NightRush Casino - El jugador no está satisfecho con el proceso de verificación.

i made a profit of $1500, I submitted all documents and customer service said I was all good and my withdrawal will be processed in 24 hours, I woke up next day to an email saying I need to submit more documents as if 3 aren’t enough? the document they needed from me I had to wait 7-10 business days from my bank to get it to me. Anyway 7 business days is a while so me being me I cancel the withdrawal and played with it and lost it all. Now I’m not writing this because nightrush is a scam company and is fake, but because there are SOOOOO many better casinos that don’t do what they do. I submit 3 documents that’s not good enough, every other reliable online casino doesn’t ever even need 3 documents. And if they need 3 documents it’s important ones like ID and proof of address, not bullshit requests. My point is This casino doesn’t ask for multiple documents AFTER you request a withdrawal even though you’ve already submitted all you were suppose to before you requested, they ask for documents to delay the entire withdrawal process. I’ve played on many casinos and I can tell you there are sooo many more casinos that are way better than this. If you guys want a headache and the run around and to be stressed whether or not you’ll get your money or if you’ll even get it, then this company is just for you. Guys please read this review before you even think of depositing, on my dead grandfathers grave it’s the last thing you want to do. Stay away guys, casinos I recommend that aren’t very main stream but have paid out and are reliable are : pledoo, casinoin, betsafe and so on. But guys please stay away from this casino they don’t deserve our money and please don’t waste it on this site.

Hello matthewcalderone19,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with NightRush Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise since when exactly is the verification process ongoing? Which documents have been already approved and which ones not? When was the last time you spoke to the casino and what was it about?

Please note that the verification process may take up to 14 days after sending in all the requested documents and the casino is not responsible for any loss during this time.

Looking forward to your answer.

Regards,

Nick

Dear matthewcalderone19,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.