Funclub Casino - La retirada del jugador se ha retrasado.

Payment stretches into infinity, nothing happens, probably fraud

Auszahlung zieht sich ins unendliche, nichts passiert, vermutlich Betrug

Dear keineahnung789,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Do I understand correctly that your payment is still pending inside the account without being processed? Could you please specify how many days ago was your withdrawal requested? Were your winnings accumulated with or without an active bonus?

It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account, especially if it’s your first withdrawal. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint. Assuming that you have completed KYC verification successfully and had your withdrawal approved, I truly believe it’s only a matter of time before you’ll receive it.

Looking forward to hearing from you. Thank you in advance.

Best regards,

Petronela

In progress with no progress since 05/24/22, no feedback, no progress, nothing

In Bearbeitung ohne Fortschritt seit 24.05.22, keine Rückmeldung, kein Fortschritt, nichts

Dear keineahnung789,

Could you please advise if there have been any developments? Were your winnings accumulated with or without an active bonus?

No change, no reaction, nothing. Started with a bonus but no longer active, so no bonus

Keine Veränderung, keine Reaktion, nichts. Gestartet mit Bonus aber nicht mehr aktiv, somit ohne Bonus

Thank you very much, keineahnung789, for providing all the necessary information. I will now transfer your complaint to my colleague Stefan (stefan.m@casino.guru) who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.  

Dear keineahnung789,

I am sorry to hear that your withdrawal has been delayed. Do you have any news about the withdrawal situation? I will contact the casino and try my best to resolve the issue as soon as possible.

Now I would like to invite Funclub Casino representative to join this conversation and participate in the resolution of this complaint.

Dear Funclub Casino, could you please state the reason why the player's withdrawal has not yet been paid out and when can he expect the payment?

Thank you in advance for providing the information.

Kind regards,

Stefan

Dear Robert,

This is to inform you that your withdrawal request is cancelled as the play through was not met. You're playing on a $300 welcome bonus and you need to meet the play through of 300X20 = $6000 (for slot games) and $300X50 = $15000 (table games). However you have just met $707 till now. We would request you to please continue to play and complete the play through. You can connect with our 24/7 instant chat support if you need any assistance in regards to understanding the terms or to know about your play through details. once it is met we will help you to raise the withdrawal request.

Regards

Support Team

Funclub casino

Dear Funclub Casino,

thank you for the provided information.

Dear keineahnung789,

I would like to kindly recommend you to read the terms and conditions of the bonus either on our site or you can contact the live support on Funclub Casino. Unfortunately, you won't be able to withdraw the funds until the wagering requirements are met. If you have any additional questions feel free to contact us. Let the fortune be on your side.

Kind regards,

Stefan

Dear keineahnung789,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond to your complaint in the given time frame, or don’t require any further assistance, we will reject it.

Dear keineahnung789,

As you have requested a withdrawal while having an active bonus and we haven't heard from you, we will have to reject this complaint.

Kind regards,

Stefan