ForoQuejasHELP needed - Getwin casino

HELP needed - Getwin casino

hace 2 años de mb1000
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3199 visualizaciones 14 respuestas |
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hace 2 años

Hi. Desperate for help with an issue with Getwin casino.


Been playing on site for 6-8months and no issues. been paid several times and biggest payout £1700. Had a good run at the end of june and had 2 pending withdrawals, £3400 and £2400. Sent email chasing it, was given the usual reply saying payment will be processed once game play data is received from provider. had sent this response in past and had been paid Played on the 29.06.22 whilst withdrawals were pending. on 01.07.22 they blocked my access to account, no response to previous emails at all! I have not breached any TC's and wondering if there is anything I can do at all?


many thanks

mb1000
hace 2 años

I'm sorry you picked up such an unlicensed casino - not mentioning the UK license.

There are many scenarios and possible reasons why the casino blocked your account, but without a response from the casino - we can all only guess.

I would advise you to submit a complaint, but again we would definitely need to know what is happening with your account now, so in case the casino chooses to ignore us, we'll be unable to help.

Well, it's still better than nothing I guess.

I wish I had a better solution but unlicensed casinos are practically untouchable.


Radka
hace 2 años

Hi,


Thank you very much for getting back to me. Still no response to any emails, not even a reason as to why they blocked access and not processing withdrawal.


Would appreciate any attempt and you time if you could contact them. Its a guge long shot ! My username is my email.


Many thanks

mb1000
hace 2 años

Hello,

we can't start with the complaint just now, I'm afraid.

First, you must submit your complaint - just click this link:

https://casino.guru/complaints/create

You can copy and paste your first post concerning this issue, it contains useful information. Feel free to add emails or screenshots - if you have any.

After that, the Complaint Team will review the issue and get in touch with you. Sadly, there are lots of players asking for help, and the whole Resolution Center is overwhelmed now.

So I ask you kindly for a bit of patience.



hace 5 meses

Hola , quisiera saber si pudiste retirar dinero de get win !! Ya que tengo 30,000 dólares ahi y no se cómo retirarlo , pudieras ayudar porfa

hace 5 meses

file


asi me sale siempre

gamboapulidoj
hace 5 meses

Hey, what seems to be the problem please ? According to the screenshot I can see that everything that is needed is described there, so I probably wouldn't play and wait until the money is gone or until the fee is deducted. I suppose it could take some time to get the money and we give casinos 14 days to resolve the withdrawal. 

However, if nothing changes and you don't receive the money, then you can open a complaint, but I think I would still try to hold out. 

Anyway, how long have you been waiting for the money ?

hace 5 meses

Hola buenas , llevon 3 días esperando el retiro del dinero , según en la captura de la pantalla, logro entender que tengo que depositar el 10 % de lo que retiro !!!! No se si tú me puedes ayudar a entender !!

gamboapulidoj
hace 5 meses

Yes, and it was still the weekend so I would be patient. As for the 10%, my understanding is that the fee is deducted from the amount you withdraw, i.e. $1000, so you don't have to do anything to make the withdrawal successful. 

However, if you have any questions, I would definitely direct them to the casino support and they should be able to advise you or give you guidance if you don't understand something. 👍

hace 5 meses

hola , conocerás o habrás jugado en esta casa de apuesta , ya que no se si es fake ??? y muchas gracias por tu ayuda de verdad

file

hace 5 meses

Hola , habrás jugado o as escuchado sobre esta casa de apuesta , GETWIN1.BET ES RUSA ESPAÑOLA

gamboapulidoj
hace 5 meses

Hello. You will find all the information about this casino over here, where our team prepared prepared a full review of it. It looks like the casino operates without an official license, and only 2 users wrote about their experience there. If you look at their safety index, well, it is not good at all, in my opinion.🤷‍♀️

Have you gotten any updates regarding your withdrawal, perhaps?

hace 5 meses

Hola Romi,

Tengo exactamente el mismo problema".

Como usted dice, el retorno de la inversión no es bueno. Lamentablemente no pude ver la reseña, pero creo que este casino es un casino que no pagará las ganancias.

Lo más probable es que sean estafadores.

Estoy intentando retirar una cierta cantidad y tengo curiosidad por ver, después de haber pagado el 10% hoy, si se pagará la cantidad, pero no lo creo.

Atentamente

Traducción automática:
hace 5 meses

Actualización 2.0

Lo deposité, pregunté si podían comprobarlo y luego la respuesta fue que había apostado en juegos dudosos y por eso se detuvo mi retiro.

Eso es bastante sospechoso, pero se pone aún peor.

Dijeron que podía obtener el estatus VIP y que en las próximas 24 horas me pagarían todo el dinero (que supuestamente gané mediante apuestas dudosas).


En resumen, puedes decir: ¡aléjate! Absolutamente no te registres, es sólo una estafa.

Traducción automática:
joel01machill
hace 5 meses

The whole situation doesn't look right to me at all. Sorry about that. I would suggest moving on to a safer casino if I were you.

Unfortunately, our complaint team probably won't be able to help in this case, as the casino is not willing to communicate with us at all.

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