Mr Sloty Casino - La retirada del jugador se ha retrasado.

I made a withdrawal in February I have still not received this , 2 weeks ago after more than 20-30x speaking through live chat , my money was put back into my gaming account I was told this was down to their mistake of the withdrawal not working properly on their behalf this was 3 months later. The withdrawal time is meant to be 7-21 days. I withdrawed the amount again and was told this will take only four days this was 2 weeks ago. I have contacted more times than I can count regarding this and I am told be patient. This has been going on for 4 months now and I think this is fisgusting fraudulent behaviour. I M disgusted by this. I was a good customer and deposited a lot of money before this happened. I have not deposited since and they have lost a customer for good.

Hello kirsty1994,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with MrSlot Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise if your account is already verified and if yes, since when exactly? Did you accumulate your winnings with real money or did you use a bonus? When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

Hi my account is verified has been for around 5 months I believe or longer .

i used real money and I contact them practically every two days to which they answer be patient and end the chat.

kind regards

kirsty T*****

Thank you kirsty1994 for all the information provided. I will now forward your complaint to my colleague Dominika (dominika.l@casino.guru) who will be assisting you from now on.

Wish you best luck resolving it.

Regards,

Nick

Hello kirsty1994,

This is Dominika and from now on, I will be taking care of your complaint. I have reviewed your case and I would like to invite MrSlot Casino to join the conversation and participate in the resolution of this complaint.

Kind regards,

Dominika

Casino.Guru

Hi yes that’s fine please do

kirsty

Hello I’m very sorry it’s mrsloty I must have made a spelling mistake without realising , I did not notice there’s two accounts me slot and mrsloty

I have tried to contact the casino repeatedly but had no success. I'm afraid there is not much that can be achieved without cooperation from its side. Since the casino operates without a valid license and doesn't refer to any ADR service, there is no gaming authority to turn to. 

I will mark the complaint as "unresolved" in our system. I understand this isn't a satisfactory solution to your issue. However, the decrease in the rating caused by unresolved complaints could help to change the casino's approach. If the casino decides to react, we will reopen the complaint and you will be notified by email. 

I can only recommend you choose casinos by their reviews and ratings in the future to avoid situations like this. I am sorry we could not be of more help on this occasion.

Best regards,

Dominika

Casino.Guru