LightCasino - Retiro del jugador retrasado debido a la verificación.

Hello, I've been waiting for 13 days now for a withdrawal, and now they're demanding verification after all these days. I sent it and they just mocked it. You recommended them in your review to solve my issue, thank you.

hola saludos llevo 13 dias esperando el retiro y ahora despues de dias me piden verificacon las envie y se burlan ustedes lo recomendaron con la nota por solucionarme el poblema gracias

Dear wilfredoanazco1,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

Please understand that KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. As they don't have the luxury of being able to physically see all of the players and check their identification and documents, this is the only way gambling establishments are able to complete the verification procedures. None of the serious and licensed casinos take KYC lightly and it might take a few working days to complete this thorough process.

• Do I understand correctly the casino is asking for proof of your deposits made in the casino?
• Have you provided the necessary history of your Astropay transactions already? What was the result?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Tomas

Hello friends, I sent documents again for verification for my withdrawal, I'm still waiting, thank you

hola amigos envie de nuevo documentos para la verificacion para mi retiro todavia sigo esperando gracias

Was there any progress since you submitted your verification documents, please?

Hello friends, I thank you, I just sent all the documents, that's why email since kyc still does not give a response from 01/31/2024 and we are on 02/05/2024, they make fun of one, this can't be if it is a first-class casino, thank you for your help

hola amigos les agradesco acabo de enviar todos los documento por eso email ya que por kyc todavia no dan respuesta de 31/01/2024 y estamos a 05/02/2024 se burlan de uno estono puede ser si es un casino de primera gracias por su ayuda

Thank you very much, wilfredoanazco1, for providing the necessary information. I will now transfer your complaint to my colleague Mirka (miroslava.d@casino.guru) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.

Dear wilfredoanazco1,

My name is Mirka, and I will be assisting you in solving this case. Now I would like to invite LightCasino representative to join this conversation.

Dear LightCasino,

Could you please provide more information about this case?

Thank you in advance,

Mirka

Hello friends I saw the account ask gambrers I filed the complaint they have several complaints it seems like they are a fiasco thank you

hola amigos vi la cuenta ask gambrers puse la denuncia tienen varias quejas parece que son fiasco gracias

Dear Customer,

Thank you for reaching out.

We appreciate you providing the verification documents, but would like to kindly ask you to provide us with a different proof of address, as we cannot accept mobile bills. We will make sure to check it with priority once you submit it. Thank you in advance.

Best regards,

LightCasino.com

Hello friends, BCI Bank sent me a contract with the address.

hola amigos el banco bci me envio un contrato con la direcion

Dear Customer,

Thank you for your message.

Unfortunately, the picture you uploaded in your profile is blurry. Would you be so kind as to take a clear picture and upload it again? Thank you in advance.

Best regards,

LightCasino.com

I just sent you a letter from BCI Bank with my address

les acabo de mandar una cartola del banco bci con mi domicilio

Hello Mirka, I have been sending documents for 30 days and they make fun of me and this is the worst thing in the casino, they are a disgrace to never again and that I am registered in other casinos of the same owner such as wazanba campobet among others, they are a fiasco

hola mirka llevo 30 dias mandando documentos y se burlan de mi persona ya esto es lo mas malo en casino son una verguensa para nunca mas y eso que estoy incrito en otros casino del mismo dueño como wazanba campobet entre otros son un fiasco

Dear Customer,

Thank you for providing us with the document.

The address is the one you stated during registration. On 09.02, you mentioned that you moved to a new address. Would you be so kind as to provide proof of address for the new one, so that we could change it? Thank you in advance.

Best regards,

LightCasino.com

Hello milka, I think this has already gone out of my calculations for more than 30 days and with the verified account they still don't pay, what do they want me to think about this casino, they make fun of it and are not serious, they are a disaster for me, 32 days waiting

hola milka creo que esto ya se salio de todo calculo mas de 30 dias y con la cuenta verificada todoavia no pagan que quieren que piense de este casino se burlan y no tienen seriedad son un desastre para mi 32 dias esperando

Dear wilfredoanazco1,

To avoid misunderstandings, could you please confirm, that:

• During the registration process, you entered the same address, that is in letter from the bank, and
• You haven't mentioned any change of address in any communication with the casino ?

Thank you,

Mirka

Hello Miss Milka, my greetings, the payment has already arrived, thank you very much for your help. Congratulate Casino Guru for your help. Thank you all very much.

hola señorita milka mis saludos ya me llego el pago muchas gracias por su ayuda felicitarlos a casino guru por su ayuda muchas gracias a todos

Dear wilfredoanazco1,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Mirka

Casino.Guru