
https://casino.guru/fair-gambling-codex-for-casinos#self-exclusions
Concrete time frames emerged when resolving the initial complaints and then comparing the real-life cases with industry standards, as far as I know.
hace 9 meses
Could you please explain why this site says that self-exclusion removal should never be done If it has Been done flr gambling addiction reasons? When in reality this is totally allowed thing to do.
Actually it isnt based under any rule.
hace 9 meses
Still it feels like you are more on the side of the casinos than the players. The casino that robbed my money by reopening my account and has received a rating from the reviewers. "Bad" is still rated "high" by the casino guru! And the casino's evuews negative comments you don't mention anything about reopening accounts against players will??
Least you could do is at least correct that ranking. For some reason, the players' experience and the casino guru's experience are not on the same level with some casinos...
hace 9 meses
Guys,
Just having a read through this thread and to be honest I’m very shocked at what you are all complaining about.
The only person responsible for reopening a blocked account is yourself. Regardless of whether or not you blocked it for gambling problems. The person that reopened it is you and only you. The casino didn’t force you into opening an account with them that you had already blocked.
Why would you think you would be entitled to recover money that you having willingly lost yourself.
I myself have been through severe gambling problems for many years and thankfully I am now gamble free.
Your energy should be focussed on addressing why you decided to try to gambling on a site that you had previously blocked yourself from and not focussed on claiming back money that you lost.
The blame for this lies strictly with yourself. Until you can accept this you will always remain in the circle of addiction. Blaming this or blaming that isn’t productive.
Anyway this is just my opinion on the matter. I dislike today’s approach of.. ‘oh my account was blocked and it was reopened when it shouldn’t of been, so I will claim a refund’
It isn’t the way to beat this illness.
hace 9 meses
Personalmente, no me gusta que la gente piense que su propia visión es la única correcta. Cada persona es diferente. Aunque creas tener razón, ¿por qué? Deja que cada uno haga lo que crea mejor. No eres mejor que nadie, todos somos iguales.
¿Por qué crees que no deberíamos intentar cambiar las cosas, aunque no lleve a nada? ¿Qué tienes que perder con querer un modelo que te permita ser baneado de por vida de los casinos en línea si quieres? Ahora mismo hay reglas en el mundo, y creo que las reglas son, en general, algo bueno.
No existe otra adicción en la que puedas tomar tu teléfono y perder todas tus posesiones con sólo presionar un botón.
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hace 9 meses
Me sorprende muchísimo cómo la gente solo ve su propia manera de hacer las cosas y cree que es la única correcta. ¿Quién dijo eso? Al menos acepto la forma de hacer de cada uno, y no me corresponde decir cuál es la forma correcta de vivir, porque no puedo saberlo.
Una forma maravillosamente ofensiva de juzgar a quienes quieren pensar diferente y están interesados en cambiar lo que consideran incorrecto. Nada cambiará jamás si simplemente lo aceptas todo y no abordas los problemas.
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hace 9 meses
Dear all,
I decided to write a single post for all of you since you appear to view every related matter the same and also because I partially lost track of every so-called question I have received here thus far. I'm sorry, but it is quite overwhelming for me. In my opinion, we have reached a mutual understanding for open discussion. Let me try to say a few things and then I'll leave you to share this thread without my interference.
Addicted players are not common players; thus, here come the different opinions, views, interpretations, and assumptions, whatever you prefer to call them. I believed that much is obvious.
I hope you don't mind my honesty, but Safety Ratings are based on analyses targeting players who have no problem playing in casinos in the first place. We do not compose special ratings for such delicate yet not that often appearing situations. Despite knowing you are not going to like this, addicted players should, in my opinion, focus on not playing in casinos. No terms or regulation requests coming from MGA will help you the moment you feel like losing control if the casino does not offer a panic button.
Once the damage is done, however, Casino Guru simply tries to find balance between terms, their interpretation, concrete situations, and both sides' approach. We regularly hold calls to discuss such cases, as they are not always clear-cut.
I completely understand your expectations, but your own experiences, as you've already mentioned, clearly demonstrate that everyday practices don't always align with every term or regulatory requirement. Therefore, my colleagues don't rely solely on theoretical rules when considering and resolving your cases. Instead, they strive to help you understand how things really work to avoid encountering similar situations.
Of course some operators pay more attention to responsible gambling; some just don't. Example: playing in a smaller international casino with a chatbot is not a very likely good place for struggling players. Expecting all casinos to address email requests within a few hours or during weekends also does not count as usual. Self-exclusion without mentioning the addiction is not considered a specific request, but we try to educate casinos to hunt for details, asking the player further. I'm sorry; this is the reality you play in.
I hope you won't be too upset, but this is the current state of affairs.
Wish you all better days.
ResponderCitar1
hace 9 meses
The point was that casinos offer players tools to control their gaming, either by limiting their gaming or closing their account completely. Sounds good and the majority of casinos also respect the decisions that players make.
Unfortunately, some casinos do not respect them and maximize their profits by canceling the requests made by players without the player's consent.
This was not case about the player's own re-opening.
Of course, it is the player's fault for continuing to play at such a casino. Thats is fair and you are right.
What really worries me is that Casino Guru and people like you show the thumbs up to these rogue casinos and point the finger of blame only at the player who trust these gambling tools.
hace 9 meses
Nowhere in my post did I say my way was the only way or that I am better than anyone else.
hace 9 meses
I certainly don’t show my thumbs up to any casinos whatsoever.
I have been on Gamstop in the UK for many years. I don’t gamble anymore on any casino.
I have fell victim to the rogue sites on many occasions and lost huge amounts of money.
Self exclusion worked for me to initially break the chain. Even on the rogue casinos, when I stated gambling addiction as my issue I was instantly blocked. So I don’t understand how people can reopen closed account for this reason.
Maybe things have changed since I last used them.
But like I said I never once was able to reopen a closed account. I did try many times. As and addicted player would do
hace 9 meses
Claro.
Esa no es la manera correcta de superar esta enfermedad.
Creo que esta frase que dijiste descarta claramente otras opciones.
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hace 9 meses
Así que claramente las prohibiciones te han funcionado, como debería. Desafortunadamente, muchos casinos han reabierto mi cuenta, a pesar de que me prometieron una prohibición de por vida debido a mi adicción al juego. Esto es precisamente lo que intento cambiar para que no sea posible. El único propósito no es recuperar los depósitos, sino evitar que se realicen depósitos en casinos donde te han prohibido el acceso de por vida. La adicción al juego puede incluir recaídas y, en mi opinión, dice mucho de la moral del casino que aprovecha ese momento para ganar dinero. Me refiero específicamente a situaciones en las que el casino sabe que la persona es adicta.
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hace 9 meses
Sorry I’m confused at to what you are trying to get at here.
What works for one person clearly doesn’t work for the next. That is simple logic. I think you took my words too literally.
The statement I made about it isn’t the right way to go about it is factual. If you don’t agree then that is your prerogative.
You don’t need to come back and try to attack my character.
I have beaten this addiction and know how hard it is to do that.
I also know how destructive it is and how it destroys all aspects of your life.
My intention is to try to help people by using my experience of the addiction.
I couldn’t care less about what casinos do and don’t do.
Life is better without them in my opinion
hace 9 meses
Nunca te he atacado. Es una lástima que lo percibas como un ataque cuando alguien defiende su punto de vista.
Sí, yo mismo he tenido experiencia con la adicción al juego, tanto a nivel personal como en mi círculo cercano. También he presenciado el fin de una vida; la adicción al juego fue un factor importante. ¿Habría querido que a esa persona le prohibieran la entrada a todos los casinos y que intentara vivir de esa manera? Sí, lo habría querido; tal vez aún estaría vivo.
Me interesa establecer normas más estrictas para los casinos. Lo único que perjudicaría a los casinos sería que habría normas más estrictas, y la ludopatía conllevaría una prohibición de por vida del casino.
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ResponderCitar1
hace 9 meses
I don't know if it's unclear how the reopening happened, but my own case was that I asked to close my account at the casino and the casino asked for how long. I asked for permanently. Casino confirmed by email at my account is closed and i can reopen if i want.
After that, of course, I didn't ask the casino to reopen my account, the casino did it itself and continued to send ads after few months.
My mistake was that I played at the casino and only after losing money, i check that when i last time play here.. and realize i shouldn't even have access to this casino anymore.
In one exactly similar case, the casino agreed to pay the player's deposit back. In my case, Casino Guru rejected the complaint.
hace 9 meses
Yet you come off as condescending. Seems like you think you are someone who is more enlightened and knowledgable of this situation and concern. Quite frankly, you're brushing off real problems as nonsense.
You mentioned Gamstop which is effectively a Stop-button that lets you block all gambling sites with no option of reversal. If this system was available in, for example, Finland, where me and the majority of the other people in this thread are from, we would not be having this discussion. As it stands, a Finnish national license if in the works, which will be rolled out in 2027, and which will feature a Stop-button much like the British national one, and will surely affect gambling addicts positively. Furthermore, the government will force banks licensed in Finland to block outgoing and incoming transactions to casinos not licensed in Finland. All of this is great stuff,
however:
To understand why the (Finnish) people in this thread are concerned, is due to the fact that this change has made casinos panic and open up accounts that have been closed due to self-exclusion in the hopes that Finnish players give their final legal push of earnings before 'borders close'. Finns are a huge cash cow to casinos, considering that 2,5 mill. Finns gamble weekly. That's roughly 70 percent of the adult population. Furthermore; gambling-related problems are a huge concern in Finland, given the fact that Veikkaus, the government-run gambling company, has a pretty saint-like picture due to it funding sports, arts and culture in Finland. Hell, our premier soccer league bears the name of the government run gambling company. So obviously, before a strict Finnish license appears, the gambling companies that know the license will be too expensive or otherwise unobtainable will break even the MGA rules (this has been an increasing problem as well; MGA casinos opening accounts closed due to self-exclusion) to milk Finnish problem gamblers out of their money. It's lucrative.
Saying you don't care what casinos do or don't is pretty much like saying you do not care if they take responsibility when someone has begged to be excluded due to their problems isn't, and offs themselves due to the financial loss and extreme psychological pain.
As long as we don't have Stop-button the casinos have a responsibility as well. That's a hard fact and playing the part of an enlightened all-knowing Jesus won't change it. Relapsing is part of a gambling problem, so are unbearable urges. As an alleged problem gambler you should know as much.
Sorry if I come off as rude, but to be fair, so do you.
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ResponderCitar2
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