Magic Red Casino - Los retiros de los jugadores se rechazan continuamente.

Im getting gray hairs from this casino..

They keep declining my withdrawls and charge a fee on the declines.. please help.. i feel like im getting scammed

Dear pazzo0299,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Magic Red Casino.

Please allow me to ask you a few questions, so I can better understand the situation. 

Could you please provide a screenshot of your transaction history for us to review?

Have you contacted casino support regarding the issue? What was their response?

Please post the information here or send me the screenshot to my email at tomas@casino.guru

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Send you some screenshots through email , thanks

The casino customer service is really poorly , they just keep repeating that i need to wait , i even asked them if we could do it through other payment methods but they said its against their policy

hello?

note : I Tried to recieve if from wire transfer , it also got declined because they ask me for 10 digits on my bank account number and it only has 8 🙁 , im kind of lost in the sauce right now , i feel like they will never pay me or even put some effort in to solve the case

Thanks for your patience.

Could you please advise which payment method you used for deposits?

I can see part of your balance was removed with the reason: 'Dormant Expiration' Could you please advise if your account was inactive for a longer period of time?

I'll await your reply.

I use Visa debit card for deposit (BCI bank) from chile , the dormant expiration was because of a bonus that they deducted from my account , i had won around a 1000 dollars and wanted to cash out but after 2 days they removed 500 from it saying in their bonus policy that they wont pay out more then 500

My account is fairly new , i made it around 2/3 august so it would not make sense about the inactivity

I have been doing some digging myself , but all transfers keep getting declined , they adviced me to use some sketchy payment apps like astropay or payz to recieve the money but they are literally 1 star on trust pilot so i rather just have it straight to the bank , their customer support has 0 solutions ..

Thanks for your reply.

Please understand, that the variety and accessibility of payment methods are not managed by the casino exclusively. Several factors as the Licensing Authority, geolocation, and contracts with the payment providers, and bank restrictions, all have a major influence. If a payment method was available for deposits, it doesn’t mean necessarily, that it will be offered for withdrawals too, also it can be discontinued at any time. Unfortunately, casinos are sometimes powerless and limited in offering payment methods to their customers.

Both payment apps are commonly used by players in online casinos worldwide. If it doesn't inconvenience you, I would suggest following the casino's recommendation at this time.

Let me know about the result.

ok ill check it out and let you know how it goes

Dear pazzo0299,

Was there any progress with the payout from the casino? Could you please kindly provide us an update on your progress with requesting a withdrawal? I'll await your reply.

still trying , tried with a different card also got declined , customer service just sending me back and forward , no solutions at all , thinking i am never gonna get payed

Thank you very much, pazzo0299, for providing the necessary information. I will now transfer your complaint to my colleague Pavel (pavel.k@casino.guru) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.  

Hello, pazzo0299!

Thank you for your patience. Now I will be taking care of your complaint and I hope that together we will resolve the problem.

I would like to invite the casino to give them a chance to explain their side of the situation.

Thank you!

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Thank you for reaching out about this matter. We understand the client's concerns, and we have been proactive in assisting her with her withdrawal issues. On August 23rd, we informed her that the wire transfer to her Visa card failed due to incorrect details entered on her end.

As a solution, we suggested alternative, reputable e-wallet options like ExoPayz, AstroPay, and MuchBetter, which we utilize for daily transactions. We regret that she remains skeptical of these options.

On the same day, she chose to cancel her withdrawal and used her remaining balance, which is now 170 Chilean pesos. She also requested to close her account.

We hope this provides a clear overview. If you need further clarification or assistance, please don't hesitate to ask.

Thank you for the response, Magic Red Casino!

pazzo0299, is it true that you have played your funds away?

Dear pazzo0299,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.