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Pago con problemas de Cashwin

hace 2 meses de dkqsrvtj55
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hace 2 meses

¿Es el sitio Cashwin un sitio seguro y de buena reputación? Tengo la sensación de que no me van a pagar el dinero.

Traducción automática:
dkqsrvtj55
hace 2 meses

Hi, according to our safety index I would say that the casino is pretty good. 

As for your withdrawal, how long have you been waiting for it ? I've seen that the casino hasn't had any complaints that they haven't resolved yet and we're giving them 14 days to solve the whole process including sending the money. So if that doesn't happen, you can update me and our team will try to help you. 

For the time being, I would not be sceptical and ask what stage your withdrawal is at.

Jaro
hace 2 meses

Hola, como ya me temía, todos mis retiros fueron cancelados y rechazados, dos veces por 1000€ y una vez por 309,20€. La razón fue que los documentos estaban incompletos y que supuestamente todavía tenía que gastar 1476€, pero pagué 1100€ y listo jugué y gané, ¿pueden ayudarme? No voy a volver a arriesgar 1.476€ y acabar perdiéndolo todo

Traducción automática:
dkqsrvtj55
hace 2 meses

Well, it means that you are still not fully verified in the casino because the documents are incomplete. Did you send them what they needed or what was the issue ? You didn't add something you were supposed to? 

As far as you still have to spend the mentioned amount, is it some kind of wagering on the deposit that you have to fulfill ? Or is it a wager on some other bonus ? 

Either way, since you have an open complaint, our team will try to help you, so we'll see how it goes. 

If you have an update, let us know. 

hace 2 meses

Ya he cumplido con todas las condiciones de venta, los términos y condiciones establecen que el dinero depositado debe jugarse con una cuota mínima de 1,50. Lo hice con una pequeña pérdida. Ahora quería que me pagaran el dinero, pero constantemente se crean nuevos documentos, que he enviado varias veces. Creo que simplemente me están demorando hasta que pierda todo el dinero, pero no lo haré. Necesito ayuda sobre como proceder

Traducción automática:
dkqsrvtj55
hace 2 meses

What documents does the casino keep asking for from you and what do they not like about the ones you send ? 

I see that your situation is related to sports betting, so it's not the best, because we at Casino Guru don't deal with this kind of stuff, because we don't have experts in it. 

So we'll see how it turns out, but I hope that when you complete the verification successfully, you will be able to withdraw the money. 

Jaro
hace 2 meses

Ya estoy verificado. Quieren una captura de pantalla de mi transferencia a su casino, pero la captura de pantalla no muestra todos los datos en una sola imagen. Quieren mi nombre, IBAN, fecha, importe, destinatario, pero no cabe todo en una sola imagen

Traducción automática:
hace 2 meses

Ya estoy verificado. Quieren una captura de pantalla de mi transferencia a su casino, pero la captura de pantalla no muestra todos los datos en una sola imagen. Quieren mi nombre, IBAN, fecha, importe, destinatario, pero no cabe todo en una sola imagen

Traducción automática:
hace 1 mes

I would say you are not supposed to provide a screenshot. Try to get the official document in this format.pdf

It's really sad the casino support is not capable of a decent explanation. I suggest you ask them directly. Screenshots are usually not accepted because such documents may be cropped or altered.



hace 2 meses
hace 1 mes

Hey, do you need something?

Frankly, this screenshot does not say much. 🤷‍♀️

hace 1 mes

Hey,

how long it takes them to withdrawal the money I won?

I read that many players didnt received their money and now I'm worried that they dont pay out.


I ve been waiting for 48 hours now...



kareniarriaga24
hace 1 mes

Please be more specific what would you like to say, or help with, please?

hace 1 mes

Hey,

how long it takes them to withdrawal the money I won?

I read that many players didnt received their money and now I'm worried that they dont pay out.


I ve been waiting for 48 hours now...



hace 1 mes

Hi. We usually give casinos 14 full days to process the payment. Is your account fully verified at this casino, is this your first withdrawal there?

Romi
hace 1 mes

Hey,

yes Im fully verified. I asked the Support 3 Times if my documents sufficient.

If you want to withdrawal they say it takes maximum 72 hours to receive the money.

I dont understand why they dont just pay out the amout you won but when you deposit money It is instant on your account...

markxzz
hace 1 mes

I wouldn't be skeptical yet in this situation. You haven't been waiting that long, but has the casino given you any reason for not having the money yet ? I can see that you are verified, so you will probably need to be a bit patient and if the casino does not communicate and you do not withdraw the money in the time that Romi mentioned, then let us know and we will try to help you. 🙂

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