Mr Bet Casino - El jugador tuvo problemas para verificar su cuenta.

I always play I have won the first time 400,000 it took 3 days to transfer my money, now I have won 1000,000 pesos and they have made it very difficult for me to pay they have asked me for countless documents photos screenshots in fact I went to the same bank to look for documentation and They reject everything I have asked many times what is the document that really works for them since I have provided a lot of documentation, including my identity ID on both sides, movements of my bank records accounts and nothing works for me according to them the truth is I don't know what it is correct document they only delay the situation and only cause inconvenience I don't know how to solve it and that once and for all they give me the prize I win I feel cheated

Be careful, every time I deposited with them, the transfers were instant

I need my money now!!!

A horror to go through all this unfair process

Siempre juego he ganado la primera vez 400.000 se demoraron 3 días en transferir mi dinero, ahora he ganado 1000.000 de pesos y me han puesto muchas dificultades para pagar me han pedido una infinidad de documentos fotos pantallazos de hecho fui al mismo banco a buscar documentación y todo me lo rechazan he preguntado muchas veces cuál es el documento que les sirve en realidad ya que proporcionado mucha documentación entre ellas mi CI de identidad por ambos lados movimientos de mis cuentas registro del banco y nada me sirve según ellos la verdad no se cual es documento correcto solo dilatan la situación y solo provocan molestias no se como resolverlo y que de una vez por todas me den el premio que gane me siento estafada

Ojo todas las veces que deposite a ellos las transferencias eran instantáneas

Necesito mi dinero ahora!!!

Un horror pasar por todo este proceso injusto

Hello Cecilia,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Mr Bet Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise which documents are already approved? How long exactly is the verification process going on?

When was the last time the casino responded to you and what was it about?

Looking forward to your answer.

Regards,

Nick

What more proof do they need if they receive the deposit and it clearly says triumph or they received the deposit that is the that 's the evidence

Que más pruebas necesitan si reciben el depósito y dice claramente triunfo ose recibieron el depósito sa es la esa es la evidencia

Hello Cecilia,

Please note that the revision of documents and the entire verification process may take up to 14 days so the casino is still within a good time frame. Please try to wait at least until next week for the casino to check your documents. If they wouldn't review them until then, we will definitely try to intervene.

Regards,

Nick

The point is that they reject my documents, every time I upload them, I don't know what more documents to upload, I understand that if they don't verify my documents they won't pay me regardless of the days that pass since they don't want to validate my documentation, can you clarify that for me please and of all that I attached which are the correct ones after those 15 days what happens

El punto es que me rechazan los documentos, cada vez que los subos, ya no se que documentos más subir, entiendo que si no me verifican los documentos no me pagaran independientemente de los días que trascurran ya que no quieren validar mi documentación puedes aclararme eso por favor y de todo lo que adjuntado cuales son los correctos después de esos 15 días que sucede

Thank you Cecilia for all the information. I will now forward your complaint to my colleague Peter who will be assisting you from now on.

Wish you best luck resolving it.

Regards,

Nick

Hello Peter, every time I upload my documents to verify the payment, they reject my documentation, I have been in this dynamic for 15 days, what else could I contribute if I have already uploaded everything, I have even gone to the bank to look for the information, they have also received my transfers and that is stated in the player's profile where the successful transfer clearly appears and by the means that they received it I have a receipt that the bank sends me by email where all the details appear, I am very annoyed by this tedious process, they have previously deposited me to the same account where I now request the deposit without problems, please I need help to be able to collect my prize at once, this process is quite annoying

Hola Peter, cada vez que subo mis documentos para verificar el pago, me rechazan la documentación ya llevo 15 días en esta dinámica, que mas podría aportar si ya he subido todo, hasta he ido al banco a buscar la información, ademas ellos han recepcionado mis transferencias y eso consta en el perfil del jugador donde aparece claramente la transferencia con éxito y por el medio que la recepcionaron tengo un comprobante que me envía el banco por correo electrónico donde aparece todo el detalle, estoy muy molesta por este proceso tan tedioso, ellos anteriormente me han depositado a la misma cuenta donde solicito ahora el deposito sin inconvenientes, por favor necesito ayuda para poder cobrar mi premio de una vez, este proceso es bastante molesto

Hi Cecilia,

I have looked at your case and understand the situation. I will contact the casino and see if I can help. I would like to invite Mr Bet Casino to the conversation to participate in the resolution of this complaint.

Welcome to KUSHKI. We have developed a payment service (the "KUSHKI Payments" or "KUSHKI Payments") so that the "Business User" (the one who requests the Aggregator and/or Gateway Service) can easily accept payments with credit, debit, bank transfer, cash payments and other means of payment, of the "Paying User" (the one who pays on the KUSHKI Payment platform

I have made all my transfers through this means that Mr bet has contracted to collect the money, therefore I only have notifications from the bank, which indicate the purchases through this means, however Mr bet on his platform in my player profile clearly shows that They received my money and identify it with the word triumph, what else should I mention, I am already very upset, when the transfer is made Mr bet one goes through the payment gateway after doing the whole process automatically sends you to the game, no information is displayed message if your transfer was approved or not and obviously you can't get a backup for yourself because it sends you immediately to the game, only the notification from the bank that you made a purchase arrives, the question is do you want me to attach a document that I don't have??? ? You already have my payment and it appears in the player profile recognized by you.

Bienvenido a KUSHKI. Hemos desarrollado un servicio de pagos (los "Pagos de KUSHKI" o "KUSHKI Pagos") para que el "Usuario Empresa" (aquel que solicita el Servicio Agregador y/o Gateway) pueda aceptar fácilmente los pagos con tarjetas de crédito, débito, transferencia bancaria, pagos en efectivo y otros medios de pago, del "Usuario Pagador" (aquel que paga en la plataforma KUSHKI Pago

He hecho todas mis transferencias por este medio que tiene contratado Mr bet para recaudar el dinero por lo tanto solo tengo notificaciones por el banco, que señalan las compras por este medio, sin embargo Mr bet en su plataforma en mi perfil de jugador sale claramente que recepcionaron mi dinero y lo identifican con la palabra triunfo, que mas debo mencionar ya me encuentro muy molesta, cuando se efectúa la trasferencia Mr bet uno pasa por pasarela de pago después de hacer todo el proceso automáticamente te envía al juego, no se despliega ningún mensaje si tu transferencia fue aprobada o no y obvio no puedes sacar un respaldo para ti por que te envía inmediatamente al juego, solo llega la notificación del banco que realizaste una compra, la pregunta es quieren que adjunte un documento que no tengo???? ya tiene mi pago y consta en el perfil de jugador reconocido por ustedes .

Dear All,

Please be informed that CHECHILIA only needs to upload a bank statement with deposit to our casino from 29.05.2022 to prove that the deposit with Webpay was made with payment method that solely belongs to her. It needs to be a bank Statement where we can see her name, this certain deposit to our casino, and identity number.

Prior to this, the user uploaded bank statements without this transaction. 

Best regards,

Mr.Bet Casino team

sir mr. Beth

I remind you that in Chile there is no receipt of webpay payment, I only receive an email with the purchase that I make payment that appears in the name of kushki, the collection entity that you have, therefore you are asking me for a document that does not exist

Señor mr. Bet

Le recuerdo que en chile no llega comprobante de pago de webpay, solo me llega un correo electrónico con la compra que realice pago que aparece a nombre kushki la entidad recaudadora que tienen ustedes, por tanto me están pidiendo un documento que no existe

sir mr. Beth

I remind you that in Chile there is no receipt of webpay payment, I only receive an email with the purchase that I make payment that appears in the name of kushki, the collection entity that you have, therefore you are asking me for a document that does not exist

Señor mr. Bet

Le recuerdo que en chile no llega comprobante de pago de webpay, solo me llega un correo electrónico con la compra que realice pago que aparece a nombre kushki la entidad recaudadora que tienen ustedes, por tanto me están pidiendo un documento que no existe

I made a deposit to continue the process of mr bet, I started playing and surprise they confiscated 250,000 of the amount of 1000,000, then I continued playing and surprise mr. Bet, it blocks my access browser error and won't let me in, they blocked me

That is the payment process once I lower the amount I had for the deposit they block my access, what cheats

Hice un depósito para seguir el proceso de mr bet, empecé a jugar y sorpresa me confiscaron 250.000 del monto del 1000.000, después seguí jugando y sorpresa mr. Bet, me bloquea el acceso error del navegador y no me deja entrar, me bloquearon

Ese es el proceso de pago una vez que baje el monto que tenía para el depósito me bloquean el acceso, que tramposos

Now they won't let me in, obviously they will say that I don't have enough balance for the deposit, congratulations super smart

Ahora no me dejan entrar, obvio dirán que no tengo saldo suficiente para el depósito, felicidades súper listos

internal server error haha never happened to me before just now waiting for your reply sir MR bet

That it is not laughable please and that it stops accommodating you

error interno del servidor, jaja nunca antes me había pasado justo ahora, espero su respuesta señor MR bet

Que no sea irrisoria por favor y que deje de acomodarles a ustedes

Dear CHECHILIA,

Your account was revised and verified 06/22/2022. So you don't have to upload documents anymore and by future withdrawal request the whole thing will be much faster and secure. 

To our regret there are no funds on the balance currently. You've lowered the balance by playing slot games. 

As for the server error, that was a timely technical issue and it's resolved for now. No players funds were affected by it. 

Best regards,

Mr.Bet Casino

Thank you Mr Bet Casino team for the update.

Dear CHECHILIA,

Can you confirm that your account is now verified and that you played your funds down?

If indeed almost a month in the process a can,

Si efectivamente casi un mes en el proceso una lata,

Hi CHECHILIA,

I'm afraid I don't understand. Is it a yes or a no?

Yes they verified my account, but I played my balance

Si verificaron mi cuenta, pero juegue mi saldo

Thank you CHECHILIA for the update.

I'm glad to hear that your issue with the verification got resolved even though you played your balance down. I will now mark the complaint as 'resolved' in our system. Thank you for using the Casino Guru complaint resolution center. Don’t hesitate to contact us if you run into any issues with this or any other casino in the future.

Best regards,

Peter