Gooal24 Casino - El jugador no ha recibido su retiro.

I've win on the turkich roulette 180dt when i did a withdrawal the money didn't reach me .

I found no options to contact customer service.

Dear Mohamedjarallah, 

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. It’s quite usual for withdrawal, to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint.

Could you please advise when exactly you requested this withdrawal? Have you made any successful withdrawals before?

Thank you for your reply.

Best regards, 

Kristina

Thank you so much

I've made this withdrawal on 8 janv at 16:28 . It's my first time to make a withdrawal on this website

Thank you for your reply, Mohamedjarallah. I would like to emphasize we always give the casino two full weeks to process each payment. I will keep this complaint open and if the withdrawal is not processed by the end of this time frame, we will intervene. Let’s stay positive and I hope to hear good news regarding your withdrawal soon. Thank you in advance for your patience and please, keep me informed about any further developments.

Dear Mohamedjarallah,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Sorry for taking so long to respond. Didn't realize it. I have no update. The casino still hasn't given me my money. They still owe me 180dt They haven't contacted me at all since they dont have an option to be contacted.

Thank you for your reply, Mohamedjarallah. Could you please confirm that you have passed the KYC verification?

Have you accumulated your winnings with or without an active bonus?

I passed the verification and i win this from my own money not bounice

Dear Mohamedjarallah,

Since there currently isn't any way how to get in touch with the casino, I'm afraid there is not much that can be achieved without cooperation from its side. Since the casino operates without a valid license and doesn't refer to any ADR service, there is no gaming authority to turn to. 

I will mark the complaint as "unresolved" in our system. I understand this isn't a satisfactory solution to your issue. However, the decrease in the rating caused by unresolved complaints could help to change the casino's approach. If the casino decides to react, we will reopen the complaint and you will be notified by email. 

I can only recommend you choose casinos by their reviews and ratings in the future to avoid situations like this. I am sorry we could not be of more help on this occasion.

Best regards,

Kristina