Giant Wins Casino - El problema de verificación de identificación del jugador está bloqueando el retiro.

This company are quick enough to take money off you but not allowing you to withdraw as they make it virtually impossible to verify your ID! I have sent every shred of proof they’ve wanted and they still don’t accept the ID. They’ve let me process the withdrawal, but not accepted my ID .

Hello jodietasker18,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Giant Wins Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise since when exactly is the verification process ongoing? Which documents have been already approved and which ones not? When was the last time you spoke to the casino and what was it about?

Please note that the verification process may take up to 14 days after sending in all the requested documents.

Looking forward to your answer.

Regards,

Nick

Hi.

I have provided exactly everything they have asked me too. They accept some documents, and reject the others. Despite them being correct, I have emailed the casino but awaiting a reply. However, if you look at reviews online this casino has a habit of not paying out!

Hello jodietasker18,

Can you please advise since when is the verification ongoing? Did you resend them the documents which were rejected? Can you please send an example of a rejected documents on nikolas.b@casino.guru for further review?

Dear jodietasker18,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.