Mr Bet Casino - El jugador enfrenta dificultades en la verificación de la cuenta para el retiro.

Good afternoon, I want to share that I've been having issues verifying my account so I can subsequently withdraw my money. They ask me to verify the bank transfer, where I send them the bank statements which include all details and the deposits made on November 30th. But every time I send the information, it gets rejected with reasons stating that the document should reflect a deposit to Mr bet. I contacted my bank regarding this and they informed me that the deposit will not appear in this way since the payment is made through an intermediary on webpay. To support my claim, I've attached bank statements reflecting the transfers and the emails of successful transactions that the casino itself sent me, along with verification emails from the intermediary who makes the payments all detailed with screenshots of my account and of the transaction history at mrbet where successful transactions are registered. It's frustrating when they automatically deduct at the time of deposit but delay withdrawals with these kind of paperwork requests. I understand these measures are for security purposes, but what more do they want than this? It seems like they are just making excuses to not process the withdrawals, especially considering a month ago they issued a withdrawal of 489,000clp without asking for any documentation and deposited it within less than 24 hours. I hope that I can get some help in resolving this tedious verification process.

Buenas tardes , le comento que e tenido problema para verificar mi cuenta para que posteriormente pueda retirar mi dinero , me piden verificar cuenta de transferencia donde yo les envío la cartolas dónde salen todos los datos y los depósitos realizado el día 30 noviembre , para lo cual se envía la información y la rechazan y rechazan siempre dando respuestas de que en el documento debe salir depósito a Mr bet para lo cual me contacte con el banco y me dicen que eso no aparecerá de esa forma ya que el pago se realiza atravez de intermediario en webpay para los cual les adjunto cartolas banco donde salen las transferencias , los correos de transacción exitosa que el mismo casino me envía , correos de verificación del intermediario que realiza los pagos todo detallado pantallazos de mi cuenta y del historial de mrbet dónde sale las transacciones exitosas , entonces uno ya se aburre de tanta escusas si al momento de depositar automáticamente te descuentan pero al momento de retirar te dilatan con este tipos de papeles, yo entiendo que es por seguridad pero ya que más quieren solo escusas para no realizar los retiros , y siendo que hace un mes me realizaron un retiro de 489.000clp sin pedirme ningún papel y en menos de 24 hrs depositado . Espero que me puedan ayudar para que me den solución a esta tediosa verificación

Dear vhigueraloaiza87,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Mr Bet Casino.

Please allow me to ask you a few questions, so I can better understand the situation. 

• Do the timestamps on your bank statement correspond exactly with your deposits in the casino to your knowledge?
• Have you used the same bank account in order to successfully withdraw in the past?
• Could you please share a screenshot of the cashier in the casino showing the payment method you used for deposits?
• You can post screenshots here or send me this information to my email at tomas@casino.guru

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Good morning dear, responding to what was previously requested, if they made a deposit to another account of mine that is from the state bank without asking me for any verification and since that time I played with money deposited from my falabella account, now request the withdrawal to my falabella account since They rejected the verification documents where I requested that they transfer me to the state bank, now again I request the withdrawal to my Falabella account where I made 6 deposits of 100 thousand pesos each on that day, November 30, now the 6 deposits appear in the movement card that day but as a webpey payment, at the same time I received an email from Mr. where the successful deposit appears, and an email from the mrbet intermediary for payment where all the successful transactions appear, in the bank document my name, rut number, account number and separate movements appear in the history. From Mr the 6 deposits come out. And with all that information they still reject my payment verification, I don't know what more paperwork to give, if you see the photos it is clear about the deposits and that it is my account and they delay so as not to process the payments. Please help me with this verification issue.

Buenos días estimado , respondiendo a lo solicitado anteriormente si me realizaron depósito a otra cuenta mía que es del banco estado sin pedirme ninguna verificación y siendo que esa vez jugué con dinero depositado desde mi cuenta falabella , ahora solicite el retiro a mi cuenta falabella ya que me rechazaron los documentos de verificación donde solicito que me transfieran a banco estado , ahora nuevamente solicite el retiro a mi cuenta falabella donde realice ese día 30 de noviembre 6 depósitos de 100 mil pesos cada uno , ahora en la cartola de movimientos salen los 6 depósitos ese día pero como pago webpey a la vez me llegó correo de Mr dónde sale depósito exitoso , y correo del intermediario de mrbet para pago donde salen todas las transacciones exitosas , en el documento del banco sale mi nombre rut número cuenta y movimientos aparte en historial de Mr salen los 6 depósitos. Y con toda esa información aún me rechazan la verificación de pago no se que más papeles dar , si usted ve las fotos sale claro los depósitos y que es mi cuenta y dilatan para no cursar los pago. Por favor ayudeme con este tema de verificacion

Good morning, dear, I wanted to thank you for your management, and tell you that they have already been able to verify my account and they have successfully made my payments. Thank you very much to the entire team.

Buen día estimado quería agradecer su gestión , y contarle que ya me han podido verificar cuenta y me han realizados mis pagos con éxito muchas gracias a todo el equipo

Dear vhigueraloaiza87,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into issues with any online casino in the future. We are here to help.

Best regards,

Tomas

Casino.Guru