hace 2 años
Puse una queja y dice que sigue abierto a las 8 pm, y después de eso, cuando vence a las 8 pm, ¿tendré una respuesta o todavía tengo que esperar?
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hace 2 años
Hello, you will be notified as soon there is some reaction. You can always check your complaint from time to time to be sure you don't miss something. I can see there are over 4 days for the Complaint Team to reply.
hace 2 años
I'm skeptical of them too now. The customer service sucks. I mean they're trying but they can't figure out simple things and even tried blaming me when I'm way too intelligent to have missed anything on something so simple.
hace 2 años
Hello,
Just to update you, Estevan's complaint was solved and he got his winnings 1 month after the withdrawal request: "The player from Canada requested a withdrawal and after 2 weeks of waiting for the payment, he decided to submit a complaint. The player received the payment more than 1 month after the withdrawal request due to the deep account review by the casino. The complaint is resolved."
Hope it helps.
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