Gate 777 Casino - La retirada del jugador se ha retrasado.

Create an account at gate 777 casino on April 5, 2023. because I had good references on this page.

The account was created in USD, and I live in Chile, so after depositing and winning when trying to withdraw the money, they told me that they could not do it through the page, the support team had to intervene and make the withdrawal to my bank account manually, because they had to convert usd to chilean pesos.

After this, on April 6, 2023, they asked me to verify my data, which I did without problems.

Then on April 7 they asked me for an account statement from my bank and it was also approved.

On April 11 they sent me an email telling me that the withdrawal had been approved. Upon reading the email carefully, I realized that the withdrawal was made for 1,234 Chilean pesos and it should have been 1,234 dollars converted to Chilean pesos, approximately 1,000,000 Chilean pesos.

I sent an email at the same time to tell them that they had made a mistake, after much insistence for more than 6 days, on April 18 they confirmed that they approved my withdrawal of 1,234 dollars at the current exchange rate in Chilean pesos.

They told me that I had to wait 10 business days for the money to be reflected in my account, which happened yesterday and the money has not yet been seen in my account.

I contacted the support chat again and they tell me that I must send my bank documentation again.

This seems like a joke.

Very little serious. also 10 days to process a withdrawal is too much.

Cree una cuenta en el casino gate 777 el 5 de abril 2023. porque tenía buenas referencias en esta página.

La cuenta se creo en USD, y yo vivo en Chile, por lo que despues de depositar y ganar al tratar de retirar el dinero me dijeron que no podían hacerlo a través de la página, el equipo de soporte debía intervenir y hacer el retiro a mi cuenta de banco manualmente ellos, porque tenían que hacer la conversión de usd a pesos chilenos.

Luego de esto el día 06 de abril de 2023 me pidieron verificar mis datos, lo cual hice sin problemas.

Luego el día 7 de abril me pidieron un estado de cuenta de mi banco y también fue aprobado.

El día 11 de abril me enviaron un correo diciendome que el retiro se había aprobado. Al leer bien el correo me percate que el retiro lo hicieron por 1234 pesos chilenos y debían ser 1234 dolares convertidos a pesos chilenos, aproximadamente 1.000.000 de pesos chilenos.

Envié un mail en el mismo momento para decirles que se habían equivocado, despues de muchas insistencias durante más de 6 días, el 18 de abril me confirmaron que aprobaron mi retiro de 1234 dolares al cambio del momento en pesos chilenos.

Me indicaron que debía esperar 10 días hábiles para que el dinero se reflejara en mi cuenta, los cuales se cumplieron ayer y todavía no se ve el dinero en mi cuenta.

Me contacté nuevamente con el chat de soporte y me indican que debo enviar nuevamente mi documentación bancaría.

Esto parece un chiste.

Muy poco serios. además 10 días para procesar un retiro es demasiado.

Dear jmatamgo,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Have you made any successful withdrawals before? Could you please advise if you see any information about this withdrawal request in your casino account?

Additionally, please forward all the relevant communication between you and the casino to kristina.s@casino.guru. Alternatively, you can post it here.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

Dear jmatamgo,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.