JackTop Casino - La cuenta del jugador se bloquea después de intentos fallidos de verificación.

I've been blocked after trying to verify my account multiple times, given it's not possible with them. I've lost all the money I've deposited, and I would like to get it back. They are stealing my money and repeatedly making false promises. They also lied about communication through Trustpilot. Despite emailing them a thousand times, there has been no response, even though they claimed on Trustpilot that I could reach them 25-30 times.

Ik ben geblokeerd na meerdere keren mijn account the proberen te verifiëren aan gezien dit niet mogelijk is bij hun en ik al mijn gestorte geld kwijt bent zou ik dat graag terug zien hun stelen mijn geld om te n hun beloven meerdere keren ook liegen ze over communicatie via trust pilot maar na 1000keer te mailen geen reactie terwijl dit wordt verteld op trust pilot 25-30 keer

Dear C078,

Thank you very much for submitting your complaint. I’m really sorry to hear about your issue with JackTop Casino.

I’m afraid I will need more information regarding your problem. Please could you elaborate?

• What was the reason why your account was blocked and when did it happen?
• What is the basis for you to request a refund of your lost funds?
• When have you created an account in the casino? Was there any withdrawable balance on your casino account before it was closed?
• Could you please share your communication with the casino? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I will be waiting for your reply patiently.

Best regards,

Tomas

I have a number of reasons for wanting a refund. I asked several times in the live chat whether it was a legal casino and whether they had a license for Dutch players. They lied to me about this. I also wanted to cash out, but that was not possible. due to not accepting multiple documents, driver's license, proof of identity, also my bank statements and proof of payment were not good, my rent invoice and tax letter were not enough when I asked for a refund as I could not have payment, they blocked my account. I have several and they no longer responded in the live chat, whatsapp and telegram and email no longer to me, only on trustpilot they say that I have to contact support, but that is not possible as they ignore me and I slowly saw that my balance disappeared

ik heb een aantal redenen voor reden vsn een refund ik heb een aantal keren gevraagd in de live chat of het een legaal casino was en of hun een licentie hadden voor nederlandse spelers hier over logen ze tegen mij ook wou ik geld uit cashen dat ging niet ivb het niet accepteren van meerdere documenten rijbewijs legitimatie bewijs ook mijn bank afschriften en bewijs van betaling was niet goed mijn huur factuur en en belasting brief was niet genoeg toen ik vroeg voor een refund aan gezien ik niet kon uit laten betalen blokeerde ze mijn account ik heb meerdere en reageerde ze niet meer in de live chat whatsapp en telegram en email niet meer op mij aleen op trustpilot zeggen ze dat ik contact moet op nemen met de support maar dat gaat niet aan gezien ze me negeren en ik zag langzamer hand dat mijn balance verdween

I apologize for not replying sooner.

According to our review, the casino is licensed under Gaming Curacao and allows players from the Netherlands to deposit and play.

Without any supporting evidence, we won't be able to determine whether you have any valid reason for a refund.

Kindly submit your communication with the casino to my email at tomas@casino.guru, otherwise, we'll close the complaint as unjustified.

But it isnt legal to play from The Netherlands

They have not the license to let dutch people play and why they do not accept anny document ive send for verfied my account

If a casino allows players from a certain country to deposit and play, they should pay their legitimate winnings. By the same principle, if a player deposits in a casino and loses, the player is not eligible for a refund.

We can't penalize casinos if they lack any particular license.

After gathering all the information, this complaint will now be rejected. Thank you for your understanding. Despite not being able to help on this occasion, please do not hesitate to contact us if you run into issues with any online casino in the future.