Hola queria comentarles que mi cuenta de Mystake a sido bloqueada luego de hacer un retiro de dinero que nunca llego, mi cuenta esta verificada, el dinero ingresado a la cuenta fue mediante binance, querria saber alguna respuesta del porque este hecho y si hay solucion ya que era la primer transaccion de 80dolares
Hello,
I'm sorry but I can't tell you the reason, maybe your account is under some investigation now. I'd ask the casino. If somebody closed your account you should be told the reason.
$80 was deposited, please?
Anyway, try to ask their live chat or use this email: Support@Mystake.Com
This is a decent casino so I expect you'll get some explanation.
Let us know what you learn.
Buenos dias, si este es el correo : support@mystake.com ,he mandado un correo hace 5 días y aun no tuve respuesta ,confirmeme si el correo es correcto, y puedo explicarme como puedo solicitar un chat en vivo, se lo agradeceria
Hello,
Sadly, I thought that this email won't help you much.
Anyway, to enter the chat just click on the blue "message" symbol in the right lower corner and fill in the form to start the chat:
Let me know if you managed to get in touch with the staff, please.
Si, pude ponerme en contacto y les comente y me dijieron que espere a que su grupo de ayuda me responda, así que tocara esperar, igualmente muchas gracias
Hello,
that's good.
If you happen to have a problem, just come back here and let us know. I hope it will be alright. 😉
Hola, me comunico con usted nuevamente para ver si puede ayudarme con este problema que aun sigue sin resolverse, desde hace 6 meses que siempre me siguen diciendo que su equipo va a verificar mi problema, que tenga paciencia, pero ya fueron 6 meses! Como va la cosa prefiero un reembolso de mis 20 usd
If you problem still persists even after 6 months, have you considered submitting a complaint on our website?
lo he considerado, si presento una queja en que ayuda a mi caso?
Well, without a complaint, there is no case.
The process is quite simple, if you need help - like I believe you do now, submit a complaint here and a member of our complaint team will be assigned to it and will try to investigate the matter. If you do not submit a complaint, no actions will be taken. Kindly acknowledge that this is a forum, we're just chatting here, not solving any complaints. 🙂
hola , ami tambien, mi cuenta tambien fue bloqueada sin ningun motivo
Hello and thank you for your post. I have seen that you've opened a complaint here with our team, which was really wise. They will surely do their best to help you out as much they can. It is of course not entirely in their hands, as the casino needs to show up their will, I could say, to cooperate. From your complaint I can understand that no one has explained to you why actually they have blocked your account. This could be taken as not very responsible from the support, one could say, even though it is quite often a way the online casinos work whenever comes to additional checks or some kind of investigation. For now, there is unfortunately nothing much to do, just to wait for any updates from our complaint team, or even, hopefully, from the casino. If you have got any new information regarding the case, please let us know 🙏.
hola romi, queria saber si podrias ayudarme ya pasaron 6meses y todavia no recibi actualizaciones del casino, que puedo hacerr? ustedes rechazaron mi queja porque se trataba de apuestas deportivas. Pero se supone que todas mis ganancias fueron legales. Aposte bien no entiendo. ayudame
Hello. I'm sorry that we had to reject your complaint. We don't have a branch dealing with sports betting yet, but I can suggest three websites that do:
https://www.bookmakers.bet/submit-a-complaint/
https://www.top100bookmakers.com/contact-us/
https://www.sportsbookreview.com/sportsbook-complaint/
I hope they will be able to help you with your issue. Please understand that we wouldn't be able to advise you correctly as we don't have enough insight on sports betting, and we wouldn't be able to competently judge all the pros and cons.
Please let us know whether you're able to find any solution to your case.
Cursos educativos, profesionales y gratuitos para empleados de casinos online que tienen el objetivo de hacer un repaso de las buenas prácticas de la industria para mejorar la experiencia del jugador y ofrecer un enfoque justo de los juegos de azar.
Hemos puesto en marcha esta iniciativa con el objetivo de crear un sistema global de autoexclusión que permitirá que los jugadores vulnerables bloqueen su propio acceso a los sitios de juego online.
Una plataforma creada para mostrar el trabajo que llevamos a cabo para hacer realidad una industria del juego online más transparente y segura.
Un proyecto ambicioso cuyo objetivo es celebrar el trabajo de las empresas más responsables del mundo del iGaming y ofrecerles el reconocimiento que merecen.
