Juicy Stakes Casino - El saldo del jugador fue anulado.

Yes, I deposited money using bitcoin and was lucky enough to get my account to $21,540.49. They asked me to send my photo ID and utility bill in for the cashout. I sent both and day later my account is closed, and funds gone. They didn't give me a reason and gave me the same answer saying I cannot hold an account with them, and the funds are gone. I have all the information showing who I am, how much money they took, and all the emails showing no support at all. Can you help me out with this rogue site?

Hello damac33,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Juicy Stakes Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise since when exactly is the verification process ongoing? Which documents have been already approved and which ones not? When was the last time you spoke to the casino and what was it about?

How can you be sure that the money is gone if your account is closed?

Looking forward to your answer.

Regards,

Nick

Did they ever specify why didn't you pass the verification? Was there something wrong with the documents?

Dear damac33,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

The complaint will be now closed for the above mentioned reason.