ICE36 Casino DE - El jugador está solicitando un reembolso.

Deposited 35 euros but can't play any games, I want my money back immediately. I also didn't specify a game limit. Because of good reputation. That annoys much. I was able to do a few spins, then I kept coming back and I would have exceeded my limit, now my account is still at 35 euros

Habe 35 Euro eingezahlt kann aber keine Spiele spielen, ich möchte mein Geld unverzüglich zurück. Habe auch kei e spielbeschränkung angegeben. Von wegen gute Reputation. Much ärgert das . Konnte paar Drehungen machen dann kam ständig ich hätte mein Limit überschritten, jetzt steht Konto immernoch auf 35 Euro

Dear bell2410,

Thank you very much for submitting your complaint. We are sorry to hear about your issue.

Please allow me to ask you a few questions, so I better understand the situation.

Could you please advise if you contacted casino support regarding your technical difficulties and your request for a refund? What did the casino reply?

I'll await your reply.

Best regards,

Tomas

I find it cheeky and cheating to let you deposit and not be able to play. Please let the casino know. Even if I had a block then you shouldn't actually be allowed to make a deposit. I want my money back

Ich finde es eine Frechheit und Betrug, einen einzahlen zu lassen und man kann nicht spielen. Das lassen sie bitteschön dem casino wissen. Selbst wenn ich eine sperre hätte dann dürfte man eigentlich nicht einzahlen dürfen. Ich möchte mein Geld zurück

Dear bell2410,

I am afraid you haven't answered my questions. We advise players to contact the casino first if they have any kind of issue. Only after the casino fails to solve the issue, to your satisfaction, or doesn't respond to you, we can try to help you.

• Have you contacted casino support and told them you are experiencing technical difficulties and cannot play any games?
• Did you request a refund from the casino directly? What was their reply?

I'll look forward to your reply.

Dear bell2410,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.